DM Tang
We enjoy the food when it’s fresh and when we get our order right. At meal time this location can be pretty busy. Yesterday I ordered from the app and went in to pick it up I had to wait a few minutes with a few customers in line because there was only one guy busy the online order. I appreciate the work ethic the guy has. In the mean time somebody was moving the trash can out and back in, while three workers are working at the walk-in food prep lane. I am suggesting management to use two people at the online order station to fulfill and disperse the orders during rush hours. You know you can predict the time. The food was good this time. I have had experience when they gave me way too less food or get my order wrong or miss some items in my order, maybe due to new workers pushed to work without enough training. Look, I know it’s hard to find reliable labor at the salary level you offer, but you need to do what it takes to have quality control. I want you to succeed so I can eat chipotle twice a week, happily!
… moreJoshua Walls
This Chipotle consistently delivers good food and friendly service. The vibe from the employees is among the best I’ve seen at a Chipotle. While it can see big lunch rushes, it’s just as common to stop in during quieter times. The store runs well no matter the pace. You can tell the GM really knows what she’s doing and sets a good tone for the managers and staff.
It’s a busy store. Sometimes that means things break. Also, every restaurant can get orders wrong. All you can hope for is good customer service if it ever happens to you. I’ve rarely had any issues but I can say that I have personally had great customer service every time at this location. They always make it right.
Bonus points for the iced tea—surprisingly great and super refreshing. Nice and dark and not too watered down. Great afternoon caffeine boost.
… moreMonica Cohen
I’ve been coming to this Chipotle since it opened. Only one time was the trash not overflowed onto the floor, bags and/or napkins underneath the tables and few tables cleaned off. Tonight was exceptionally disgusting. I have no car so we had to eat here before calling uber. But one woman walked around with her food looking at all the dirty tables, then walked out. Food is great. Too bad this location is poorly managed. No napkins until I began taking photos.
… moreDaniel Lugo
Cameron was really nice and kind and made our nights more fun. The food was pretty good and the service was okay, people dont seem to smile as much in chipotles and i dont know why, but Cameron was smiling and that stood out. Definitely a solid chipotle location.
… moresin n
The girl at the front doesn’t know how to make a bowl. She doesn’t understand any English what it appears like. She’s being stingy with the portions like she can’t add a couple extra pieces of meat saying the portion is for “one person” like what is she implying with that? She must be new there because she didn’t even offer the extra protein option she just said “you can’t have it it’s for one person” and then once we told her we want extra she messed up the bowl by putting salsa in it. We said sour cream not salsa! Now all that food goes to waste anyways. Please hire better people.
… moreDaniel Mozes (DaDa)
The food here was delicious just like at any Chipotle I go to normally, but I got in a little bit of a tussle with this very tall and aggressive employee behind the cash register. I visited this location today which is July 6, 2024 between 7:30 pm and 8:15 pm I was there just to get some food like I normally do when I go to any Chipotle location. Tonight was different though and that is because I had to deal with this poorly trained and rude employee. The girl behind the cash register tried charging me $1.85 plus tax for a second side of cheese. My normal order is a chicken bowl with white rice, double scoop of black beans, chicken, green salsa, sour cream, cheese, and for my son I get a side of chicken and two sides of cheese. My son loves his cheese what can I say. I was told that my order was going to be $17.25 and when I asked why the girl said “that they charge for more than one side of any fillings for the burritos or bowls.” The girl at the cash register insisted that they normally charge for a second side of cheese which would have made my order $17.25. I go to Chipotle very often in the San Fernando Valley and just happened to be at this location tonight again. So, I decided to stop here to eat knowing that my normal order cost $15.44 and I know this because I was at Chipotle in Northridge two days ago and that’s how much it cost. I told her that I never pay $1.85 + tax for a second side of cheese and at any other Chipotle they would just gave it to me with a smile on their face with no issues. I told the girl that if it was a problem to just throw it away and give me my food. I don’t know why this was a big deal for $1.85+ tax. Any other Chipotle this wouldn’t have been a problem, but for some reason at this location it was. I looked up the Yelp ratings for Chipotles in the area and I just noticed that most Chipotles usually range between a two and three stars on Yelp for different reasons. This Chipotle is no different for sure. The ambience, at this Chipotle location is just like you would expect which is average, but not great. This location on Lindero Canyon Blvd. for the most part is kept clean with the exception of a few napkins on the floor that employees forgot to pick up and the lemonades that were completely emptied and not getting refilled. The trash can situation in the dining area was weird because I saw the employee that I had an issue with taking out the trash out of the trash bins and then all of a sudden the bins disappeared and there were no trash bins to put trash in and this was around 8:15 PM maybe 8:30 PM so not even close to closing time. The bathroom at most Chipotles normally smells like sewage water backed up or the inside of a septic tank which included this location as well , and there were no paper napkins in the dispenser. In conclusion, the food was good, the customer service was horrendous, the dining room and the bathroom is not well kept. As for the Chipotle on Lindero Canyon Blvd in Westlake Village don’t try to up charge for ridiculous items with your customers just give them what they want and they will come back for more. As for me returning to this location, I’m not sure I will be returning for more. For anyone who wants good food with bad customer service this location is for you I GUESS.
… moreEvan Lotz
Went there tonight for dinner. There was no line but the worker rushed me through the line and was very chintzy. Usually have a full bowl but this is what I got today.
… moreJustin Ferrante
I was told there was no cheese and I would have to order a bowl. I did and the only things available were chicken, rice, salsa, and sour cream. I got a drink and all of the drinks were out and the soda machine was not working. It is CONSTANTLY like this, whoever runs this place needs to be outed and replaced. Needs more staff. Trash bins are always overflowing. Just genuinely unacceptable and regret spending my money here.
… moreJoe Chung
No wonder there are bad reviews from others. This is a poor service/quality location!
We recently ordered Uber Eats. They FORGOT to put meat in our steak bowl! It was a veggie bowl even though we paid for steak bowl. And to make matters worse, we ordered TWO BOWLS and they forgot and gave us only one. Incredibly disappointing experience.
Steer clear and don’t waste the headache!
… moreColby Magorien
Went to chipotle at about 10 o’clock to all the employees goofing off no fresh food and empty dishes. When asked female employee if there was fresh food she was rude and pointed at the food and said it’s fresh. I asked how fresh.. 30mins to an hour she said!! That’s gross!! No food was even being made and all the employees were just goofing off and not working. Terribly managed at this hour by totally non working and rude employees. The workers of this establishment need to be rinsed. If i were the owner I’d personally step in and do something because it’s CRAP!
… more