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Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 1930 NJ-57 Ste 2, Hackettstown, NJ 07840
Phone: (908) 850-9901
Menu Photos
Order and Reservations
Order: Order online
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Ice Cream in Hackettstown NJ 07840 Cold Stone Creamery Shop …
For more than 30 years Cold Stone Creamery Hackettstown, NJ has been serving up the finest, freshest Ice Cream Creations, Cakes, Shakes and Smoothies.
Cold Stone Hackettstown – Order Online
Cold Stone Hackettstown Ice Cream Hackettstown. Order and Pay Online or via … Cold Stone Hackettstown. 1930 Route 57, Hackettstown, NJ 07840. Pickup.
Cold Stone Creamery – Home
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It.
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Reviews
Ash Storms
I haven’t been to a Coldstone in ages. The two girls working this night were so sweet and friendly. They still have the classic mixes and flavors if you want to go off the menu with combinations. Definitely will have to come here more often.
… moreGood Samaritan Peaceful world
Use to be good 4 years ago. Now the new staff is very rude . When a business establishment employees start to think they are doing a favor to the customers it doesn’t feel right. a true smile goes a mile away. We always tip heavily and there is no simple thank you. Its sad to see how far this icecream shop has come to have no customer service left. Employees dont wear gloves when preparing the icecream or wash their hands.
We still love the icecream from here. But I think they could do better with their customer service.
Hopefully we will see a change
… moreWe still love the icecream from here. But I think they could do better with their customer service.
Hopefully we will see a change
Juice
I visited Cold Stone creamy today after a very long day, hoping to treat myself to some delicious ice cream. From the moment we walked into the store, we were greeted with warm smiles by the staff members, instantly making us feel right at home. Their genuine happiness and welcoming attitude gave off the vibe that we were more than just customers – it felt like we were among friends. The staff’s friendliness truly added to the overall experience, making our visit to Cold Stone Ice Cream a memorable and delightful one.
The ice cream were so delicious.
I highly recommend stopping at this Cold Stone location if you’re in the area.
… moreThe ice cream were so delicious.
I highly recommend stopping at this Cold Stone location if you’re in the area.
Kimothy
Came here for birthday cakes & I got a couple truffles today. They were very nice people. I’ve gotten ice cream here & a cake in the past & it’s always delicious. If we weren’t so far away, we’d be regulars ☺️
… moreDamian P (Louis Cyphere)
Part of the chain. Serves ice cream, chocolates etc.
Few tables to sit at. Ice cream cakes can be bought and ordered here.
Parking is free.
… moreFew tables to sit at. Ice cream cakes can be bought and ordered here.
Parking is free.
vanessa suazo
First and foremost, I want to let you know that I have given this place a million chances, but I am more than convinced that it is not worth it. Second, the prices are ridiculous. Today, I went to buy four small ice creams, and I based my order on the display photos. The price showed as $9.05, and the combo included four different topping. Mind you, the display does not indicate that each different ingredient in your ice cream costs an additional $1.25. So, a basic ice cream with just one topping is $9.05.
The ice cream I ordered had four different topping—cinnamon, yellow cake, pecans, and one more that I don’t remember. Since that’s what was shown in the display, I assumed the $9.05 covered everything. No, nooooo. Each additional ingredient costs $1.25 on top of the $9.05 for the ice cream. So I payed like $16 for each small ice cream ??? Including tax. That’s insane.
On top of all that, I don’t understand how Cold Stone hires all these kids who are so immature, unprofessional, and lack customer service skills. I had ordered waffle cones, and when I got to my car, I realized the cones looked old and were stale. So I went back and explained to the girl working there that the cones were stale and asked if she could please give me fresh ones. She said they didn’t have any more. So, I asked, “Can you refund me for what you charged me? “ They told me, Anywayyysss, we only charged you for one cone, implying they had given me two for free. I didn’t ask for my receipt so I don’t know if that was true.
Not only that, but she also rolled her eyes at me and gave me attitude. Mind you, I had already left them a tip because the guy who helped me at first was very nice. But the other girl was rude, disrespectful, had no manners, no customer service skills, and no professionalism. I will never go back there.
I recommend that they hire better staff with proper customer service skills. Second, they need a better way to store the cones so they don’t collect dust and go stale. They need a better system to keep them fresh so people don’t have to complain about their quality.
Finally, they are overpricing their ice cream. I just cannot believe how much money I spent for four small ice creams and one cone. With those $60 I could have bought so many cones and ice cream somewhere else. At least at Dairy Queen. Please avoid this place.
… moreThe ice cream I ordered had four different topping—cinnamon, yellow cake, pecans, and one more that I don’t remember. Since that’s what was shown in the display, I assumed the $9.05 covered everything. No, nooooo. Each additional ingredient costs $1.25 on top of the $9.05 for the ice cream. So I payed like $16 for each small ice cream ??? Including tax. That’s insane.
On top of all that, I don’t understand how Cold Stone hires all these kids who are so immature, unprofessional, and lack customer service skills. I had ordered waffle cones, and when I got to my car, I realized the cones looked old and were stale. So I went back and explained to the girl working there that the cones were stale and asked if she could please give me fresh ones. She said they didn’t have any more. So, I asked, “Can you refund me for what you charged me? “ They told me, Anywayyysss, we only charged you for one cone, implying they had given me two for free. I didn’t ask for my receipt so I don’t know if that was true.
Not only that, but she also rolled her eyes at me and gave me attitude. Mind you, I had already left them a tip because the guy who helped me at first was very nice. But the other girl was rude, disrespectful, had no manners, no customer service skills, and no professionalism. I will never go back there.
I recommend that they hire better staff with proper customer service skills. Second, they need a better way to store the cones so they don’t collect dust and go stale. They need a better system to keep them fresh so people don’t have to complain about their quality.
Finally, they are overpricing their ice cream. I just cannot believe how much money I spent for four small ice creams and one cone. With those $60 I could have bought so many cones and ice cream somewhere else. At least at Dairy Queen. Please avoid this place.
Melissa Devido
Odd experience. Walked in empty store waited 5 minutes. Rang bell and Noone came Noone even called out to say they’d be right there. I left.
… moreJessi Sohl
Staff working the counters are amazing. Food is great. What is NOT good is management/owner. Online delivery order Tips do not go to the workers, the OWNER gets them!!! I placed a delivery order of a cake for my husband’s birthday on 3/31. The driver arrived with a single serving sundae. He didn’t speak English, and when I called the store panicked the workers said there’s no way to deliver the cake because of the drivers mistake, we needed to pick it up. That was inconvenient but not horrible. What I am still upset about is the $13 tip (not including $8 delivery charges) that I will never see again for a service improperly performed. I have repeatedly written the store with no response. Lesson learned, Tip the workers in person and pick the cake up yourself!
… moreBen Dawn-Cross
The ice cream is great, always has been. But this place is seriously understaffed – two times I’ve made an online order that hadn’t even been started by pickup time. Multiple times I’ve come in and there’s one person against a giant line; today there was one person plus a trainee (who was touching ice cream with her bare hands). The trainer was working to her limit, and was as polite as could be. I love this place, but please hire more people.
… moreRalph Drake
my family loves their ice cream cake… I do too
it’s what we think of when we think of birthday
the workers are always helpful and they know what their job is
and I can’t say enough good about them all .
had a bad experience once when the owner got involved,
he got everything wrong
but he seems to be involved over his head and other places
where I’m sure he gets everything wrong
so I only saw him once or twice and he was not cordial
but the ice cream is worth it and the workers are very nice I buy 5 birthday cakes the family loves the product.
I recommend it
… moreit’s what we think of when we think of birthday
the workers are always helpful and they know what their job is
and I can’t say enough good about them all .
had a bad experience once when the owner got involved,
he got everything wrong
but he seems to be involved over his head and other places
where I’m sure he gets everything wrong
so I only saw him once or twice and he was not cordial
but the ice cream is worth it and the workers are very nice I buy 5 birthday cakes the family loves the product.
I recommend it