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Chipotle Thornton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Thornton, CO
Nearby Stores · Chipotle Mexican Grill. 815 Thornton Pkwy, Thornton, CO, 80229. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 14452 Orchard Pkwy, Westminster …
Chipotle Mexican Grill in Thornton, CO
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy … Chipotle Delivery. 951 E 120th Ave Thornton, CO 80233. place icon. Get …
Chipotle Mexican Grill Locations in Thornton | Burritos, Fast Casual …
815 Thornton Pkwy. Chipotle Thornton. Open – Closes at 11:00 PM. 951 E 120th Ave. All Chipotle Locations/; Colorado/; Thornton. Contact Support · Careers …
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Reviews
Walt White
Worst chipotle operations I’ve ever witnessed in my life
The manager of the store and the regional manager above that person should both be fired immediately
This is the 10th time I’ve come into that location that they haven’t had drink holders to carry drinks out. How is one person supposed to carry out four drinks
The location is completely understaffed. Two people working the line with a line of customers out the door.
Manager in the back standing around doing nothing
Half the fountain drinks are out. Diet Coke mistakenly on the regular coke gum on the self serve station. Multiple food items with a 10 to 30 minute wait.
… moreThe manager of the store and the regional manager above that person should both be fired immediately
This is the 10th time I’ve come into that location that they haven’t had drink holders to carry drinks out. How is one person supposed to carry out four drinks
The location is completely understaffed. Two people working the line with a line of customers out the door.
Manager in the back standing around doing nothing
Half the fountain drinks are out. Diet Coke mistakenly on the regular coke gum on the self serve station. Multiple food items with a 10 to 30 minute wait.
Michelle Howard
I always feel rushed, and they pass you to the next person before you’re done explaining what you want. I always feel like my presence is bothering them. Don’t like to leave a bad review, but if you choose to work in the food industry it’s your responsibility to at least be kind and try please your customers. Say hi, smile, don’t be rude, It’s really not that hard. A lot of people I know feel the same way about this location. Hard pass from now on.
… moreLenn
I came in Monday March 2nd and there were three people working. There was an older female, younger female, and one gentleman they were SO FAST and friendly. I’m kind of specific how I like things and they listened to all my annoying instructions. I see all the negative reviews but if you want great service I would recommend going more toward the night. 🙂
… moreHeather Kay
Went in at 615pm to place a takeout order. They’re out of chicken. Asked for black beans and got black beans with equal amount of bean juice. As I’m continuing down the line the employee is slopping it on while repeating “what else? What else? What else?”
The employees all seem miserable.
Decided to splurge on chips, queso and a soda. Get in the car and take a sip of my Sprite and it’s just soda water with no flavor. Get home 5 minutes later and queso and both burritos are COLD.
Trust the reviews and pick a different location or Qdoba. Hell, a gas station burrito would even beat this mess.
… moreThe employees all seem miserable.
Decided to splurge on chips, queso and a soda. Get in the car and take a sip of my Sprite and it’s just soda water with no flavor. Get home 5 minutes later and queso and both burritos are COLD.
Trust the reviews and pick a different location or Qdoba. Hell, a gas station burrito would even beat this mess.
Valerie M
The staff here is amazing. So sweet, so kind, so helpful, such kind smiles. I love that part! The lemonades are so good and I enjoyed mine thoroughly. I don’t know why it when they switched, but the shredded chicken is not very good. You go to Chipotle for the grilled meat, not watery shredded chicken. That felt like a waste of money (I had tacos, so it was only chicken, no rice or beans). Also it was a cold day and I was freezing in the restaurant. The metal tables are not warm either. The staff make it worth it, but I can’t recommend the shredded chicken or eating in the restaurant in the winter.
… moreCelina Hinkel
Quick explanation: employee got frustrated with my order, laughed at me, walked away from the station and refused to serve me.
Whole story —
Very frustrating and unprofessional experience.
There were three employees working the line, and fourth at the register: a boy at the tortilla press, a female employee about whom I am writing this review (Salma, I think?) and another woman.
I ordered two separate items (a burrito for someone else and a bowl for myself). The male employee started the burrito with no issue. The female employee (Salma) stepped in to help, and assumed my bowl was vegetarian and moved to skip the meat. When I said no, it was not a veggie bowl, she grabbed chicken without waiting for my response. I had intended to order steak but she had already grabbed the chicken. I didn’t want to annoy her by correcting her twice, and I like chicken too, so I said, “sure.”
She then skipped ingredients, including queso and fajita vegetables, and moved down to the cold line without asking. When I asked her to go back and add queso and fajitas to the burrito, she got annoyed. At that point, I asked if we could finish my first item, since the burrito was for someone else and I didn’t want to get confused. It wasn’t busy — no one else was in line — but she laughed to herself and rolled her eyes.
She continued rushing the order and kept asking “Is that all?” after every topping, even after I asked her to hold on because I wasn’t finished yet. She did this three times, an even moved to wrap up the burrito before I was finished.
After the third time, i was very frustrated so I said (calmly): “The person I’m ordering for has more things they’d like — I’ll let you know when I’m done with the toppings.” At that point, she threw her hands up, walked away from the line, laughed, and mocked me instead of finishing the order. She refused to return to her station even after the other female employee asked her three times to return. That employee tried to finish my order while the original employee continued laughing, shaking her head, and avoiding eye contact.
I felt like she treated my order as if it were unnecessarily difficult and then got annoyed every time I corrected her assumptions. Her behavior felt deliberate, dismissive, unprofessional, and uncalled for. I ultimately chose to leave rather than escalate the situation. I didn’t want to say something unkind.
I didn’t feel like giving my money there, so I drove 20 blocks north to a different Chipotle to place the same order.
Important to note: the boy at the tortilla press and the woman who tried to intervene were professional and kind. The line was clean and the food looked fresh.
… moreWhole story —
Very frustrating and unprofessional experience.
There were three employees working the line, and fourth at the register: a boy at the tortilla press, a female employee about whom I am writing this review (Salma, I think?) and another woman.
I ordered two separate items (a burrito for someone else and a bowl for myself). The male employee started the burrito with no issue. The female employee (Salma) stepped in to help, and assumed my bowl was vegetarian and moved to skip the meat. When I said no, it was not a veggie bowl, she grabbed chicken without waiting for my response. I had intended to order steak but she had already grabbed the chicken. I didn’t want to annoy her by correcting her twice, and I like chicken too, so I said, “sure.”
She then skipped ingredients, including queso and fajita vegetables, and moved down to the cold line without asking. When I asked her to go back and add queso and fajitas to the burrito, she got annoyed. At that point, I asked if we could finish my first item, since the burrito was for someone else and I didn’t want to get confused. It wasn’t busy — no one else was in line — but she laughed to herself and rolled her eyes.
She continued rushing the order and kept asking “Is that all?” after every topping, even after I asked her to hold on because I wasn’t finished yet. She did this three times, an even moved to wrap up the burrito before I was finished.
After the third time, i was very frustrated so I said (calmly): “The person I’m ordering for has more things they’d like — I’ll let you know when I’m done with the toppings.” At that point, she threw her hands up, walked away from the line, laughed, and mocked me instead of finishing the order. She refused to return to her station even after the other female employee asked her three times to return. That employee tried to finish my order while the original employee continued laughing, shaking her head, and avoiding eye contact.
I felt like she treated my order as if it were unnecessarily difficult and then got annoyed every time I corrected her assumptions. Her behavior felt deliberate, dismissive, unprofessional, and uncalled for. I ultimately chose to leave rather than escalate the situation. I didn’t want to say something unkind.
I didn’t feel like giving my money there, so I drove 20 blocks north to a different Chipotle to place the same order.
Important to note: the boy at the tortilla press and the woman who tried to intervene were professional and kind. The line was clean and the food looked fresh.
Agustin Hernandez
DO NOT EAT HERE. If I could give negative ten star I would. Entire staff was out of control. Zero organization. Staff is extremely mad. Where is the manager or owner ??? Never coming back here again. It never changes. I’m all about second chances. But this place is something else. DO NOT EAT HERE. P.S. they barely had chicken ready.
… moreDavid M.
This is the grossest Chipotle with the worst customer service. Their bathrooms make a rural gas station look and smell nice. Food and garbage all over the dining area, and staff that will not make your food the way you order it.
Light sour cream? Have 2 cups of it drenched all over your food. Light pico on your bowl? Here’s a cup of water with that full scoop of tomatoes. Peppers on your food? Here’s oil drenched vegetables that have been sitting around for who knows how long.
I used to get take out here every now and then, but now that I’ve dined inside and saw more of the place, I can confidently say I will never come back.
… moreLight sour cream? Have 2 cups of it drenched all over your food. Light pico on your bowl? Here’s a cup of water with that full scoop of tomatoes. Peppers on your food? Here’s oil drenched vegetables that have been sitting around for who knows how long.
I used to get take out here every now and then, but now that I’ve dined inside and saw more of the place, I can confidently say I will never come back.
Kalsoom Khan
I wish there was zero star option available. The female staff member who was making my order was very rude and was not giving me the right portion and when I asked her she gave me an angry look. Will not be returning to this location. When I spoke with the manager the same staff lady started talking loud in Spanish. I will never go where you are disrespecting your customers for no reason.
… moreShawn Martin
2nd time in a row they have messed up my daughter’s meal. 1st was missing rice. But now you forget the chicken? I always went to the one on 120th because it was always the best in the area but its not a close drive. I still can’t fathom forgetting chicken when it is the first ingredient in her kids meal.
… more