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Branch of a fast-food chain known for its drive-thru BBQ, burgers & more than 40 milkshake flavors.
Address and Contact Information
Address: 1201 New Bern Ave, Raleigh, NC 27610
Phone: (866) 547-0011
Website: http://cookout.com/
Menu Photos
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Cook Out | Raleigh, NC 27606
Cook Out · Address: 3930 Western Blvd., Raleigh, NC 27606 · Area: West Raleigh · Phone: 919.821.2926.
Reviews
Micaryn James
I had a drive-through order and overall the food was pretty good. I ordered Cajun fries, a walk-in taco and a grilled Cajun chicken chicken sandwich.
Cajun fries was delicious. The walk-in taco had enough Doritos and they were still fresh and hard not all soggy like some places have them.
my only complaint is that my grill cajun
chicken sandwich was very small. Y’all gave me a baby chicken to eat and I don’t know how I feel about that lol
I will return back, but please make my Cajun chicken sandwich a big one thankya
… moreCajun fries was delicious. The walk-in taco had enough Doritos and they were still fresh and hard not all soggy like some places have them.
my only complaint is that my grill cajun
chicken sandwich was very small. Y’all gave me a baby chicken to eat and I don’t know how I feel about that lol
I will return back, but please make my Cajun chicken sandwich a big one thankya
Dimitrios
Being an In N Out regular, my expectations were high (I was told it’s the South’s equivalent), so I went with Big Double 1x Cheddar Style & 1x Cook Out Style and wasn’t disappointed, but… they were put together a little poorly (see picture) and the cajun fries felt unseasoned. Understandable since we went at 10pm and it was not busy at all. Hopefully next time it’s better 🙂
… moreSuavé ALEEZY
I come to this cookout everyday , if not every other day.. recently they made a new location right next door to the old one… because im a consistent customer the cashiers usually know my order or are familiar with me .. i order the SAME meal everytime And the price is always the same … last week i came in got my normal order and they forgot my bacon cheeseburger! I came during my lunch break and wasnt able to return clearly cause i was at work .. when i returned i informed the new cashier that my burger wasnt in the bag and he asked for a receipt and i let him know that i didnt have the physical receipt but i have the proof of transaction !! The cashier told me the manager was in the bathroom & told me i COULDNT wait in the drive through for him to return ( there was nobody behind me ) I did not like his tone so I asked the cashier for his name and he told me his name was BILLY… fast forward to today i come inside instead of doing the drive thru and the manager whos name is Diego took my order .. i explained to diego the situation that took place prior before.. i didnt have to ask diego for the cashiers name because I knew it was BILLY but instead billy lied and said that he did not know me nor did he remember me asking about the burger i was missing .. diego whos the manager fell for it and its confusing cause how do i give you information on a person that claims they never met me .. how else did I know his name ? Diego than said that declined to take my order all because i asked him “ if im lying how did i tell you his name was billy “ he told me to leave the restaurant and he was refusing my order all because i wanted to know why as a everyday customer did i not recieve proper service ? The attitude and entitlement from diego was unnecessary he let me know the store is under new management & he didnt have to give me service if he did not want to .. and as a everyday spender that’s unacceptable and uncalled for when all i wanted was a proper answer and proper customer service !!! i posted pictures below of the unprofessional manager and cashier and i will be switching locations !
… moreKallehiaa
Want to start off by saying LOVE cookout . But this location I would honestly make a longer drive else where. Some girls at this location always have a NASTY attitude, which I understand to a degree because I’m sure they deal with a lot of rude people, BUT when someone is being nice to you and you’re just blatantly being rude that’s crazy. No one’s forcing you to work there. Also apparently you get a free side of hair in the chicken sandwiches, yum
… moreLucy
Closes at 3 but wouldn’t serve us at the drive thru at 2:10. We waited for 20 minutes until 2:30. I came up to the window to ask for help, I waved at them a few times and they ignored me and then told me they were closed. I understand wanting to close early, but when there is line of over 10 cars, ir is unacceptable to leave people in the drive thru and not even speak to them, or leave a sign. If you want early, give a sign for your customers. I am SEVERELY disappointed. We drove to this location because they were still open. I should have to WALK to the window because I’ve sat in the drive thru for so long. Unacceptable customer service. This should not be how cookout is run. So disappointed. Will NOT be coming back (especially when you say yoy will close later and then don’t serve the hour before closing. Disgusting.)
… morebrandi a
I bought 2 trays both with a bottle of water. (11/12/25 @ 210pm). The water was room temperature, ok for some people but I like cold water. They refused to give me a cup of ice to go with it.
Onion rings tasted like they had been sitting and were dropped in the fryer again to heat up.
Cajun fries were missing the seasoning.
Customer service was seriously lacking for this visit. Cashier name on the tray says Billy but it was a female that was in the window.
… moreOnion rings tasted like they had been sitting and were dropped in the fryer again to heat up.
Cajun fries were missing the seasoning.
Customer service was seriously lacking for this visit. Cashier name on the tray says Billy but it was a female that was in the window.
Megan Hines
It took a minute to place the order but this visit was good. They do make a mistake sometimes so just check your food but other then that they are great.
… morePatrick
Slowest in North Carolina. They got charged me for food I didn’t order (ask them to repeat the order and check the bag before driving away), I had to return to ask for the right food. Food is still good but these guys need to do better. If you don’t know how to take orders on the speaker then do another job. Be the cook or do dish washing. But you can’t be on the speaker and be this shitty.
… moreDonald Sawyer
I’m in recovery and just got a car from Wheels4Hope November 7 after riding GoRaleigh for 13 months. My first place I wanted to get drive thru was Cook-Out because of the delicious food and they put John 3:16 on the cups. The House style burger, fries, onion rings, and sweet tea was my meal. As always the service was friendly and efficient.
… moreAshley M
Came to the new bern location and it is absolutely disgusting. Floors were dirty.
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