

Your local Cold Stone Creamery in College Park, MD is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 7314 Baltimore Ave, College Park, MD 20740
Phone: (301) 277-2229
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Cold Stone always delivers consistent service. After dinner, we stopped by to satisfy a sweet tooth. The shop wasn’t too crowded, and we were served promptly after the group ahead of us.
Taste
I decided to try something new and ordered a cone with pumpkin and cinnamon roll flavors. It was my first time having these, and they were absolutely delicious! I’ll definitely order them again.
Ambiance
The shop was clean and inviting, with a steady flow of customers but no overwhelming crowds. It’s a great spot for a casual dessert stop.
Recommendation
Cold Stone remains a reliable choice for quality ice cream. The portions are generous, and the prices are reasonable. Perfect for satisfying your sweet tooth after a meal!
One of the most glaring issues is the severe lack of staff, especially during peak hours in the evening. It’s absurd to expect only three extremely young-looking college students to handle a rush of customers that extends out the door. This staffing shortage reflects poorly on the management’s ability to adequately support their team and meet the demands of the business.
The indifference towards customer satisfaction is evident in the disorganized and chaotic atmosphere of the store. Despite placing an online order, it was not ready upon arrival. The sight of only three young employees struggling to keep up with the overwhelming demand explains why orders are delayed and customers are left waiting.
The absence of effective leadership is concerning. It’s unclear where the manager is during these chaotic times, and the lack of adult supervision further exacerbates the problem. Retraining the manager and investing in proper staffing levels should be a priority to improve the overall experience for both employees and customers.
As a long-time customer, it’s disheartening to witness the decline of this once-reliable establishment. I strongly advise against visiting Cold Stone Creamery if you value timely service and a pleasant customer experience. It’s evident that the current management is failing to address the fundamental issues plaguing this location, and until significant improvements are made, I will be taking my business elsewhere.