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Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 5615 Colleyville Blvd Ste 340, Colleyville, TX 76034
Phone: (817) 576-4669
Menu Photos
Order and Reservations
Order: Order online
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Ice Cream in Colleyville TX 76034 Cold Stone Creamery Shop Store …
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Cold Stone Colleyville Blvd – Order Online
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Cold Stone Creamery Store Locator
Find Cold Stone Creamery locations, directions, store hours, and contact information … Colleyville, TX 76034. 860.61 mi – Colleyville Blvd & Hall Johnson Rd.
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Reviews
Itzme Ambrish
Great experience at Cold Stone Creamery. The service was excellent—Anthony and Julian were friendly, professional, and very patient while taking our order. They took the time to get everything just right and made the experience enjoyable. Clean store, smooth service, and consistently great ice cream. Highly recommend!
… moreChris Bradburry
Stopped in here last night for a cool treat on a hot night. Many different flavor to choose from and you can add in mixes of candy, fruits, or nuts (pro-tip: add the cake pieces and thank me later). The service was excellent and the staff was willing to make a cool off-menu concoction for me. Highly recommended!
… morePooja & Surya Moorthi
Had a wonderful experience! They were so quick and helpful with my larger order
… moreMilton Siegele
Great ice cream
Reasonably good
Not enough chairs inside
Sweet Cream ice cream!!
… moreReasonably good
Not enough chairs inside
Sweet Cream ice cream!!
david scott
The birthday cake Oreo was delicious. Definitely will be back to sample the other flavors
… moreMarcus Frazier
Love this spot! Mr. Shaikh was very friendly and great to talk to. Perfect place to get ice cream on the go. I really recommend the coffee flavor!
… moreAdrian Vasquez
I was bothered by the two servers not wearing any hair nets or hats to prevent hair from falling on the ice cream or prep surfaces. I don’t think I’ll come back.
… moreEreidy V
Very kind workers. They offered me a sample while waiting for an order. I really like the ice cream here.
… moreDestynee Thornton
I highly recommend this place. This was our first time at this location and we had a great experience. I love cold stone as it is but my husband rarely goes. All of the staff there greeted us and was very friendly. They worked well together as a team as well. I got the same thing I always get and so did our son. My husband thought he wanted one of the signature flavors but once he got it, he wasn’t a fan of that particular flavor. He said that he didn’t like it and asked if he could get something else instead. Without hesitation, the manager Jesus, was extremely friendly, understanding and playful with his response. He allowed him to not only change it to something he likes but also allowed us to keep the ice cream to give to my son later. I will continue coming back for their amazing customer service and great experience we had because of this. Awesome job guys.
… moreT B
Buyer beware if you order delivery from this store. We ordered ice cream on the app and it confirmed delivery by a specific time.
We were a little surprised to receive a notification that the order was actually being picked up by Door Dash.
Turns out even though you order on the Cold Stone app they hand off the delivery to Door Dash. So we started tracking the order. 30 minutes after it had already been picked up, the delivery person passed our street, and apparently was headed to get other orders. So obviously our ice cream was melting.
Called and spoke with Adam at the store. He said no problem, he will get the order cancelled and refunded. Just head ip to the store and we will make the order for you.
So we headed up to the store. Once we got there (after well over an hour) the delivery person messages and tells us he is 7 minutes away. At this point, Adam informed us that since the order is being delivered, they can’t refund us for the melted ice cream or provide replacements
So to recap….they took no responsibility for the delivery of our order, the ice cream was completely melted, they told us to come to the store and pick up the order, then wouldn’t actually do it.
Then got home to melted ice cream on our doorstep. Fun stuff.
Definitely an extremely disappointing experience and very poor customer service for this location.
… moreWe were a little surprised to receive a notification that the order was actually being picked up by Door Dash.
Turns out even though you order on the Cold Stone app they hand off the delivery to Door Dash. So we started tracking the order. 30 minutes after it had already been picked up, the delivery person passed our street, and apparently was headed to get other orders. So obviously our ice cream was melting.
Called and spoke with Adam at the store. He said no problem, he will get the order cancelled and refunded. Just head ip to the store and we will make the order for you.
So we headed up to the store. Once we got there (after well over an hour) the delivery person messages and tells us he is 7 minutes away. At this point, Adam informed us that since the order is being delivered, they can’t refund us for the melted ice cream or provide replacements
So to recap….they took no responsibility for the delivery of our order, the ice cream was completely melted, they told us to come to the store and pick up the order, then wouldn’t actually do it.
Then got home to melted ice cream on our doorstep. Fun stuff.
Definitely an extremely disappointing experience and very poor customer service for this location.