Chipotle Mexican Grill

  3.6 – 356 reviews   • Fast food restaurant

Social Profile:

Chipotle Concord is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chipotle Mexican Grill 94518

Hours

Friday10:45 AM–11 PM
Saturday10:45 AM–11 PM
Sunday10:45 AM–11 PM
Monday10:45 AM–11 PM
Tuesday10:45 AM–11 PM
Wednesday10:45 AM–11 PM
Thursday10:45 AM–11 PM

Address and Contact Information

Address: 785 Oak Grove Rd, Concord, CA 94518

Phone: (925) 566-5005

Website: https://locations.chipotle.com/ca/concord/785-oak-grove-rd?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=1572

Menu Photos

Order and Reservations

Order: Order online

chipotle.com

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Reviews

Matt Cardigan
I have recently ordered in advance and gone to pick up my food. The last three times I have had issues with my order. All three times there were items completely missing – all three times when I walked up to counter no one said hello or asked me if they could help me or anything. And last night the food was cold even tho I watched them make it. It’s ridiculous when the basic functions of their job is not being done – which is to at least make sure the customer gets what the ordered and paid for !’nn
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Christine Harris
We have eaten at this location probably 5 times in the last few months as we just moved to the area. It has been shocking every time the lack of courtesy from the staff, the dirty dining area and food quality. A couple weeks ago we had food poisoning from this location and yesterday we attempted it again and were shocked my the lack of cleanliness behind the counter and around the whole store. Every table was full of food and trash and the floors were covered in food. We will avoid this location from now on.
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Michael Delehanty Real Estate
This store is a good option since it doesn’t seem as busy as some of the other Chipotles in the area. There is a huge park lot out front and after dinner, you can grab an ice cream at Baskin Robbins and they pay your cable bill at the shop next door. Total convenience.
Like most Chipotles, the only frustration is if the staff makes food for online orders instead of serving those standing right in front of them. It’s something I do not understand since the most important people are the ones in your shop, not the ones who dial food orders via an app. But since they try hard and there is always a place to sit, I highly recommend this shop if you are in the area.
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Steve Chou
Not my usual Chipotle spot since it is out of the way, but was pleasantly surprised about the generous portion as compared to the Lafayette location.

They were out of napkins but did restock forks once prompted. Food is typical Chipotle.
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Eli Kirk
Worst Chipotle bowl I’ve ever had in my life. And that’s after 16 years of going to hundreds of different locations across the US.

Surfaces were dirty and disgusting. Staff too lazy to restock basic items such as cheese & lied to my face saying they were out of it.

Rice wasn’t properly cooked and hard as a rock. You would think a place that probably cooks hundreds of pounds of rice in a week would be have their process down. Nope, it was trash & the portion size left a lot to be desired. The bowl was so terrible that I didn’t even care at the end since I threw half it out. Only reason I ate a bit was so that my $14 didn’t completely go to waste.

On top of all that the attitude and overall energy from the employees were that they hated their job, and they were blasting music so loud that the guy making my bowl could barely hear what I was saying even when I was forced to scream my order at him. Just an overall lack of quality in every aspect you can think of.

Go to any other one in the area and you’ll probably be better off.
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Mohsen Ghafari
I am big fan of Chipotle and trust me! When I am saying that I have been in different branches in bay area and this is my first time here in this Chipotle branch and I say this was the freshest chipotle burrito I have ever had! And the meat was tasty and the mild sauce was so fresh that I could taste the cilantro inside my food ( I have never tasted that before! In other chipotle’s). And for some reason, my burrito was so colorful! Because of fresh and colorful ingredients that they used!

The place is big enough for families and kids, they have giant wall sculpture that reminds me of Mayan culture. Lighting is great and it is in the middle of shopping area, especially Trader Joe’s!

The staff were friendly and overall I felt so good about this place.
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Sharez Brown
I enjoy Chipotle food, but this place is so horrible and the service is disgusting. Tonight around 8:30 or so I came here w my boyfriend and we live nearby so it’s easy and convenient when we don’t want to cook.. I don’t know why but the service has changed. There used to be young guy workers there who were atleast tolerable to deal with in customer service. But now the workers are young girls who are completely rude with nasty attitudes and don’t care about customers. I don’t know the young girls name but she is so rude and this was the second time she’s made my burrito and has given me barely to anything on the burrito. Why am I paying $12 for a tiny baby burrito?? I had to get beans on my burrito just for it to look bigger, I didn’t want beans but the burrito was so tiny I had to ask her to remake another one and add beans, she took the burrito I initial had and added the stuff inside the new burrito, but it was still small and she didn’t even offer to put more ingredients like rice or beans inside of it. Yet she tends to have given more on the tacos my boyfriend orders than my food. come on. She’s absolutely rude and it makes me want to say something but I don’t want to embarrass her in public. I refuse to come here now because I am not getting what I pay for. It’s sad to have to go to another chipotles because of this shitty customer service, this is not the first time this has happen. I’ve worked in customer service for 3 1/2 years.. so I will speak up when I see horrific customer service, this is so disappointing definitely not gonna come back here if that worker is there
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Aleesia Loyd
Ordered on the chipotle app and received less than half of a normal portion after paying $25.00.
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Victor C
Should be ashamed of portions. Eventually they will end up like Starbucks. Lady even said, sorry this is a portion size. 15 dollars for a mini burrito. Please boycot chipotle.
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Hyatt Elsamhouri
On April 1, 2025, around 9:30 PM, we visited this location. Despite having an hour and a half until closing, the staff was already cleaning up. There were three employees present, and we waited for a few minutes before one of them finally approached us.

After placing our order, my brother noticed that the sour cream looked old and watery. He politely asked for a fresh replacement, but they ignored his request and used the same sour cream. When we went to pay, the manager was at the register. My brother apologized and mentioned, “I know it’s the end of the night, but the sour cream looks old and unappetizing.” Instead of addressing the concern professionally, she responded, “You should say it in a nicer way.”

My sister then replied, “You have to be nice so we can be nice to you,” and added, “As a manager, you should be professional and not speak to customers like that.” The manager claimed she was being nice because she provided a free side of sour cream. My sister, who previously worked at Chipotle, pointed out that sour cream is already free. The manager dismissively replied, “That was six years ago—things have changed.”

At that point, she became aggressive, raising her voice in front of other customers. I calmly asked her to be more professional, reminding her that she was the manager. Instead of diffusing the situation, she raised her hand in my face to silence me and said, “You be quiet.” This was completely uncalled for. Upset by her behavior, I told my siblings to leave the food and walk out. As we left, she told us to “get out.”

When my brother returned to ask for her name, she refused to provide it and said, “I refuse to serve you. Get off my property, or I’ll call the cops.”

Following the incident, my sister contacted customer service and submitted a complaint through the website. She was assured the issue would be addressed within 24-48 hours. However, when they followed up, they simply asked what we wanted them to do. They claimed they reviewed the security footage and “didn’t see anything.”

Seriously, Chipotle? This is how you handle customer concerns? Your staff can mistreat and humiliate customers, and you do nothing? This is completely unacceptable and shameful.
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