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Chipotle Great Mall of America Bay Area is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–8 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
Address and Contact Information
Address: 246 Great Mall Dr, Milpitas, CA 95035
Phone: (408) 935-9254
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Peter Cech
The guy on the picture deserves a promotion. Big portion, friendly service, also an older women did a great job servicing food.
The third employee at the cash register would need some additional customer service training. However, it was a good experience overall and I would recommend this location.
… moreThe third employee at the cash register would need some additional customer service training. However, it was a good experience overall and I would recommend this location.
Harold Lacsina
I had a very disappointing experience at the Chipotle in Great Mall with the shift lead, Samantha. From the moment my son and I walked in, she didn’t greet us or acknowledge us at all. She rushed through our order and came across as very rude.
When it came time to pay, I was told in a disrespectful tone that they didn’t have change for my $50 bill. Instead of offering a solution politely, Samantha told me she could give me all quarters for my payment, which felt extremely unprofessional. She even insisted that I walk around the mall to find change myself, which was said in a very unpleasant and dismissive manner.
Chipotle needs to do better when hiring shift leads. Samantha showed no de-escalation skills, no professionalism, and no customer service attitude. She is not a good fit for that role.
On the other hand, I want to acknowledge that another employee was kind and very helpful, which made the situation a little more bearable. Unfortunately, Samantha’s behavior overshadowed the experience.
… moreWhen it came time to pay, I was told in a disrespectful tone that they didn’t have change for my $50 bill. Instead of offering a solution politely, Samantha told me she could give me all quarters for my payment, which felt extremely unprofessional. She even insisted that I walk around the mall to find change myself, which was said in a very unpleasant and dismissive manner.
Chipotle needs to do better when hiring shift leads. Samantha showed no de-escalation skills, no professionalism, and no customer service attitude. She is not a good fit for that role.
On the other hand, I want to acknowledge that another employee was kind and very helpful, which made the situation a little more bearable. Unfortunately, Samantha’s behavior overshadowed the experience.
Parth Shah
Happy to raise my rating if I get an answer to the question: how is this location consistently out of ingredients? Chipotle has few and fixed set of ingredients.
The answer better not be that it’s because demand is unpredictable given the crowd at the mall and you are trying to stop food (produce) wastage. Today I saw someone abandon their order towards the end of the assembly because 3/6 ingredients were missing. And all of the half assembled bowls and burritos were just dumped away.
… moreThe answer better not be that it’s because demand is unpredictable given the crowd at the mall and you are trying to stop food (produce) wastage. Today I saw someone abandon their order towards the end of the assembly because 3/6 ingredients were missing. And all of the half assembled bowls and burritos were just dumped away.
christian pizarro
Lady that gave the food gave so little beef on my bowl , when I asked her to put some more, she said, I have to get charge of the extra meat. restaurant is not even clean. Shitty service. The male servers were good. The 2 ladies were rude. Will spread in social media not to eat at this location.
… moreGearhead _ Automotive
A little crowded because of the mall but was served quickly and the portion was hefty.
… moreMr McDonald
(Abraham the employee)
very bad customer service.
It was 8:45 p.m. when I walked in. I understand they’re about to close and everyone wants to go home but he shouldn’t have clocked and came to work if he didn’t want to give good service until the end of his shift.
I didn’t ask for extra meat or guacamole, he wanted to overcharge me for everything that comes on the burrito. $24 in some change.
Enough to buy two burritos.
… morevery bad customer service.
It was 8:45 p.m. when I walked in. I understand they’re about to close and everyone wants to go home but he shouldn’t have clocked and came to work if he didn’t want to give good service until the end of his shift.
I didn’t ask for extra meat or guacamole, he wanted to overcharge me for everything that comes on the burrito. $24 in some change.
Enough to buy two burritos.
Dan Kim
Haven’t been to a Chipotle in years but went randomly for the new chicken flavor.
Overall it was pretty mid, it doesn’t really blend well with their other flavors and just overpowers everything else.
I did double protein though so maybe why but lets be real, with a single its a bit small.
… moreOverall it was pretty mid, it doesn’t really blend well with their other flavors and just overpowers everything else.
I did double protein though so maybe why but lets be real, with a single its a bit small.
Mathe sharvadze
Convenient place in the mall, nice staff – not mean with the portions. Clean space and delicious chipotle!
… moreTiana C.
I went yesterday and my experience was terrible because it was a long wait and then when I asked to sample a meat one of the employees was like just give her a little bit not like I wanted alot to sample of the meat of choice also the portions of the meat that I picked was terrible and then the other employees that served my topping was very rude like literally I asked for a little bit of lettuce and she put the hold thing and when I asked her to take it off I guess that was a problem. Also, this was my first time here and it was a terrible experience also it was very packed in this one as well.
… moreYuanyuan Chen
I eat at different Chipotle locations every day, and today I encountered such a rude person. After I paid with my phone, someone—I’m not even sure if it was a man or a woman—said I hadn’t paid. I told them I had, but the cashier happened to have stepped away at that moment. That person said there are many people nowadays who pretend to pay and try to leave without actually completing the payment, speaking to me with obvious contempt. I was really angry, and later the cashier came back and told that person I had indeed already paid.
… more