Juleen Evans
We went to this Cold Stone Creamery to get a treat on my husband’s birthday. My husband loves Cookie Dough Ice Cream, but when we went to order the container was empty. We asked the employee if they had anymore and he said no and that they were all out. We said ok and ordered something else. As we were paying, another employee who was right there when we asked about the cookie dough ice cream brought out another full container. Seriously.
… moreMarty Ahlstrom
I went in for 2 scoops of ice cream in a sugar cone. We’ll it turns out you can’t get that at cold stone. You have to get a “size. So I asked the girl helping me to just give me the smallest size but, use two flavors. That seemed to confuse her, and she said she couldn’t do it. Didn’t say why.
When you go to Faars, or leatherbys and ask for 2 soops in a cone, that’s what you get. And they will give you different flavors
I left coldstone with way more ice cream than I wanted…which is why I just wanted 2 little scoops. Not going back. Too many rules.
I dont want a quart of ice cream. Just two scoops in a cone. Not a difficult or unreasonable request.
And the prices!
… moreCurtis Barth
Terrible experience. I went at 6:30 on a Monday night. There wasn’t a customer in the place. There was no workers upfront either. I waited 4-5 minutes, listening to employees talking in the back. I played music on my phone as loud as I could, and nothing. I finally called the cold stone and told them that I was up front.! I got a peanut butter perfection. The young girl scooped out the ice cream and it was so soupy that it barely could be scooped. She slopped it on the slab and it was about the consistency of pancake batter. She then put a very small amount of chocolate and about a teaspoon full of peanut butter and one peanut butter cup, which she split in half with her scoop and slopped it into a cup. Which filled it about 3/4 full. She said “I’ll top it off” and she took it back to the slab and got one more scoop of soft ice cream and put it on top. I was shocked!!! I have never had this kind of service at any Cold Stone!!! The ice cream didn’t even taste right not being really frozen. I didn’t even eat it all. Terrible!!! I won’t ever go back to the Tooele Cold Stone again! I told a friend who had a similar experience. So it isn’t a fluke. Don’t go here. I don’t recommend it.
… moreDenise Cummins
1 star for management 5 stars are only for Ellie! She was the ONLY one working on a Friday night! It was her 4th day! She did great! Management needs to be better at scheduling people and coming in themselves if needed.
… moreKelsey SF Wells
This Google review is in regards to my visit on Sunday, November 2, 2025, at 8:30 PM.
The two girls working the counter were super friendly and helpful. Mckenna and Katlyn truly made our night out for ice cream with their positivity and humor. Thank you both for such a wonderful experience!
… morekaitlin black
I ordered a custom 4’ ice cream cake for my boyfriends birthday. I was expecting it to be smaller but when I picked it up I was SO disappointed. The writing is not good, the quality of it looks like something I could have done in 10 minutes at home. I’m very disappointed. I couldn’t pick a place in the valley because the ice cream wouldn’t last the 30+ minute drive so I picked somewhere close. This isn’t the “quality” I expected from cold stone, especially the way the advertise the ice cream cakes. I wouldn’t recommend
… moreBrice Wright
Went in the other night with my fiance and they were highly understaffed! My ice cream was also soupy and overall not enjoyable! The workers were messing around in the back while there was a line full of customers that only one girl was helping! I also noticed a gross smell coming from the back that stunk up the whole store!
… moreBeka Decker
Was really disappointed last night with my ice cream. My son and nephew came in last night around 9:00 p.m. or so and told him it was going to be a big order. The choice of ice cream I picked was the last of it and it did not add up to I gotta have it size, but I was charged I got to have it size, we don’t even live 5 minutes away from Cold Stone creamery, my ice cream came back a soup, and since I lacked the amount of ice cream that was supposed to be in there I feel like they shoved a bunch of fruit in there to make it up, I love fruit but it was overpowering because of the lack of ice cream. I feel you guys need to have a freezer so you can put ice creams in there while other ice creams are being made when it comes to big orders. Just a thought.
… moreChad Gregory
8-14-2025. My wife and I stopped in to get an iced cream. When we went in the store there was a gentleman in line and the only other person in the store. My wife went to the restroom and I waited. The gentleman in front of me left because no one ever came to help him. I saw a lady standing at the back door and asked if they were open and she said yes. She came up and told us she needed to take a phone call and then she would be up to help. Two more sets of customers came in and stood behind us. After about seven more minutes we just left.
… moreCrackerjack Ottis
Always a great place to get fresh ice cream. Seems to run out of items on sundays.
Update: the love it size bowl gets filled about halfway now. Had to downgrade as ice cream is super high price for a kids size serving but paying the love it size. I suggest getting the he kids as you get about the same amount.
… more