Chipotle La Canada Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
JO WI
It’s Chipotle so you can’t go wrong unless the meat and veggies are spoiled. You choose how you want your burrito or bowl done. The place needed some cleaning. Maybe they were short staffed but the dining area had trash and food trash and utensils from previous diners. I had to sanitize my own table with my antibacterial wipes. The customer service was actually great! The guys up front at the register and prepping the food were very friendly and helpful. Parking sucks if you happen to come when it’s busy. They say there is a courtesy valet but why valet when you can just park and go in.
… moreGabriela Villafuerte
This location is a hit or miss. Normally if I go there after around 4:30 pm, they tend to ran out of guacamole. Place is not clean 80% of the time. Today my family and I went around 3:30 pm. There was only a cook, another person working the online orders in the back and 1 person upfront. There were 3 people in front of us. The worker had a big mess in the area where the food is prepared, he went to the back to get corn and I think lettuce. He then took an order from a customer, made their order. Then he started cleaning the counter where the food is prepared with a dirty towel. He tells the customer in front of us, to wait and he’ll be right with him. By that time there were about 5-6 more customers behind us. We waited easily 15 minutes and he still hadn’t help the customer in front of us. He was just walking back and forth pretending he was cleaning with the dirty towel something. By that time we walked out and the customer in front of us is still waiting to be helped. Workers there pretty much do whatever they want, you never see if there’s someone in charge.
… moreJay D Walters
This photo is just a glimpse of how terrible our experience was at the La Cañada Chipotle. Every time we leave this location, we say we’re never coming back and our recent experience just confirmed why.
Yes, the line was excessive, but that’s something you can tolerate if the food and service are worth it. Unfortunately, that’s not the case here. When you finally reach the front, you’re met with rushed and visibly irritated staff. There’s no greeting, no patience, just pressure to order quickly. And when you try to adjust your meal after being told they’re out of several advertised items, the staff gets even more annoyed.
To make matters worse, the serving station was a mess with overflowing containers, spilled toppings everywhere, and remnants of dried, crusty meats that had clearly been sitting out since earlier in the day. It was unappetizing and unsanitary.
This location consistently fails to meet even basic expectations, and it’s incredibly disappointing. They need to take notes from LC Panda Express who clearly cares about their customers
… moreCubs Fan
it’s so-so. whenever i order from the mobile app,(yes i know it’s usually like this but still) my order has been messed up countless amounts of times. but on the good side, this chipotle could either deliver the most delicious food you’ve ever tasted from chipotle, or it could be just meh. the good side about this chipotle is that it’s food is consistent, but on the other hand, service is not. like how do you add like to my rice without even me asking for it?
… moreAnthony Chark
I’m extremely disappointed with the Chipotle in La Cañada. This location is poorly maintained and has clearly lost its way. The workers are consistently sloppy, and tables are left dirty with trash scattered everywhere. The trash cans are always overflowing and emit a foul odor. The floors are sticky with spilled soda, making for an unpleasant dining experience. To make matters worse, the urinal has been out of order for the past 10 months, and there are never any napkins available in the bathroom. Even the Chipotle sign out front doesn’t light up properly. It’s clear that management isn’t taking care of this place, and I won’t be returning.
… moreChris Monroe
One of the busiest Chipotle’s in SoCal, but for good reason. They are friendly, efficient, and accommodating. Plenty of seating, inside and out even when busy. Also, plenty of on-site parking (easy).
… moreRaffi Chouchanian
I placed an order online tonight 5/8/24 at 8:30 pm one bowl and one burrito. The bowl was half full, I even tipped for the order and your employees put half a scoop for everything. If you’re advertising full scoops and a full bowl online in pictures your customers should be receiving this same experience. I will be speaking with corporate tomorrow along with providing them with the date and time of this experience. I want my money back this is not okay. We ended up sharing my food because it wasn’t enough. This is ridiculous service and not the first time this has happened. I didn’t complain last time but best believe I will this time. I will no longer be visiting this location.
… moreAngel Ravelo
This is one of the DIRTIEST chipotles I’ve been to! The like is horribly dirty, there is barely any selections. The dishes are stacked high but there is no food…the lobby is filthy! The steak was over cooked the onions were huge!!! The drink station was depleted! The sprite tasted like soda water as well as the coke! I spent 21 dollars and this place is so nasty I don’t even know if I trust how clean the food is ! This place should be inspected by the health department!
… moreTim Kang
Usually great if you go in person. Order online and you’ll get half portion or get a really healthy serving. Not really worth the coin flip. Either go in person or not at all.
… moreSteve Jones
Standing at line at this location specifically, not for the first time. 1 employee working (hard) assembling food, 12 people in line, 6 other employees standing next to the register having a conversation. It’s not a lack of staff, it’s a lack of staff serving customers. Here’s my question – if the 12 people standing in line (at 8pm) can recognize more than one person is needed, why do we think the 6 others, standing 6 feet away, cant see this?
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