Cold Stone Creamery

  3.8 – 200 reviews  $$ • Ice cream shop

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Your local Cold Stone Creamery in Merced, CA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

Cold Stone Creamery 95340

Hours

Friday12–11:30 PM
Saturday12–11:30 PM
Sunday12–11 PM
Monday12–10:30 PM
Tuesday12–10:30 PM
Wednesday12–10:30 PM
Thursday12–10:30 PM

Address and Contact Information

Address: 431 W Main St, Merced, CA 95340

Phone: (209) 725-9350

Website: https://www.coldstonecreamery.com/stores/20221?utm_source=gmb&utm_medium=gmb&utm_campaign=gmb&utm_id=gmb

Menu Photos

Order and Reservations

Order: Order online

orders.ordercoldstone.com

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Reviews

Lauren Hoff
The last couple times we’ve gone the ice cream hasn’t been well blended with the inclusions. The staff isn’t very friendly either. With the price point you hope for better service.
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TKong vang
I have purchase ice cream from this location many times before but the last 2 times I’ve purchase ice cream that is no longer ice cream. This time i ordered 3 like it and 1 love it size. All 4 were like it size. Might as well go to baskin ribbons from now on.
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venesa juarez
I had a great experience with my first visit to this establishment it was my first visit so I expected the girls to be more motivated to tell me they didn’t seem like they wanted to be there they followed all safe food safety protocols their bathroom was clean I highly recommend everybody has a bad day
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Mireya Rodriguez
My daughter and I came in today and Keziah was very polite and attentive and friendly..also busy she was the only one there. The place is clean. There is seating for 13 people all together. There are 4 seats at 2 different tables and 2 seats at 1 table 3 seats at another. There is a soda machine and a place for yummy ice cream cakes. The tables were clean..the bathroom toliet and sink look dingy green and really old but clean…and the mirror and door have Graffiti..The door can probably get that cleaned up it’s carved in the mirror though The toliet paper was very minimal and in the toliet tank. You need a key to go in..for customers only. Over all delicious ice cream! They also have smoothies, shakes, frappes, cookie and brownie creations… and great service! I’ll definitely come again!!
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Mike Davis
Went for an ice cream today and it was very disappointing. My wife and I ordered two ice creams and they were nothing but a melting mess. The ice cream was soft and runny. The lobby tables were all dirty . I can only imagine how it looks in back. I told my wife this is the last time I come to this location, and she agreed.
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Alain Olavarrieta Stefanoni
best ice cream spot in Merced! I got the chocolate devotion today and I will definitely be returning back. Conveniently located right next to the movies so my kids alway love getting some coldstone after the movies.
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Jacob Martinez
They forgot my cone then I called and said they can’t refund order then I called back because I ordered extra candy and I didn’t receive it but they tuned the phone off.
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Theodora Williams
August 21, 2022, I ordered a strawberry passion cake for my granddaughters 4th birthday online and paid for it. When I went to pick it up they did not have one and substituted it with a cheesecake flavored cake. I can say it was well decorated and delicious to me, but my 4 year old wanted strawberries. It was too late to go elsewhere for something else. To top it off I emailed in a complaint and got no response as of yet!
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gheidi
It would be wise for the owner of this place to take notice of these reviews. Took my granddaughters for ice cream to celebrate the end of school year and I basically had the same experience as people 10+months ago. ONE napkin dispenser at the far end of the counter right in front of the only table for large group which means they have to get up and move if you want…a stiff paper towel from a dispenser like you would see in a bathroom. My ice cream was melting all over my cup, so in my hands before I even paid for my group of 4’s ice creams. Walking past everyone to the far end of the establishments to make a mother with a baby in her arms move was not ideal. Two orders were wrong. The employees were nice enough but one didn’t speak loud enough so getting info about and placing orders was difficult. The un-level tables is annoyance I can get over but not on top of everything else. These are EASY fixes that are not costly. Real napkins with a couple more dispensers. Train your employees to speak up and be courteous. Level your tables. OH! and use fresh marshmallows. They were dry and hard and made very bite a little disappointing. Strawberries were good and the waffle cone cup thingy tasted fresh.
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Leons Superbia
Walked in there and wasn’t greeted at all.Horrible service and worst experience.Had 3 people working and nobody knew what they were doing asked 2 simple questions and literally got an um and they were still wrong.Got my order for pick up and they were spilling in the bag.When I got home there were no napkins or utensils.What was I supposed to do use my hands?Overall 1/10 but they all looked like new hires but should still have a smile on their face not in a rude mood at least fake it. The only one to blame for this is the owner that won’t even admit to one thing.He doesn’t care about any of his customers or customers service and clearly doesn’t care about his employees at all to even train them on simple knowledge.Instead just throwing them on the night shift like prey to the wolves.They need a better manager and be taught better it’s not that hard and this isn’t the first time and definitely not the last.
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