Gatsby Lee
I’ve visited this Chipotle location in Pinole twice so far, and both experiences have been solid. One thing that really sets this spot apart is the view — it overlooks the beautiful Pinole Valley. On a sunny day, it’s a great place to enjoy your meal while taking in the peaceful mountain scenery. Honestly, I’m not sure why nearby cities like Hercules don’t have this kind of nicely developed shopping and dining area.
My go-to order is the chicken salad bowl with guacamole on top, paired with a side of chips. It’s simple but satisfying, and the ingredients have been fresh each time. Fortunately, I haven’t experienced any of the issues mentioned in other reviews — no missing items or long waits. I hope that continues with future visits.
Another small but appreciated detail is their beverage station. I really like the fact that I can get sparkling water straight from the tap, and it’s free — a nice touch that not every location offers.
Overall, this is a well-maintained Chipotle with a scenic location and a reliably good experience. I’ll definitely be coming back.
… moreGlory Alexander
It’s 6:33pm on a Saturday. For once, no rush or line. But I was RUSHED. No one in front of us or behind us. Pretty empty.
the older middle eastern lady was pretty rude, unlike everyone else there.
She keep giving half scoops that I have to ask for extra. When I asked her to mix it, she made a nasty face at me like it’s too much to do her job. Rushed me through my order that I had to repeat myself multiple times.
Never in my life has my $14.05 burrito this small. Extremely disappointed. This is normally 2 meals.
Not sure it was because we were dressed in pride outfits and just came from an event, but I feel VERY discriminated against. After sitting in eating and watching everyone get normal size portions but us.
Not to mention the guac isn’t even mashed correctly!!! Just so disappointing!
… moreKirt Gordon Ewing
The food tasted pretty fresh & good. Portions could be more generous & servers could be more friendly. I went because my pastor invited me and paid. Suggest a visit – not crowded @ 12 noon, Thursday.
… moreChristina Adams
I’ve been to this location 3 times. None of my orders have been correct. The most recent will be our last. Ordered all for pick up.
1 bowl should have had carnitas, brown rice, black beans, pico de Gallo, corn, and cheese.
1 bowl should have had just veggies, brown rice, black beans and guacamole.
The bowl with carnitas had no cheese, no pico, and no corn.
The bowl with veggies had carnitas, pico, cheese, and no beans.
Our order was completely wrong.
… moreColleen Chen
I believe the staff doesn’t care about the quality. I tried to give this place a chance several times plus there aren’t many options for a quick serve restaurant aside from the usual Fast food places. Ordered the steak and it’s the second time I had pieces that were not chewable. There were tendon pieces left which should have been trimmed off. Rip off for the price you pay. Hardly a full serving of protein.
… moreJanay Chan
Cheap, chintziest bowl ever! Half spoon servings of everything. I am done with Pinole Chipotle. Owner/manager poured half of each spoonful back into their container before adding to my bowl. Surely not saving money in the long run by cheating customers because I’m not going back. Rip off.
… moreDamon Tighe
Always fast. Staff seems to turn over at a regular clip, it every-time I’ve been in the team is friendly and on top of getting orders done. Ample indoor and outdoor seating
… moreraja jat
Horrible service, rude and aggressive behavior by the shift manager and worker. Orders food @0715pm and found that the Food had human hairs in it (see the picture). When I went back to store @0815pm in Pinole to report it, the shift manager says that “it is not a big deal, it is very normal to have human hairs in food, I can change your food”. I was surprised with her response and refuse to exchange the food. The shift manager was very rude and become aggressive. I was surprised and requested her name. She refused to give me her name. She refunded my money after arguing with me but still refused to give me her name and any owner’s information. She forgot that the refund receipt had her name on it Julia. I went out to my car and grabbed my phone to make a video of her customer service, her behavior & her attitude towards me. Julia threatened me to call the police on me or left the store and then she and her one of the worker (see the attached picture) called police. Sooner the Police officer came out, Julia jumped in front of me and stated “I love the police” and start complaining that I as a customer filmed her. The Officer told her it is a public place and that the customer has the right to do so. Julia made more fake stories but lost her hopes to press any charges towards me. The Officer advices me to call their cooperative office to file a complaint against the behavior and food quality, which I will do for sure. I know that Chipotle chain does not care the food quality, the customer service and don’t take any customer complaint seriously cause it is not a big deal for them to serve human hair in the food. But I still wants to share the harassment by Chipotle workers and the worse customer service experience. I do have a video of the incident. I am hoping someone will look into this matter.
… moreH0st_le
Asked for a bowl with extra steak. Watched the guy give me half a scoop of steak then charged me an additional $7 for “extra” when 25% of the bowl isn’t even filled. I will not be coming to this chipotle again.
… moreTej
Bought two bowls. I felt very rushed and the rice was very undercooked when I got home ready to eat. They kept asking me what I wanted trying to rush it and ended up almost putting corn instead of sour cream which I repeated multiple times. Just disappointed because I’ve been coming to this location for a long time… the staff seemed to be having a bad day and just too it out on customers
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