Yvonne Williams
Difficult to eat & enjoy when the rice is hard & not thoroughly cooked. Also had a whole bay leaf. These are supposed to be removed from food when done cooking. Not served.
This will be my last time ordering
… moreGuadalupe Duarte Aguirre
I went today 01/24/2026 for a pick up order and they forgot to add the meat in the plate they only added the veggies , rice and the beans but forgot about the chicken. I was at my lunch break and I could go and talk to the associates.
… moreMs MB
My very first AND last time eating there! I have NEVER had food poisoning in all of my (Almost 65 yrs) of life!!! Should have been called CHICKEN PASS ME BY!!! NOT CHICKEN AL PASTOR!!! I have been throwing up for two days AND IT IS THE ONLY THING I ATE!!! So can’t blame it on nothing else!!!!
… moreAlicya Evans
They had me wating for over an hour after I orderded and then preceded to give me the wrong order and then after I told them and they “fixed” it the gave me the smallest portions ever and then forgot my chips all for $16 DONT EVER COME HERE!!!!
… moreAlicia Blasingame
They don’t listen to customer issues. Honestly, I wasn’t about to argue with a teenager making minimum wage, but I left super frustrated. I ordered a side of chicken. Employee put a “serving” of chicken in a 4 fluid ounce container and tried to tell me it was one of their 4 ounce servings of chicken. When I tried to explain that 4 fluid ounces was not the same as 4 weighted ounces, she filled another and charged me for two. When I got home and weighed them, they were just under 3oz. No big deal, right? But 2 servings is about as much as a bowl. I left feeling so ripped off. Learn basic math people.
… moreBrianna Marie
My friend and I went to Chipotle on Friday night, 01/23/2026 at 8:50pm to be exact. While ordering, we were told by a young lady working the bowl area for walk-ins that there was no lettuce left for the night. My friend pointed out that there was lettuce being used for online orders and asked if she could have some. The employee replied, “That’s only for people who already paid”. Mind you, we were paying customers as well, so that comment didn’t make sense. About five minutes later, we saw her pull out lettuce and continue serving it to walk ins. Overall, the interaction felt rude and the customer service was disappointing. To top it off, my friend went to ask for more lettuce and the same young lady shoved it in a a small cup for salsa and just slid it to my friend. Even though she was rude, my friend validated her and told her to not be so rude. Please train employees to have common respect.
… moreCynthia Montes
Waited in line just to be told they were out of chicken and would be 20 minutes. I said fine they said I had to go through line again in 20 minutes. I said I would rather pay for it and wait. Kid said you need to go through line again. Mind you it was lunch time and had to park far to get to restaurant due to lack of parking. I left
… moreGage Spencer
Maybe the driest chipotle I’ve ever had can’t lie. Not a great location. Rice wasn’t cooked well and the meat was pretty lacking, and they skimped on the meat, but that’s just typical chipotle
… moreMaya Miri
It has been multiple bad experience with this locations. The management is awful. I never had any problem with any other location but the Las Cruces. They overcharge, mislead the prices and rude to respond to your concern. I love Chipotle so I keep going back every few months and leave telling myself never again. The other day my salad came to more than $15. Apparently the meat I chose was different price which wasn’t on their menu. I said they should let the customer know when ordering. They had a sign in front of where you talk to the employee of what you want exactly where you are distracted to see a any sign if it is not covered by the person ordering in front of you. When I asked for the manager, she (kania) said she is the manager. I said I am willing to pay the highest price on the menu for my salad since this was not advertised clearly. She said to pay the full amount or go to the end of the line after 32 people and order one from the menu. After 15 minutes of standing there I was willing to take my business somewhere else. The difference was maybe three dollars but the lack of compassion and running a business correctly was priceless.
… moreJeffrey E. Hanson
The food was fresh, excellent a attitude with all staff in line. Much better than a year ago. Night and day. They cleaned house and it is very evident. Highly recommend and it’s back to the way Chipotle should be!
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