Popular destination for fresh-baked donuts in a variety of flavors, for takeout or eat-in.
Address and Contact Information
Address: 10032 Main St, Bothell, WA 98011
Phone: (425) 485-4530
Website: https://m.facebook.com/pages/Countryside-Donut-House/117382128281447
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Countryside Donut House – Breakfast in Bothell
Countryside Donut House, 10032 Main St, Bothell, WA 98011, US
Reviews
He said that we had already eaten half of one donut. But if the other donut had a bug on it, how could we trust the food safety and quality to eat the second donut? It was only $5, and it was not about the money — it was about food safety and our health.
However, he refused to refund our money and said he would not give it back. This was my first and last visit to this place. I left both donuts at the counter and walked out.
That is the kind of customer service they provide. I am very disappointed with the unhygienic food and the way they treated us. I wish I could give zero stars and will be filing a complaint with the health department because of how they treat customers.
1) The lady placed the dozen in one box where they were all squished together, which would be fine if the chocolate glaze wasn’t coming off on the other donuts. I asked for a second box so they could sit comfortably, and she refused. I clarified why it would be helpful, and she firmly said “no extra box”. I cant imagine an extra box would be so costly… but okay.
2) She then reached with her bare hands to try and move the donuts off the chocolate ones – we immediately stopped her. Her cell phone was on the counter, and she was watching some videos, so I’m certain her hands weren’t clean. She had used the tongs to place the donuts in the box, which was fine. But the bare hands was a no-go.
3) I asked for 6 chocolate glaze, but they had 5. This was 8am, and I could hear them frying donuts in the back. Last time, I just waited a bit and got newly made ones. I asked if she had more donuts, she said no. I said I wouldn’t mind waiting if they were making some more, to which she abruptly said “there is no more!” In the grand scheme of things, this isn’t a big deal, and I took an extra glazed donut… but the rudeness was unnecessary.
4) While closing the box lid, she was watching the videos on her phone and was crushing the donuts, not paying attention. We once again stopped her to fix it ourselves.
Not trying to be a Karen, and I love to support small businesses. But it’s so tough when service is poor and folks are rude and unsanitary.
Again – our first experience was so good that we came back a second time despite being 20 mins away from home. I think it’s just the lady that was at the counter this time.
The cinnamon rolls are huge but so worth it and the coconut cake donuts are soo good
Long Answer: Back in California, There used to be this donut shop that had been around since the 90s. An older Vietnamese gentleman woke up every morning at 4am to make an entire case of donuts in only a few hours. They would sell out daily and anything left over usually were things like bear claws and donuts holes. This gentleman and his wife held down this establishment since the 90s and there were not many like it. In 2016, they closed and as the years went by, corporations like Krispy Kreme appeared in their place.
A corporation can make a donut, they can make it taste good but they won’t ever accomplish what Countryside Donut House has done with their donuts, their customer base, their love & their passion. Everytime I go here to get a few donuts I am also greeted by a polite young man who works his butt off to serve the people. Everytime I go here and see the family in the back baking their donuts, I smile at an art that has been lost to mass production machinery. Countryside Donut House is the last of their breed, not many ma and pa donut shops exist anymore and I am glad I found them and I hope they stay around as long as they can. Please buy a maple bar, a chocolate bar. A few donut holes and a couple twists. This place is a 5 all day, 5 everyday and deserves your 5$ to make your day. Much love.
No seating but we were taking it to go anyways. Lots to choose from and super nice service! Very patient with us not knowing what we wanted to try. Even gave us a free one!
Everything was so good and the price for a dozen was $15 something. In the Bay Area it would be almost double.
Highly recommend!