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Chipotle 303 & Waddell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
Address and Contact Information
Address: 16810 W Waddell Rd, Surprise, AZ 85388
Phone: (623) 265-6570
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Surprise, AZ
Chipotle Mexican Grill. 16810 W Waddell Rd Surprise, AZ 85388. Near 303 & Waddell.
Chipotle Mexican Grill Locations in Surprise | Burritos, Fast Casual …
16810 W Waddell Rd. All Chipotle Locations/; Arizona/; Surprise. Contact Support · Careers · Chipotle Goods · Gift Cards · Fundraising · Rewards · Our Values …
Chipotle Mexican Grill in Surprise, AZ
Chipotle Mexican Grill. 13610 North Litchfield Road Surprise, AZ 85379.
Last Updates
Reviews
Nathan “Nate” B.
I have ordered multiple times from this location and have had issues. The shift lead working tonight looked visibly annoyed when I asked her to talk for a moment.
I expressed out of the last 5 times ordering for the drive thru lane 3 of the times there have been missing items. She proceeds to tell me to check the bag if I have been having problems. It comes sealed and the person handing me the bag says all the items are in there. If I pay you for a service, and you are getting it wrong 70 percent of the time is not my problem. For one burrito and a small side of chips and queso was $23.
The expectation is that all the items will be there.
She also said they have a system to make sure everything is correct and in the bag, which tells me that it is not being upheld or followed through with. Returning customers is what keeps a business going but if you treat your customers like trash they won’t return. I’d like for the GM to hold your people accountable so our time and money isn’t wasted. Thanks
… moreI expressed out of the last 5 times ordering for the drive thru lane 3 of the times there have been missing items. She proceeds to tell me to check the bag if I have been having problems. It comes sealed and the person handing me the bag says all the items are in there. If I pay you for a service, and you are getting it wrong 70 percent of the time is not my problem. For one burrito and a small side of chips and queso was $23.
The expectation is that all the items will be there.
She also said they have a system to make sure everything is correct and in the bag, which tells me that it is not being upheld or followed through with. Returning customers is what keeps a business going but if you treat your customers like trash they won’t return. I’d like for the GM to hold your people accountable so our time and money isn’t wasted. Thanks
Brandon Pickett
I was a little disappointed with the amount of steak I received but everything else was fantastic. The guacamole was very fresh. The service was excellent and pretty fast. The atmosphere was welcoming too. A *** is what chipotle should receive. I’ve consistently been pleased with the flavors and freshness of the food, but it is not above average or anything I will drive out of the way to go to.
… moreJon Messenger
Went last night. Not sure what happened to this place. Must be the management based on how most service was acting. Overall the experience was VERY poor.
First thing, and most important – I saw the grill scraper that they use to grill the meats on, was LYING ON THE FLOOR, it was there for a while too, and the cook guy just picked it up and placed it back on the rack like he was just going to get back to using it in a minute. You can probably see it on video from yesterday (2/10 at around 6:30 pm). Who would think to do something like that?!? I was just glad that the meat I got was before that incident, and then when I got home I thought about it more and wondered if this is just the way this cook operates and got that myself. Very bad very bad.
Next thing was absolutely no greeting at all. I even just said ‘Hi how’s it going?’ and the tortilla guy looked away as if to search for something interesting and couldn’t find anything, and then looked back at me and said ‘What’d you want?’ in an annoyed tone.
Then the guy that puts the addons and rolls the burrito had the tortilla rip so he asked the rude tortilla guy for another tortilla, but the tortilla guy was busy eating the steak that was just cooked out of a small bowl, so he had to go over to heat up a tortilla himself.
Just crazy…coming from management, there is absolutely no way I would allow this. What is going on there?!?
**Update**
Owner of this Chipotle asked to send anything to Chipotle customer support. Here was their response:
‘Thank you for reaching out to Chipotle Customer Care. We’re always looking to make things right. I’m sorry about the recent experience with your visit. We take food safety and hygiene extremely seriously, and I understand how upsetting it must be to witness practices that fall short of our standards. Let me know if you need further assistance. Have a burrito-ful day!
Sincerely,
Rocky
Customer Care Coordinator
Chipotle Mexican Grill’
Why would you have someone go over to that customer support to send a response? It looks like an Ai generated general response.
You can see the downfall of this business in real time…this doesn’t have to do with Chipotle as a ‘whole’…these are simple things you have to and can remedy in your specific location.
… moreFirst thing, and most important – I saw the grill scraper that they use to grill the meats on, was LYING ON THE FLOOR, it was there for a while too, and the cook guy just picked it up and placed it back on the rack like he was just going to get back to using it in a minute. You can probably see it on video from yesterday (2/10 at around 6:30 pm). Who would think to do something like that?!? I was just glad that the meat I got was before that incident, and then when I got home I thought about it more and wondered if this is just the way this cook operates and got that myself. Very bad very bad.
Next thing was absolutely no greeting at all. I even just said ‘Hi how’s it going?’ and the tortilla guy looked away as if to search for something interesting and couldn’t find anything, and then looked back at me and said ‘What’d you want?’ in an annoyed tone.
Then the guy that puts the addons and rolls the burrito had the tortilla rip so he asked the rude tortilla guy for another tortilla, but the tortilla guy was busy eating the steak that was just cooked out of a small bowl, so he had to go over to heat up a tortilla himself.
Just crazy…coming from management, there is absolutely no way I would allow this. What is going on there?!?
**Update**
Owner of this Chipotle asked to send anything to Chipotle customer support. Here was their response:
‘Thank you for reaching out to Chipotle Customer Care. We’re always looking to make things right. I’m sorry about the recent experience with your visit. We take food safety and hygiene extremely seriously, and I understand how upsetting it must be to witness practices that fall short of our standards. Let me know if you need further assistance. Have a burrito-ful day!
Sincerely,
Rocky
Customer Care Coordinator
Chipotle Mexican Grill’
Why would you have someone go over to that customer support to send a response? It looks like an Ai generated general response.
You can see the downfall of this business in real time…this doesn’t have to do with Chipotle as a ‘whole’…these are simple things you have to and can remedy in your specific location.
Jarrett Fedison
guacamole taste absolutely rotten. it’s more brown in person than the picture shows. completely ruined my night and makes me want a refund because i can’t even eat this bowl. the guac is everywhere and taste like mud!
… moreJ Mancuso
This was my first time at Chipotle – got suckered by their advertising. I saw their carne asada and it looked delicious. Unfortunately the real thing was nothing like the images…..it was horrible.This is how much I didn’t finish. Just bad…
… moreRobyn Aragon
Worst service yet. Our bowls barely had any rice or lettuce and the rest was pretty skimpy too. My family is Vegan and there was meat in my daughters food. Night crew…wasn’t anywhere near closing time so you should have made these meals with more care. Ridiculous. Day crew is better at portions and not sloppy about it. Girl at pick up said I only ordered 2 drinks and CLEARLY my receipt showed 3 but she said its ok I’ll just give it to you….like she was doing me a favor?? I paid for it! Smh
… moreBev Wright
Not much brisket in my bowl for the $13 plus charge for it. Hunk of cheese in it that was unappetizing. The whole bowl tasted like the cheese was old or had sat opened in the refrigerator as it had that old “picked up flavors” from other food! The positive was the staff working were polite and efficient.
… moreBrooke Bauer
Ordered through the app for delivery. Didn’t include my drink, gave me the wrong salsa. Then when trying to do the chat, Meliza Mae and Litz P joined but never said anything even after I messaged a few times. Chat is trash. Workers at this location can’t read simple orders. Just stealing people’s money.
… morePaige Beck
I ordered tacos and a burrito bowl at this location and picked up in the chipotle lane. It was upsetting to say the least. The burrito bowl had hardly any food in it (including the wrong protein choice) I weighed it because I was curious, it came in at 9oz while the tacos I had ordered weighed 9.5 oz. On top of all this, the sauces I had ordered on the side were not sealed properly and spilled all over the inside of the bag. I’ve attached photos for reference. This is probably the worst experience I’ve had here, I’m highly disappointed. I go to chipotle frequently and I know it was a busy time but the quality shouldn’t change just because you get busy.
… moreEmliy Herring
I had such a great experience at this Chipotle! Melissa was incredibly kind and welcoming — she really made my visit stand out. It was probably the best experience I’ve had at this location. The service was fast, the food was fresh, and the staff made me feel valued as a customer. I’ll definitely be coming back!
… more