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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Chipotle Highlands Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 9579 S University Blvd, Highlands Ranch, CO 80126
Phone: (720) 961-7866
Order and Reservations
Order: Order online
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Reviews
Trey Ahern
Avoid this Chipotle location due to a toxic work environment driven by poor management. Far from the core Chipotle value of “Treating People Right”.
As a nearby resident, I have generally steered clear of this restaurant based on a rude staff. Hoping for improvement, I visited recently and witnessed firsthand why the staff often appears disengaged and curt: the management fosters a highly stressful and unprofessional atmosphere.
During my order (a straightforward burrito and bowl), I observed a young team member being repeatedly reprimanded and verbally berated by the manager on duty over minor issues—such as a slightly delayed meat refill notification, adding a few extra pieces of chicken to my daughter’s burrito to enhance satisfaction, and perceived slowness in pace.
These criticisms were delivered loudly and publicly, with additional snide remarks from other staff members, all clearly audible to customers in line and those dining in the restaurant. Corrections that should never be pointed out publicly.
The manager in question—a woman with prominent facial and body tattoos, died black hair, and exaggerated eyelash enhancements—conducted herself in a manner that undermined team morale and projected unprofessionalism to everyone present. She even took a long break to vape in front of the restaurant and talk on the phone. This style of leadership appears to be the primary driver of the burnout and rudeness frequently reported here.
To the dedicated frontline staff: I sympathize with the challenging conditions you face under such supervision.
Prospective customers seeking a pleasant dining experience or potential employees looking for a supportive workplace would be well-advised to choose a different location.
The food may be standard Chipotle fare, but the environment created by management makes it unworthy of repeat visits or employment consideration.
… moreAs a nearby resident, I have generally steered clear of this restaurant based on a rude staff. Hoping for improvement, I visited recently and witnessed firsthand why the staff often appears disengaged and curt: the management fosters a highly stressful and unprofessional atmosphere.
During my order (a straightforward burrito and bowl), I observed a young team member being repeatedly reprimanded and verbally berated by the manager on duty over minor issues—such as a slightly delayed meat refill notification, adding a few extra pieces of chicken to my daughter’s burrito to enhance satisfaction, and perceived slowness in pace.
These criticisms were delivered loudly and publicly, with additional snide remarks from other staff members, all clearly audible to customers in line and those dining in the restaurant. Corrections that should never be pointed out publicly.
The manager in question—a woman with prominent facial and body tattoos, died black hair, and exaggerated eyelash enhancements—conducted herself in a manner that undermined team morale and projected unprofessionalism to everyone present. She even took a long break to vape in front of the restaurant and talk on the phone. This style of leadership appears to be the primary driver of the burnout and rudeness frequently reported here.
To the dedicated frontline staff: I sympathize with the challenging conditions you face under such supervision.
Prospective customers seeking a pleasant dining experience or potential employees looking for a supportive workplace would be well-advised to choose a different location.
The food may be standard Chipotle fare, but the environment created by management makes it unworthy of repeat visits or employment consideration.
T Avila
This is the worst chipotle I’ve ever been to in my life. Not even exaggerating. The juice has a bunch of slimy floaters . The soda machine shoots just water no syrup , the rice and beans are disgustingly mushy, and the meat is always dry . I tried to give this location a chance , THREE times hoping the next time would be better but it disappointed every single time. I do NOT recommend coming to this location especially when a steak burrito and medium drink cost $19
… moreJJ
I usually order takeout from this location, but the experience has become consistently frustrating. While I try to be patient with the younger staff, there are a few major issues that need to be addressed by management:
• Portion Inconsistency: There is a glaring difference between dining in and taking out. When I order to-go, I consistently receive about 2/3 the amount of meat compared to what I get when I’m standing right in front of the counter. Even when ordering two identical bowls at the same time, the ratios of toppings and proteins are completely different between them. There is zero consistency.
• Unprofessional Atmosphere: I understand that many of the employees are teenagers, but the lack of training is obvious. On multiple occasions, I’ve had to wait while staff members were playing around or even fighting with each other in front of customers. It makes me wonder if there is actually a manager on duty to supervise the line.
• Food Quality: The food itself is standard—nothing special—but the lack of care in how the bowls are assembled makes the meal less enjoyable.
Bottom Line: If you’re looking for a reliable, well-proportioned meal, you might want to look elsewhere until this location gets a handle on staff professionalism and portion control
… more• Portion Inconsistency: There is a glaring difference between dining in and taking out. When I order to-go, I consistently receive about 2/3 the amount of meat compared to what I get when I’m standing right in front of the counter. Even when ordering two identical bowls at the same time, the ratios of toppings and proteins are completely different between them. There is zero consistency.
• Unprofessional Atmosphere: I understand that many of the employees are teenagers, but the lack of training is obvious. On multiple occasions, I’ve had to wait while staff members were playing around or even fighting with each other in front of customers. It makes me wonder if there is actually a manager on duty to supervise the line.
• Food Quality: The food itself is standard—nothing special—but the lack of care in how the bowls are assembled makes the meal less enjoyable.
Bottom Line: If you’re looking for a reliable, well-proportioned meal, you might want to look elsewhere until this location gets a handle on staff professionalism and portion control
Skyler Patrick
There was a glitch on my order and it had me saying it was here but the directions were pointing to my last chipotle, many miles away. The young gentleman I “calmly” discussed this to and his manager took care of the problem and I got my order at this location’s expense. I was having a bad day and this seemed to add to that until it didn’t. Thank you so much!
… moreVCC
I placed an order through the app and when I received the food It looks absolutely horrible like somebody just threw stuff in the bowls and didn’t pay attention to what was supposed to be in the bowls because each bowl didn’t get all the ingredients that was asked for. The food was cold. The lettuce on one of the bowls was brown. The side of queso looks disgusting. And I also ordered two sides of chips with the corn salsa and it looks like someone put a Handful a small handful of chips in each bag and only a very small amount of corn salsa in each cup. I definitely will not be ordering from here again, So the next time I am in the mood for this I will order from Qdoba.
… moreAimee Barton
Honestly, this Chipotle is a wild card. I come here very often and get the same exact meal everytime. (A kids quesadilla w/ steak with white rice, black beans, and queso.) I would always pay a different amount when paying even if it was always a 2 dollar difference or a 50c difference. I always come during lunch rush which I know is always busy, but everytime i open my quesadilla, i don’t know what I will get. Sometimes, my meal is great! my cheese is completely melted but other times i open my quesadilla and the cheese isnt even warm and unmelted. Yes, I admit it, i’m extremely broke only enough to get a kids meal, but they always skimp me out on the queso, if im paying extra for it, I feel i should get more than 1/4 of the way full on the little compartment on the quesadilla holder. This chipotle is fine, but there are definitely better ones in the area.
… moreDavid
It is amazing to me how so many people give feedback about the absolutely terrible food delivery service of Chipotle and yet they continue to do nothing about it or properly train their staff. Paying $50 for 2 bowls that equal half a full bowl is absurd. Terrible store.
… moreJoshua Hays
I haven’t been to Chipotle since 2019- it was just awful. I’ve been going to QDOBA quite often ever since and I love it. Decided to give Chipotle another shot today- I don’t know how people pay for this stuff, it’s completely bland. QDOBA has way more options and way more flavor. I will say Chipotle definitely hooks you up on guac if you double it, but you pay for it! $18.22 for a burrito bowl (I did get double meat too)! I will say Chipotle did seem very clean and I liked the communal layout. But, QDOBA all the way.
… moreDanny Solis
A couple of years ago these place was barely decent. Now the food quality has gone down and doesn’t taste very good anymore. The employees usually give you portions not worth the price and almost always get the order wrong when it’s a pick up order. I sadly can’t say I would go here anymore and would advise others go here only if you want overpriced crappy food and crappy service.
… moreVal
I placed an order through the app and just receive my food. The food looks disgusting . The portions are extremely small And looks like the food was just thrown in there. I did not receive everything that I added to each bowl, even though it says what should be in the bowls on the sticker on the lid. The queso looks disgusting, and the food was cold. The letter on one of the bowls is brown. I also ordered two sides of the chips with corn salsa, and it looks like a handful of chips were thrown into the bags and barely any corn salsa are in the cups.
… more