Tumpe Wilson
I recently visited The Common Club at the Virgin Hotels Dallas for brunch. The meal itself was decent, and our waitress was excellent — attentive, kind, and the only highlight of the experience.
Unfortunately, everything unraveled the moment we stepped outside due to an extremely unpleasant interaction with valet. We were told that the only photos permitted on the property were those taken with a cell phone — regardless of whether the camera was professional or not. According to valet, “those are the rules.” No flash restrictions would have been understandable, but banning any camera that isn’t a phone is unreasonable and excessive.
To make matters worse, the valet threatened to call security on us — after we had just spent money there for brunch — simply because we were taking photos for a birthday celebration and planning to leave a review. When I explained that staff inside had no issue with the camera, he stated he “did not care.” When asked for his name so I could reference the interaction, he refused to provide it.
The rumor that this property is a hotspot for inappropriate activity may explain the overly aggressive stance, but that does not excuse treating paying guests with hostility. There was no professionalism, no attempt at courtesy, and certainly no effort to resolve the situation respectfully.
A pleasant brunch was overshadowed by unnecessary confrontation. Based on this experience alone, I would think twice before returning.
… moreSung Young
Amazing foods in a wonderland ! The place which is inside of the Virgin hotel has a trendy modern decor with colorful Christmas decors that pull you into a fairy tale land. I’ve tried lamb bolognaise & kale salad. Unfortunately they came out together, so pasta got cold & sticky after I finished the salad. The foods were lean, not salty which was a pleasant surprise. Also pasta portion was quite small, only half of the salad. Service was great except brining the salad & main together…
… moreCourtney
Had a midafternoon drink and meal at the bar and had a lovely time. The restaurant was very cute and decked out in holiday decor, the drink was delightful and the servers were good. My only complaint is that one of the servers turned on a massive fan in the back of the bar that was somehow pointed directly towards me during my visit, making for a chilly meal. I’ll be back in the future and wouldn’t expect that to be a normal occurrence.
… moreConley Howard
We are in town and have a great Airbnb walking distance. So we stopped by to get a cocktail and we wish we had a good experience because the place is a vibe and we probably would have came every night for a nightcap cocktail. There was plenty of seating available and they weren’t very busy with lots of staff. My wife and I ordered two carajillos and we waiting about 20 minutes and decided to walk out. The bartender realized she forgot to get our drinks and asked us to please sit down and she would make them now and it would be comped. They weren’t very busy at all so not sure how she forgot. Anyways we got our drinks they were made with cold brew not espresso and I don’t think they used 43 in it. Also when we got our drinks the buzzer kinda just threw it on the table and the napkin wasn’t even placed under our cocktail glasses. I gave them a 8$ tip and unfortunately we won’t be back. Major bummer because the place is cool.
… morejiaqi zhang
The food, service, and atmosphere exceeded our expectations! Every time we ordered, the food delivered was of high quality, and the portions were more than we expected. Highly recommended!!!
… moreMiranda Clyde
We stayed at the Virgin Hotel Dallas and received the best service at the Common Club during breakfast and at the bar in the evenings. Our favorite server, Veronica, remembered us and our drink orders while providing welcoming and fun conversation. Breakfast was delicious with so much to choose from! We ordered a few late night bites to bring up to the room at the end of the night and the chicken wings were everyone’s favorite.
… moreBrittany Tresemer
Troy was an excellent server, he took such good care of us! Jade noticed that I teared up when talking to a friend and she discretely came over and handed me a tissue. The level of care plus the amazing food – highly recommend.
… moreBenedet Lopz
Amazing restaurant, brunch was so good, service is fast. Great atmosphere with live music, drinks are on point. Had breakfast 2 times and happy hour once. so good
… moreClive Myers
Had dinner here with my friends before leaving dallas, and the food and service were amazing. The only critique would be the music. Too much 80s, but overall, it was a nice experience. I had the espresso martini as my main drink and then we shared the shrimp pasta, the ribs and the steak… all were good.
… moreAngela J
This was my first visit. It was lunch time bur I selected the beef brisket sandwich with an egg and truffle fries. It was delicious. The server was OK- not super friendly but professional. I do plan to go back and try other menu options.
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