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Your airport experience, made easy. We believe that the airport should enhance your journey, not take away from it. That’s why we continue to reinvent the airport experience to help you travel better—happier, healthier and more connected than ever before. Our reimagined terminals across the United States and Canada are the perfect gateways to the cities and regions they serve, integrating here-and-now technology and iconic design with locally sourced dining and market options that create a sense of place you can actually see, feel and taste.
Address and Contact Information
Address: John F. Kennedy International Airport, JFK Terminal 5, 6 Central Terminal Area, Queens, NY 11430
Phone: (866) 508-3558
Website: https://www.otgexp.com/experience_locations/john-f-kennedy-airport/
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Reviews
Brett Graves
Waited more than 20minutes for food of poor quality. I spent $50 on two burgers here… Our burgers were bland and sad looking. Would definitely avoid this place if you can. They do offer gluten free buns, however
… moreCharlee Melendez
Waited for a very long time for my food, and the Indian lady that works at the front (I didn’t get her name) asked me my name and what I ordered so I told her my name and that I ordered an impossible burger. She handed me my order a minute later and said “here is your impossible burger.” When I bit into it it was real meat. It wasn’t the cooks fault. It was someone else’s order and the lady at the front was mixing up everyone’s orders. I went back to tell them and they had my impossible burger just sitting on the counter. I paid $22 to bite into actual meat as a vegetarian of 15 years and then got served my actual order cold. Couldn’t even eat the fries because they were hard. Disgusting. She should be fired
… morekaren gentile
Slow. Cold. Poor quality burger. The gluten free buns are not even edible. Also they messed up our order and gave us an extra fry and missing a burger. Paid 50 bucks for 1 gluten free burger 2 fries and a milkshake. Avoid eating here
… morerick frederick
Waited 30 minutes for a sad burger. Help was just standing around and the order filler put down a dirty rag and penned someone’s burger to make sure it was correct but definitely touched the bun worth her gloves.
… moreRod Rivera
The food isn’t as terrible as the reviews claim. The fries are reasonable and the milkshake is also not bad. The burger is quite average. Its biggest problem is the lack of value: $20 for a mediocre burger and $7 for a milkshake is ridiculous. If prices were 30-40% lower, it would be acceptable. All other places at the terminal also looked quite awful, so in general, there is not much to choose from. Overall, the burgers are not a complete disaster, but keep your expectations quite low.
… moreGourmand
Wow JFK has no good restaurants in this terminal 5. Custom Burgers was pretty bad. The service is incredibly slow with no one working there. I saw my order sitting there for 10 minutes before anyone came by to give it to me.
I got their mushroom burger which was quite lackluster. It was a cold burger with a few mushrooms thrown on. No sauce, no cheese, nothing.
Their tater tots were frozen cold and soggy, as if they never made it to the fryer to become crispy.
The wings were not bad. 5 big wings covered in Buffalo sauce was actually pretty decent.
Overall, bad restaurant though! I would avoid this if possible.
… moreI got their mushroom burger which was quite lackluster. It was a cold burger with a few mushrooms thrown on. No sauce, no cheese, nothing.
Their tater tots were frozen cold and soggy, as if they never made it to the fryer to become crispy.
The wings were not bad. 5 big wings covered in Buffalo sauce was actually pretty decent.
Overall, bad restaurant though! I would avoid this if possible.
Bailey Betik
DO NOT EAT HERE.
I’m not someone who leaves reviews on food but this was honestly a health hazard. I placed an order, waiting 21 minutes while others got their orders in front of me. True chaos: Names written on food bags were misspelled to the point that people were grabbing the wrong bags; a random older Black woman from another restaurant (?) started helping the workers in front but didn’t have gloves on and one of the cooks walked to another station and took out the trash, then returned to cooking (???); when a woman inquired about sesame because she had a serious allergy, two workers said they didn’t know if they used sesame (????).
When I got my burgers, they were cold as were the fries— so why did it take 21 minutes? I also did not receive an order of fries with the meal, so went back to get an order of fries, which I was handed by that woman with NO GLOVES after waiting an additional 15 minutes. $4 for a fountain drink for both drink fountains to be inoperable. The kicker? We paid $43 for this food.
I understand a bad day, but this seems to be a repeated issue per the below Google reviews with canned responses.
… moreI’m not someone who leaves reviews on food but this was honestly a health hazard. I placed an order, waiting 21 minutes while others got their orders in front of me. True chaos: Names written on food bags were misspelled to the point that people were grabbing the wrong bags; a random older Black woman from another restaurant (?) started helping the workers in front but didn’t have gloves on and one of the cooks walked to another station and took out the trash, then returned to cooking (???); when a woman inquired about sesame because she had a serious allergy, two workers said they didn’t know if they used sesame (????).
When I got my burgers, they were cold as were the fries— so why did it take 21 minutes? I also did not receive an order of fries with the meal, so went back to get an order of fries, which I was handed by that woman with NO GLOVES after waiting an additional 15 minutes. $4 for a fountain drink for both drink fountains to be inoperable. The kicker? We paid $43 for this food.
I understand a bad day, but this seems to be a repeated issue per the below Google reviews with canned responses.
Nathan Hawkes
I decided to snag a burger quickly, or so I thought, before catching my connecting flight. Once I ordered, it actually took over 25 minutes to get my order. The people behind the cashier just didn’t seem to be in any kind of hurry or really care. I got my burger and had to start eating it right away before boarding my flight. I couldn’t believe it, the burger and fries, both, were cool. Not even warm. I ate the meal quickly, but felt disappointed. I’m not sure I would visit this burger joint in the airport again in the future.
… moreRinat Garaev
I am writing to express a serious concern regarding food safety at Custom Burger, located at JFK Airport.
After eating at this establishment, both I and my travel companion became violently ill with symptoms of what appears to be severe food poisoning. We have now been sick for several days, suffering from gastrointestinal issues that strongly suggest the presence of harmful bacteria such as E. coli or similar pathogens. This was not a minor stomach upset — it has seriously affected our health and well-being.
Given the severity of our symptoms and the timing relative to our visit to Custom Burger, we believe that the food served there may have been contaminated or improperly handled. This points to possible violations of food safety and sanitation standards.
We strongly urge the New York City Department of Health and relevant airport food safety authorities to conduct a thorough inspection of this establishment. Immediate action is needed to ensure that no other travelers experience what we went through.
For fellow travelers: we do not recommend eating at this location until proper health inspections have been completed and any sanitary issues have been resolved.
… moreAfter eating at this establishment, both I and my travel companion became violently ill with symptoms of what appears to be severe food poisoning. We have now been sick for several days, suffering from gastrointestinal issues that strongly suggest the presence of harmful bacteria such as E. coli or similar pathogens. This was not a minor stomach upset — it has seriously affected our health and well-being.
Given the severity of our symptoms and the timing relative to our visit to Custom Burger, we believe that the food served there may have been contaminated or improperly handled. This points to possible violations of food safety and sanitation standards.
We strongly urge the New York City Department of Health and relevant airport food safety authorities to conduct a thorough inspection of this establishment. Immediate action is needed to ensure that no other travelers experience what we went through.
For fellow travelers: we do not recommend eating at this location until proper health inspections have been completed and any sanitary issues have been resolved.
Huntz Shaikz
3% surcharge because jfk airport doesn’t want to pay their workers accordingly, so they offset the cost to the customer. Does it actually go to the workers? Doubtful with the level of service and food they serve.
You might be thinking, “surely heating up some Tyson chicken strips and serving honey mustard/ranch is standard everywhere” but you’d be oh so wrong. This is hands down the worst heated up frozen chicken tenders I’ve ever eaten. Even the sauces are bad.
I would rather eat the free Heinz ketchup packets. Everything about this was terrible and I am so incredibly surprised at this experience that I will remember this forever.
Just eat at Starbucks.
… moreYou might be thinking, “surely heating up some Tyson chicken strips and serving honey mustard/ranch is standard everywhere” but you’d be oh so wrong. This is hands down the worst heated up frozen chicken tenders I’ve ever eaten. Even the sauces are bad.
I would rather eat the free Heinz ketchup packets. Everything about this was terrible and I am so incredibly surprised at this experience that I will remember this forever.
Just eat at Starbucks.