


Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 775 NW Gilman Blvd, Issaquah, WA 98027
Phone: (425) 837-9100
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Issaquah, WA
Chipotle Mexican Grill Locations in Issaquah | Burritos, Fast Casual …
Chipotle Mexican Grill (775 Nw Gilman Blvd) – Issaquah – Uber Eats
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Reviews
There was no attempt to help, no explanation, no offer to check if more was being prepared, and no suggestion of an alternative. The interaction felt dismissive and unprofessional. I ended up just turning around and leaving.
Customer service matters, especially at a place like this where people expect a quick and welcoming experience. I strongly recommend better staff training on basic customer service and communication. A simple “we’re making more,” or “it’ll be ready in a few minutes,” would have made a huge difference.
Based on this experience, I would not recommend coming to this location. Running out of food and treating customers with indifference is unacceptable.
We ordered catering from this location for a very special school event, scheduled for 11:00 AM delivery, and were charged a delivery fee. What followed was one of the worst customer service experiences I’ve ever had.
When the food didn’t arrive by 11:00, I contacted customer service to track the order. I was placed on hold for over 30 minutes, transferred between three different agents, and forced to repeat the same information again and again—yet no one could tell me where my order was or what was happening.
By 11:30 AM, with our staff lunch already falling apart, I had no choice but to drive to the store myself. That’s when I discovered the order had been ready since 10:46 AM—just sitting there. To make matters worse, the store manager then told me they don’t even offer delivery, yet somehow had no explanation for why we were charged a delivery fee or why the order was marked as “attempted delivery.”
Even more unacceptable: after a supposed initial call that wasn’t answered within 15 minutes, no further attempt was made to contact us, despite this being a time-sensitive catering order. No follow-up. No urgency. No accountability.
This complete lack of communication, ownership, and basic professionalism ruined our staff lunch and caused unnecessary stress during an event that was meant to be positive and celebratory.
I will never use this location again for any school or organizational event, and I strongly caution others—especially those ordering catering—to look elsewhere. Completely unreliable and unacceptable.
Apparently I wasn’t the only disgruntled customer either. A couple was getting very irritated at some employees for taking 20+ minutes to complete the order. Employees seemed overworked.
Won’t be coming back to this location.
As far as the food- delicious. Love the choices. A bit expensive for chips- last time they were old & stale for that price. But the food was excellent. I’ll always go back when I’m in Issaquah. A bit of hopefully helpful criticism & a positive. The food is always enough that I can eat it 2-3 times off of one meal.