


Cracker Barrel in Aiken, South Carolina is where friendly smiles meet homestyle cooking and unique shopping—all at a fair price. Whether you’re craving Breakfast All-Day with fluffy Buttermilk Pancakes or Southern classics like juicy Fried Chicken and slow-simmered Chicken n’ Dumplins, there’s something for everyone. Order online for easy pickup or delivery, or swing by your local Cracker Barrel to experience true country hospitality.
Homey chain restaurant serving American comfort food, with an on-site general store.
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Reviews
The staff were friendly. Service was slightly slow, but I doubt they are highly staffed on a Thursday morning.
The store they have was packed full of a wide variety of products. Almost a little too packed, hard to walk around the fixtures.
Overall, it’s a neat place to visit.
Food is cold, I ordered a sirloin steak with onions and gravy, a loaded baked potato and salad…
A PLAIN cold steak with cold french fries with a side of okra arrived. Finally a baked potato was brought out -They are out of sour cream for LOADED baked potato. I wish someone told me before I ordered. The baked potato cold to the touch doesn’t melt cheese or butter. Steak ordered with onions and gravy, when gravy arrived in a bowl, no onions because “there’s no sauteed onions.”
Drink order was slow to the point I was ready to go a gas station down the street.
The restaurant is clean and quiet NOT BUSY AT ALL to justify the poor service.
I sent my food back, asked them to CANCEL my order and take it off my check.
My girlfriend ordered Chicken and dumplings, corn and a salad with THOUSAND ISLAND DRESSING. The order arrived WITHOUT CORN and two containers of Ranch dressing. Server said they are out of thousand island dressing. Food was room temperature.
Girlfriends brother ordered Mama’s breakfast with extra butter and extra syrup. The eggs and french toast were cold and was only given ONE BOTTLE OF SYRUP and one scoop of butter. Couldn’t melt the butter.
Spoke to the manager (Jeremy) and he apologized and said “we don’t offer thousand island dressing.” He also said they do “have onions to saute.”
There have been some changes in the menu and I see they now serve alcohol.
Something else different this latest visit was service. I arrived on a Friday afternoon. There wasn’t a wait and we were seated right away. Once seated, a server came to tell us our server has four tables and she is helping. Her name was Heather or Helen (sorry…trying to recall). She was very pleasant and personable. We were not ready to order. She said she would return. She came back and said, “Let me at least get you drinks”. We ordered drinks and our meal with her. She took her time to answer questions and presented with smiles, being warm and helpful.
Our actual server Selin came with out drinks. What a difference. She never introduced herself and was a lot less personable. “Here are your drinks”. The silverware I was given was not clean. I asked for a replacement. She returned about 10 minutes later with our meals. No silverware. I patiently waited as she disappeared in the back. She returned. Walked towards our table, turned left and gave the table next to us meals and served a beverage to the table in front of them. Never returning to give me silverware, although I had a full meal in front of me. I had to physically get, walk to to the front and retrieve it myself.
Let’s discuss the meals. I ordered fried fish, mac and cheese, loaded sweet potato and cole slaw. I received meal minus the mac and cheese. The other table guest ordered a full vegetarian meal. It was dumplings, carrots, loaded sweet potato and a salad. Mind you, the waitress was told “I do not eat meat” by the patron, yet the salad came topped with bacon????!!!!
Now, back to Selin. SHE NEVER CAME TO CHECK ON US. NEVER OFFERED TO REFILL OUR DRINKS. I even put my empty glass at the edge of our table to drop a hint. She came out to service tables around us, but not once saw to us after dropping the plates. She asked the other tables if they wanted anything else. Inquired if they wanted more to drink and so on.
Oh…dropping the plates….let’s talk about that. I ordered fries at the beginning of our meal. It took us maybe 15 to 20 minutes to eat while casually chatting. The order of fries came out AFTER our meals were complete. What fryer takes 20 minutes? She walked up fast, dropped the plate of fries at a high rate and kept walking. I think if she could have thrown it, she would. There wasn’t any ketchup on our table. Of course me and the patron had to search and retrieve that as well. When we initially sat, we discussed getting dessert as well. I am sure dessert would have incorporated coffee as well. After our treatment, we didn’t want to give Cracker Barrel another dollar or minute. A clear example where simple customer service would have equaled more revenue.
Now the icing on the cake the fact our check was riddled with errors. My fish meal comes with two sides, but I was charges for the two sides as if they were extra. The house salad that was bought out and immediately rejected due to the pork on it, was still on the receipt. On top of that, the veggie meal was charged AND the sides were charged separately.
When you visit a Cracker Barrel, you pay on your way out. We explained our situation at the register. The worker called for a manager. Chris came to assist. With very minimal explanation and with a smile, he quite gratuitously adjusted our check. He made up for the errors and for her poor service (by the way, I never told him about her service, just the billing error). His willingness to have the customer leave happy and whole means a lot. Thank you Chris.
With Cracker Barrel’s checkered past in dealing with people of color, I am hoping this is just Selin’s inexperience and not a reflection of a larger issue. Either way, if you like revenue Cracker Barrel, I suggest you make that query directly to your worker.
Period. The chicken was dry. The okra must have been reheated, outside crusty but inside dried out.