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Cousins Subs is a Wisconsin-based, family-owned, sub shop established in 1972. Cousins Subs and its franchisees operate over 90 restaurants in Wisconsin, providing guests with quality deli-fresh and made to order grilled subs using only the freshest ingredients on its signature bread baked daily.
Sandwich chain specializing in hot & cold subs, plus salads, in a counter-service setting.
Address and Contact Information
Address: 5333 N Port Washington Rd, Glendale, WI 53217
Phone: (414) 962-6575
Website: https://www.cousinssubs.com/order/cousins-subs-glendale-port-washington-rd
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Related Web Results
Glendale – Port Washington Rd. – Cousins Subs – Order – Choose Food
Cousins Subs is a Wisconsin-based, fast casual sub shop serving grilled & deli-fresh subs on freshly baked bread.
Cousins Subs | Grilled & Deli-Fresh Submarine Sandwiches
Catering. Made Simple. No matter the size of your group, we’ve got you covered. Order Now · Careers. Join the Cousins Subs family. Foundation.
Cousins Subs | Glendale WI – Facebook
Cousins Subs, Glendale. 331 likes · 761 were here. Wisconsin-born sub shop since 1972, serving deli-fresh, made-to-order subs on bread baked daily.
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Reviews
S Levis
Came in for a sandwich and had an absolutely terrible experience.
To start the employee at the register had no idea how to work it and a second employee had to come to assist. I understand that there is a learning curve, but training should have been done prior.
I sat patiently for 30 minutes for my sandwich with only a couple customers in the store. Staff was busy joking with each other and looking at their phones. I finally walked up to the counter to inquire about my order and got bewildered looks from the staff. Finally a young lady looked through the sandwiches they had on the kitchen counter and located it. It had just been sitting. I asked why no one called me and her response was , “you should have spoken up!” Wow.
I actually was just now speaking up after patiently waiting 30 minutes while the sandwich just sat in its paper wrap.
The reality was that this staff was a group of uninterested employees who could care less about customer service and clearly lacked training or professionalism.
I asked to speak to the manager who simply hid behind the back kitchen door and never came out. Truly unprofessional from start to finish. The sandwich was also cold ! Never again.
If you want a great sub with excellent customer service, go up the street to Jersey Mikes! They do it right !
… moreTo start the employee at the register had no idea how to work it and a second employee had to come to assist. I understand that there is a learning curve, but training should have been done prior.
I sat patiently for 30 minutes for my sandwich with only a couple customers in the store. Staff was busy joking with each other and looking at their phones. I finally walked up to the counter to inquire about my order and got bewildered looks from the staff. Finally a young lady looked through the sandwiches they had on the kitchen counter and located it. It had just been sitting. I asked why no one called me and her response was , “you should have spoken up!” Wow.
I actually was just now speaking up after patiently waiting 30 minutes while the sandwich just sat in its paper wrap.
The reality was that this staff was a group of uninterested employees who could care less about customer service and clearly lacked training or professionalism.
I asked to speak to the manager who simply hid behind the back kitchen door and never came out. Truly unprofessional from start to finish. The sandwich was also cold ! Never again.
If you want a great sub with excellent customer service, go up the street to Jersey Mikes! They do it right !
William Fabinski
Really gross. Woman greeted me at the door and was friendly taking my order. That’s where the positives ended. Waited way too long for my food. 10 minutes felt like an hour. Listened to the lady who must run the show barking commands loudly to her crew. She is why you lose employees. Finally received my order and my sandwich was lukewarm at best and to finish it off I pulled someone’s 8” long hair from my mouth while eating!!! I’m disgusted. Will never try again. So gross.
… moreKatelyn Zilles
We stopped during a road trip and ordered food for pick-up, but when we arrived the dining area was closed. With no restroom access and a long wait in the drive-through, we also had no choice but to eat in our car. It made for a frustrating experience, and I hope adjustments are made for travelers in the future.
… moreBrian Cripps
I love when you get an $18 sandwich, then when you get home and it’s just mayo, tomato and ham. Yum, thank you for wasting my money, I mean I guess it’s ok that you forgot the add on’s but you forgot the lettuce too? Y’all need to try harder
… moreJoe Carroll
Listen, please… If a customer is placing a pickup order (or for the delivery drivers too), would you STOP waiting until the customer arrives to make the fries or curds? The whole damn point of ordering ahead is so the food is ready when we arrive to pick it up. I understand that you are trying to “help” by making sure the food is hot, but if that was my main concern, I’d be dining in. If my fries get cold because I took too long to arrive, that’s no one’s fault but my own, and I expect that if I’m delayed – but if YOU delay me when I just want to get in and out, then I’m going to be angry. So just make ALL of the damn food as soon as the order comes in please. The next time my order isn’t ready after pre-ordering 20 minutes ahead, I’m cancelling.
Also, lunch rush is every single day. Y’all need to be better prepared. If your current employees can’t keep pace, then hire more…and if you’re busy enough to need them, then you’re making enough money to pay well enough to attract good employees in a difficulty hiring market, so don’t give us the “no one wants to work” excuse – keep raising that pay until you get the right people.
Last but not least, get rid of that garbage spring mix and bring the spinach back…and stop being so stingy on the cheese – you’re supposed to be better than Subway, act like it.
… moreAlso, lunch rush is every single day. Y’all need to be better prepared. If your current employees can’t keep pace, then hire more…and if you’re busy enough to need them, then you’re making enough money to pay well enough to attract good employees in a difficulty hiring market, so don’t give us the “no one wants to work” excuse – keep raising that pay until you get the right people.
Last but not least, get rid of that garbage spring mix and bring the spinach back…and stop being so stingy on the cheese – you’re supposed to be better than Subway, act like it.
Blessed
Second time my cheesesteak sub was lukewarm. What happened to the service at Cousins? Seems none of the employees like their job AT ALL. I’m a genuine person. Instead of simply ordering my meal, I felt I had to uplift the guy working to get some type of hospitality, like to not feel as if I’m irritating him by placing my small order. Then with a lil smiling chit chat (from me) he came around to actually acting humane. The fries were partial not fresh with a mix of a lot of old fries and some fresh. I didn’t appreciate that, on top of the fact the sandwich was unpleasant. It’s still in the bag and to not starve because I was still hungry, I went and got food elsewhere. A waste of money. Gave two stars because my mom sorta liked her cheese curds but they were cooked dark, almost burnt…and because the guy eventually smiled as if he had some life in him. The food was highly disappointing. Cousins has been a staple for over 30th but the service has greatly declined.
… moreAlison M
I eat cousins everywhere and anywhere, even other states when we are traveling. Every time I get a sub I open it and I’m like, Wow- Yum! At this location in Glendale, a newer location, the sandwiches are the smallest I have ever seen anywhere!!!!!
There is barely anything on the bread and the sandwich is so thin as seen by the pictures.. It is so disappointing every time I go here for lunch, get back to my desk, and unwrap my sandwich. I keep thinking the sandwiches might get more appealing each time I go there, but I guess it’s Jimmy John’s for me from now on. They do have good fries…
If you eat Cousin’s a lot, you will be disappointed here.
… moreThere is barely anything on the bread and the sandwich is so thin as seen by the pictures.. It is so disappointing every time I go here for lunch, get back to my desk, and unwrap my sandwich. I keep thinking the sandwiches might get more appealing each time I go there, but I guess it’s Jimmy John’s for me from now on. They do have good fries…
If you eat Cousin’s a lot, you will be disappointed here.
Qianna Brown
When I place my online order, my food is continuously not made how I requested, and the bread is always hard and stale, no matter the time of the day that you place your order. I am honestly starting to think someone doesn’t know how to read or ignores details and just reads the sandwich name, and that’s it. Nothing else matters after that. The reason for the star rating
Food 3 star = never correct
Service 3 stars = food never correct
Atmosphere 4 stars = good location. Afternoon and evening male drive-thru cashiers have a good personality and customer service. The female manager is friendly and easy to work with and accommodating, but it’s been times she made my food, and it was wrong..
… moreFood 3 star = never correct
Service 3 stars = food never correct
Atmosphere 4 stars = good location. Afternoon and evening male drive-thru cashiers have a good personality and customer service. The female manager is friendly and easy to work with and accommodating, but it’s been times she made my food, and it was wrong..
Ryan Mackman, MBA, MHA
While I typically really enjoy Cousin’s Subs, my recent takeout order from the Glendale location was disappointingly subpar.
My wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.
Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.
My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.
As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.
Cousin’s Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.
… moreMy wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.
Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.
My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.
As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.
Cousin’s Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.
M Taylor
Ordered delivery, 3rd party doordash delivery was hilariously awful. Delivered wingstop (wrong restaurant) to my neighbors house (wrong house), but person that answered the phone at this location was super helpful and refunded my order
… more