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Chipotle West Towne El Paso is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 6450 N Desert Blvd, El Paso, TX 79912
Phone: (915) 875-8271
Order and Reservations
Order: Order online
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Last Updates
Reviews
Juan Carranza
Very bad experience at this Chipotle Mexican Grill.
I visited on January 5, 2026 around 8:20 pm (order #503). From the start, the employee who served me had a very rude attitude. I was standing there waiting and he didn’t even acknowledge me or ask me to wait.
When serving the food, he was throwing it onto the plate, and on top of that, he was coughing while serving, which is completely unacceptable from a hygiene standpoint.
I asked for lettuce, was told they didn’t have any, but at the cashier I could clearly see that they did have lettuce, and I was told it was only for take-out orders, which makes no sense.
I also paid extra for guacamole, and as shown in the photo, it was already oxidized/dark, clearly not fresh.
To make things worse, when I paid in cash, they gave me my change entirely in nickels, which felt intentional and disrespectful.
Terrible customer service, poor hygiene, and low food quality. I will not be returning and do not recommend this location.
… moreI visited on January 5, 2026 around 8:20 pm (order #503). From the start, the employee who served me had a very rude attitude. I was standing there waiting and he didn’t even acknowledge me or ask me to wait.
When serving the food, he was throwing it onto the plate, and on top of that, he was coughing while serving, which is completely unacceptable from a hygiene standpoint.
I asked for lettuce, was told they didn’t have any, but at the cashier I could clearly see that they did have lettuce, and I was told it was only for take-out orders, which makes no sense.
I also paid extra for guacamole, and as shown in the photo, it was already oxidized/dark, clearly not fresh.
To make things worse, when I paid in cash, they gave me my change entirely in nickels, which felt intentional and disrespectful.
Terrible customer service, poor hygiene, and low food quality. I will not be returning and do not recommend this location.
Hil Val
We come often to this location. Over time it has gotten more expensive, but we have kept on coming. They have gotten more stingy with the portions, but we kept on coming. We have had to remind them to wash their hands before handling out food, but we kept on coming. Well, today we came again. We were told they had no red salsa. But they did, on the section where they prepare delivery orders. We pointed this out and a girl with glasses told us that that salsa was only for delivery orders not us. Seriously? Rude. What a way to lose customers. We not coming back. I wish the owner provided better training for the staff at this location.
If you like to be mistreated and have your business taken for granted, this is the place for you.
… moreIf you like to be mistreated and have your business taken for granted, this is the place for you.
Saul Moreno
Poor customer service. Both employees were rude, and the portions were noticeably smaller than usual. When I mentioned that the steak portion was short, the employee got visibly upset and only added a tiny bit more—with a very rude attitude. The whole interaction felt uncomfortable and unprofessional. I will not be coming back to this location. They really need to get their act together.
… moreIrene Mikelson
I brought my significant other to try Chipotle for the first time and an elderly lady was in front ordering. She changed her mind on what she wanted and the worker was so upset she didn’t even want to look at her and kept shaking her head even after the elderly lady apologized 3 times. She slammed the whole bowl into the trash and had another worker take over her order. Pretty sad to see the disrespect and lack of patience for elderly customers and she spent the rest of the time working in a corner on her own which was better for the rest of the customers who came in. Do better Chipotle worker!
… moreElizabeth Williams
The beans were not cooked through properly they were still hard. I came here a year back and they were really good but today was not cutting it at all I was very disappointed. I most likely im going to try a different location. The burrito was significantly smaller and the portions for every topping are smaller than I remember especially the meat. I’m hoping it’s the location because I’m not paying 40 dollars for two burritos and two drinks that I can make better at home.
… moreSarah Leigh
Burrito bowl 10/10
Weather: cloudy, cool, perfect
Ordered at 9:15, got my food and headed out to the patio. There was a screaming child in the echo chamber of the dining area and it was gorgeous outside.
After I sat down outside, a young female employee came out and asked me to put my chair back the way it was, that the patio was closed. I was surprised, took my headphones out, and asked “what time do you close?” She immediately jumped to “do you want me to get my manager?” I told her no, that I was just confused because I thought they didn’t close for almost 2 more hours. She told me, clearly annoyed, that she had closed the patio early, that it had rained earlier, and that I needed to put my chair away. I told her I would, and that I would also clean up after myself, and she said “no, I will clean up, just put the chair back”. The chairs are leaned up against the tables, but I have seen this at restaurants who don’t want their chairs to blow away.
Very unusual interaction and very low customer service standards in my book. There is no sign stating the patio is closed and if it were, I would expect the furniture to be inaccessible, or a staff member to tell me during the ordering process.
Food was delicious!
… moreWeather: cloudy, cool, perfect
Ordered at 9:15, got my food and headed out to the patio. There was a screaming child in the echo chamber of the dining area and it was gorgeous outside.
After I sat down outside, a young female employee came out and asked me to put my chair back the way it was, that the patio was closed. I was surprised, took my headphones out, and asked “what time do you close?” She immediately jumped to “do you want me to get my manager?” I told her no, that I was just confused because I thought they didn’t close for almost 2 more hours. She told me, clearly annoyed, that she had closed the patio early, that it had rained earlier, and that I needed to put my chair away. I told her I would, and that I would also clean up after myself, and she said “no, I will clean up, just put the chair back”. The chairs are leaned up against the tables, but I have seen this at restaurants who don’t want their chairs to blow away.
Very unusual interaction and very low customer service standards in my book. There is no sign stating the patio is closed and if it were, I would expect the furniture to be inaccessible, or a staff member to tell me during the ordering process.
Food was delicious!
Alysandra Blanco
I’ve NEVER had a problem at chipotle until today. We ordered a KIDS meal with barbacoa, got to our table, took a bite of the barbacoa, and found that it was way too salty. Walked up to an employee who was very helpful, explained the issue, and asked if we could change the meat to chicken instead. She was very nice about it but came back and said the manager (or the very young person who was claiming to be the manager on 01/19/2024 at 3:00 p.m.) would not exchange it because we had already tasted it (um, hello – how else would we know it was salty?). He didn’t even have the courtesy to come up to me and tell me himself even though he was less than 2 feet away from where we were standing. We then had to pay $4.06 for the smallest container of chicken. Definitely not the service we’ve always had at Chipotle.
… moreVanessa Plumley
I ordered my food to go as always and I’m not sure what I found in my food. Barbacoa bone or something. It freaked me out and I couldn’t go back to the restaurant to show them because I had a short amount of time to eat and go pick up my daughter and run errands. 🙁 My food was also cold and I picked it up right at the time set for pick up .Didn’t look very appetizing when I lifted the foil. Wish I lived closer to the fountains location. They always got it right!
… moreNick Macias
This was a first. We were the only people, my daughter and I, in the restaurant and weren’t told anything while the staff was making to go orders. We waited 5 minutes and no one said anything. We then left to a different place. We love chipotle, but this was disappointing.
Month later:
Two times in a month going twice and still is very disappointing. My wife ordered a veggie bowl and this is the serving we were given. Very disappointed in lack of training, service and care. Won’t be back!
… moreMonth later:
Two times in a month going twice and still is very disappointing. My wife ordered a veggie bowl and this is the serving we were given. Very disappointed in lack of training, service and care. Won’t be back!
Annette Rodriguez
They have the worst customer service, especially all the girls in the front. I asked for extra rice and steak and they didn’t add it while still telling the cashier they had put double portions and charged us for it.
… more