Cousins Subs

  3.9 – 261 reviews   • Sandwich shop

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Cousins Subs is a Wisconsin-based, family-owned, sub shop established in 1972. Cousins Subs and its franchisees operate over 90 restaurants in Wisconsin, providing guests with quality deli-fresh and made to order grilled subs using only the freshest ingredients on its signature bread baked daily.

Sandwich chain specializing in hot & cold subs, plus salads, in a counter-service setting.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Cousins Subs 53216

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Order: Order online

cousinssubs.com

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Reviews

Daniel Park
Sub was OK
Kindly nice service
Looking ok
Taste was OK
Clean need more.
GM asked why take picture
I told her make a review on Google
But she not get it…
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Yonna Blessed
Great customer service fast & friendly & sandwich fries drink was yummy sandwich all for pretty much $17 I didn’t know that accept everything else I received hay it was worth it
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Sophelia Brown
I was disgusted with service received today. My 1st visit cashier Rose didn’t greet she seemed very frustrated and overwhelmed running cash register as well as expediting orders. I showed her my coupon through my email she said I was suppose to print it that’s why she was having trouble scanning coupon. I know for that’s not true. I asked for fries with my order as side item needed to make coupon valid. Coupon said order a side item NOT two side items. However Rose took it upon herself to add a drink. I was wondering why it was so high so I paid got my own receipt because she walked away to get other customer order to them. I read receipt it said 2 subs chips and a drink!!!!!! They had 4 people poorly positioned short staffed to say it was lunch rush hour. Rose charged me for a drink didn’t give me a cup so i had to return to her ask for my cup for a drink i didn’t order.The sandwich maker on board black guy handed me my order I asked for my fries he said your receipt says chips I said I specifically asked her for fries. He then put my order down on counter walked away while telling Rose to give me fries which a few were in fry holder directly behind him. She stop helping customer @ register placed fries into fry box sat them in the fry holder went back to register to complete transaction w/ customer meanwhile I’m still waiting for fries that are ready to just be placed into my bag.. Finally she placed them into bag 3minutes later. Never apologized nor thanked me. She never ask if it was dine in or to go so I had to pull my food out of bag to eat there. There was just a few pieces of lettuce on my sandwiches just enough to see strands of lettuce maybe a three finger pinch. I will NOT be returning nor recommending cousins to anyone. I work hard for my money not to be disappointed when I’m spending it. They NEED MORE staff and all needs to be retrained in customer service. I read reviews before going to location; they were bad. Yet my coupon was for that location in my email!!!!!!!!! I traveled 40 blocks only to disgusted while spending my hard earned money. Please fix this location!!!!!!!!!!! just
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La Trina Jones
My sub was fresh, just the way U ordered it, and DELICIOUS
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Miranda Howlett
I used to like coming here
But seems like every time I come
they never get my order right
They rush me to order
I always ask for my bread not to be gutted
and they gut it anyway
and they just throw the toppings on they don’t even fold the meat
I still really like cousins subs
but this location wich I come frequently have messing my order up every time I visit for at least my last 5 visits
I never have this problem at any other location
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LevelUp Auto Body
Food was fresh ill give them that. But overall it was a bad experience. Cashier very unprofessional . Cooks work with absolutely not urgency. I ordered online and still waited 30 mins in the lobby for my food. 6 to 7 other customers in the lobby complaining about the service as well. This location needs new management asap
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Eboni Burse
I paid for a chicken and bacon salad but got cheese and bacon no chicken whoever is making order should definitely read the ticket I don’t if it was because of
Closing or the staff didn’t care but when a customer is be charged make sure the food
Is right NEVER AGAIN
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Dank King
That was the best service that I ever had going to a cousin’s sub . The young man was so so polite and considerate of our time. He made sure the order was done to perfection and when we found the imperfection he made it a perfection once again. We need more good workers like that down here on the north side.
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Victoria Rodriguez
Clean, Fast and soooo FRIENDLY!!!
AMAZING CUSTOMER SERVICE, the whole crew worked together so well and so organized especially with such a Big order that I had, smiles and laughter….. this type of vibe is so appreciate it. See you at how customer service these days aren’t so friendly. I got home the food was fresh and delicious. Thank you Cousin staff in Midtown.
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