Brigitte Sunseri
This location gets worse every month. Ordered a salad & there wasn’t enough mixed green so I was told they will just use the shredded lettuce. Chips and guac absolutely disgusting. Not worth $13 for a salad.
… moreSean O
Worst location I have ever been to. I was immediately treated like an inconvenience before even speaking a word. I ordered a double meat bowl and was given less than half a scoop of each meat and charged for double. Realizing my disappointment the worker did their best to just get me out. Will never return and urge anyone else not to as well. You will be given small portions and charged for air
… moreKevin Welsh
I’ve been going to Chipotle since 1999 and this was by far the absolute smallest burrito I’ve ever had with the ingredient request (and extra corn salsa) being very consistent. When I complained the manager took it to the back, confirmed it was what I ordered then refused to remake it. I had the guy at the counter confirm it was small and I said, “seems like they keep getting smaller” to which he retorted “yeah and they keep costing more”. I again requested that she remake it as this was beyond tiny in comparison to a normal burrito and she again refused. I was calm but stern and she got very snippy. The customer is not always right at Chipotle, I guess. Someone else chimed in that you need to order “extra”. I asked for a refund. They said I have to do it in the app. I asked for the manager’s name and was told they do not need to give that to me. General manager’s card phone number just puts you in a loop, no help. The help in the order gets you to a bot that is no help. I’ve attached a pic of the burrito with a side of salsa as reference for how tiny it is. Yeah, it’s double foil wrapped so it’s even smaller than that! This location has steadily reduced sizes such that this place it no longer on our pick up food rotation. I wish someone would resurrect Cecilia’s on LaPaz, I miss them so much!
… moreFiredemonfox
Support your local eateries and restaurants. For the amount of money I paid for this bowl I could’ve gotten a decent meal from a non-chain restaurant. Been coming to this chipotle location for years and they have been skimping on the protein month after month.
… morePeter
I love chipotles fresh tasting food and crispy chips and guacamole. My kids loved their steak kids meal with apple juice. Pretty quiet at this location as we were one of just a few customers there at about 5 pm. Service was good. Music a little loud but better than a lot of places in Orange County that don’t play music. Tables all clean and food was great at this location
… moreRandy Smith
This Chipotle is amazing. The food is fresh and delicious. The staff is kind and understanding. Best chipotle in the area by far! Visit this place if you are hungry or wanna study here!
… moreKathy Lehnus
Ordered chips with dinner and they were stale. I tried to make a quick phone call to the restaurant to let them know to make a new batch and there was no way to reach staff. I had to go to my receipt and start a chat with a robot, 15 minutes later finally got to a person. Had to enter my confirmation number FIVE times in the chat, and fill out a special form with all my personal information (email and cell). After 30 minutes of effort, they finally offered me a voucher for free chips. At that point I just wanted my money back, and they didn’t care. Bad food and non existent customer service.
… moreDee Dee
The young lady was rude and impatient at the register when my mother dropped her change. Young people need to have more patience with the elderly.
… moreSteven Teoh
One of the worse Chipotle locations! Tuesday evening at 7:45PM, a few younger staff hanging out in the kitchen chasing and laughing. Nobody is serving the customers even there a line forming. Finally, one man starts to put on his gloves slowly and starts serving food. Another man standing at the cashier. All the other staff are not helping at all. Food items are empty. Just bad. I am not coming here again. I am a loyal Chipotle customer.
… moresaeed jahani
I bought three steak bowls today.
Rice was not cooked well
Lettuce was not fresh
Steak was raw
Never back to this branch to get another bad experience.
Sorry but Someone needs to watch these guys.
… more