victoria c
By the looks of the reviews, they dont care about this location. Ordered ice cream through door dash…no mix ins on top of the new ice cream taco AND they jipped me by putting my medium size ice cream in a small cup and putting that inside the medium cup. Will not be ordering from this location anymore especially since ice now also read the reviews.
… morejennifer hariss
I don’t understand what the point of preordering a cake is if you have to wait 20 minutes in the store for them to put the writing on it. I preordered my cake the day before, and had the appointment time at 12:15. I got there closer to 1:00, & the employee who was sitting on the counter looked incredibly confused. After running around the store for a couple minutes, he told me to grab the cake out of the freezer. I grabbed it & handed it to him, & then it took them close to 10 minutes to write 5 words on the side of the cake. The ambiance at this location is very odd, the employees seemed like they were being held hostage and not in an “I just don’t want to be at work” kind of way. It was actually pretty uncomfortable and just a weird experience.
… moreDavid King
The worker was friendly enough but the ice cream was garbage. I got it to go so I didn’t notice how bad it looked til I got back to my hotel. I got Oreo crème with brownie and KitKat and the KitKats were basically cut in half and the brownie was barely mixed. The ice cream itself looked curdled and didn’t taste good. I’ve never had a bad experience with other cold stones in the past but this place sucked. I threw out most of it
… moreGunjan Vermani
They gave me the worst quality (Founder’s Favorite) Ice cream yesterday night. The icream was stale, too old, had a bad smell and hard like a rock that we cannot even eat it. I am trying to call them ever since, today as well to return this stale ice cream to them and get back my refund. But they have shut down their phone services. I am awaiting response and my refund for this asap, else I am going to report it to Maryland Health and consumer forum.
… moreJ
Poor customer service, “Haney” the lady that served the ice cream put nothing in it. Waste of $10. I didn’t realize the reviews were so bad! I should’ve looked before. Avoid location. 0/10.
… moreMarie Starr
Has ownership changed? I use to always come to this location. Ive never seen ice cream sooooo dry an fall apart when scooped. Ice cream looked like it had been sitting for days.
… moreMelanated Music Radio
Ordered a Birthday Cake and it legit looked like my 4 yr old did the decorations nothing like the advertisement for 50+ dollar 8inch cake NEVER AGAIN….And then I went it to express my disappointment and the lady at the front counter said oh the guy who did it isn’t a decorator he just works here. As if to says oh well.
… moreace
This location is supposed to close at 11. We got there at 10:47 just for a quick run. The doors were locked and they were not letting anyone in. There were people standing outside when we got there as well. One worker came to the door and said they were closed and that the manager said they were no longer severing. We asked why they closed before their closing time and they said they were already prepping for the next day. Why are they prepping for the next day before the actual closing time? Shouldn’t they have stopping serving ice cream at 11 and then clean up and prep after closing time? Trying to go home early probably. As we were inquiring, more customers were coming to get some ice cream too since it was not yet 11. The manager ended up coming to the door saying they had turned off all their machines and the ice cream was melted. Mind you, it still was not 11. None of us were angry or irate but just very confused as to how they can just decide they want to close more than 10 mins early, especially on a Saturday night. Im sure they should not be doing that.
… moreZainab S. Rhazi
Cold stone has always been a huge hit in my household. My kids love it and so do I. My favorite is the coffee lovers only
… moreRob
Awesome real ice cream. Having kids im always going to frozen yogurt places but every now and then you need some real deal ice cream.
Came in today and lady was working solo. Her help was not there and she was struggling to keep the register going and make ice cream. Management needs to take a look at manning. I don’t think an employee should be working alone but that’s just my opinion.
Other than that good ice cream although pricey as well.
… more