Justin “NightHawk” Talbert
I have to say it even though I love cookout and it’s probably my favorite fast food I can get in the area but this cookouts food is not the same as other ones I have been too it’s pretty close but it’s missing something it even seems to me that the burger patties are smaller or actually thinner and the ingredients where not as greasy or sloppy and loaded down, I even asked for double sides of cajun fries to go with my cheddar style big double burger tray and got what was in my opinion one side and also compared to the many many other times I have been to other cookouts. I also got the wrong toppings on my burger it was not cheddar style it was still pretty good and alright but not as good as usual overall and to a level that makes me not be so excited to go back again, but I will in hopes of an improvement or the magic ingredient they are missing right now to get mixed in. I also don’t know if maybe I hit them on a bad day or time but it was noticeably different because normally this is the best thing you can get and tons of it for around $10 and then less money if you want just something like a “walk-in taco” or a hotdog or quesadillas to fill you up. My favorite time to go is late at night when you are still up and nothing else is open too, but it’s got all sorts of comfort/country style food and it’s all normally really good and real ingredients cooked on a real grill and is a step up from your ordinary steamed fast food at other places. Also this location only has walk up or drive thru but two lanes of drive thru and it’s pretty quick to get thru, I don’t know what they are going to do when people really figure out that it’s here in this location because every other cookout every other time I have been to one of them usually has a line of cars stretching out the parking lot and there is no room for that here. Overall I think it’s still worth it and I would take a chance and go there again and that it will definitely be the way cookout has been at every other restaurant I have been to and the food will get it’s awesomeness, flavor and special style back the next time, I will be sure to write another review if it is subpar again but this experience was depressing and felt like loss, but if you have that experience or are worried there is another one in Roanoke that I can vouch for it’s place as best fast food to get at 2:00am or 2:00pm or any other time too
… moreMegan Guthrie
I keep ordering Oreo milkshakes and they come out looking like a vanilla shake. Please mix all the way to the bottom of the cup, very disappointing
… moreBrittany R
Forgot my two Cajun wraps, thankfully I caught it before we pulled off. Got home and this is my tray…that’s supposed to be double fries.
… moreMelon
Went to this particular location for the first time today. Got a bacon cheeseburger and fries. Friendly but the burger was ice cold and hard. The bacon too. One tiny slice of tomato very little mayo. Fries were cold and mushy also. I won’t be visiting again.
… moreM R
Something is ALWAYS wrong or missing with my order. Got a drink that was nothing but carbonation (literally undrinkable) and instead of a banana pudding milkshake, I got a vanilla shake with wafers in it. I’m usually not a Karen when it comes to this kind of thing, but the service here genuinely sucks.
… moreCori h
I’ve been to other cook pits a few times and had different experiences. I literally recieved 4 onion rings and 4 cheese bites. Is that normal?
… moreJosie Tribbett
Angela took my order in the drive-through, and it was hands down some of the best service I’ve ever had. I arrived before they officially opened, and she still kindly took my order. She was incredibly professional, polite, and welcoming the entire time. Even with a very large order for a full car, everything was accurate and prepared quickly. Truly a 10/10 experience. Thank you, Angela!
… moreBrandy Gray
I came through the drive thru, wasn’t busy, took them a while to answer. Pulled up to get my pay and get my food everyone was laughing playing having a grand time almost handed me my food for free.. finally took my payment, didnt ask if I needed any sauces nothing. Had to pull back up and get my drinks. Fast forward get home my burger was made wrong and both of my walking tacos had lettuce. In my other tray wasa BURNT corn dog.Reciept reflects the correct ordering but the food did NOT correspond. Do better!
… moreAdam Wilkerson
Gave me the wrong items, food tasted like it been sitting out for hours… I asked for extra toppings in my shake I could count on two hands how many pieces were in there
… moreRichard Latimer
The first problem is this is a drive-thru only location. No atmosphere by default.
The next problem is they just built this thing and you already can’t hear a damn thing on the drive-thru speaker and apparently they can’t hear you either judging by them screwing up my order. I have to assume they install them broken.
Also I was supposed to get a side of the white cheddar cheese bites with my box, and got three of them.
The Cajun fries are almost good, except the fries themselves are sad and doughy.
No issue with the burgers, sandwiches or shakes, but that’s basically the least I expect.
… more