Taylor Godinez
This place has the rudest employees. Andy’s frozen custard 1 mile down the road is a much better experience. We’ve tried cold stone twice and the employees are a let down, and it’s incredibly expensive
… moreTracy
Service was terrible! Both workers act like they hated their job, and didn’t won’t to make ice cream!!!!
… moreLarryssa Wilhelm
staffing here is not the best and the manager who called me about my issue later on was very rude also. The prices on the menu and coolers are not correct. Be signed stated $47 but when I checked out, it was somehow $62 and the manager later Blamed the $15 on sales tax. I will definitely recommend somewhere like Andy’s down the road!
… moreDebbie Gunter
Not greeted with a smile, no hello, ice cream was melted, did not get my order right, my daughter’s cookie was hard and stale, no thank you or come back. The girls seemed miserable like they did not want to be there.
… moreNia Alyse
Very rude service. Packaging was terrible as well. After I told him what I wanted he kept asking me questions about my order. I was thinking shouldn’t you know what goes in the ice cream. From management to management terrible hire. This was a Sunday afternoon. It was a guy.
… moreKarissa White
My Ice cream cone had a piece of hair in it. They refused to give me money back. Told me the manager wasn’t in so I couldn’t get. I called the next day spoke with the manager she was rude and refused to refund me. Manager said cause I didn’t bring it back up there. When I spoke with the employee she told me I could throw it away since I had pictures. Manager still refused. It’s an unprofessional establishment.
… moreshannon black
Awesome ice cream, treats, drinks, and frozen cakes! Great variety of choices and very helpful and friendly staff. All safety protocols followed and they also have a great patio area that is dog friendly!
… moreJustin Smith
The ice cream was good. Employee attitudes could have been better. Then out comes what I can only assume is a manager without appropriate clothing for food service. Not a good look Cold Stone of Conway. Not professional.
… moreBrittney Del Castillo
If I could leave no stars I would. This place is super unprofessional. The owner is a complete joke for a boss/store owner. The four employees that work there have very poor customer service and it is not worth your money. I can not say this enough do not come here it is awful. This place honestly needs to be shut down. Super gross bad service all around poor experience. Hands down will never come again.
… moreSpotted Leaf
Rude and customer service was awful. I got two ice creams that came to 25$ and they didn’t taste good either.
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