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Chipotle College Station 2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1505 University Dr E, College Station, TX 77840
Phone: (979) 260-4824
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Order and Reservations
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Chipotle Mexican Grill in College Station, TX
815 University Dr College Station , TX 77840 Near College Ave & University Dr. Chipotle across from Texas A&M University
3 Chipotle Locations in College Station
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Reviews
Anthony Roberts
Dear Corporate Customer Relations Team,
I am writing to formally file a complaint regarding a recent experience I had with one of your managers, Carlos. I contacted your location by phone in an effort to resolve an issue related to your company’s policies. Unfortunately, the interaction I experienced fell far below the standard of professionalism and customer care I expected.
During the call, Carlos was dismissive of my concerns and did not appear interested in listening to or addressing the issue I raised. Rather than working toward a resolution, he interrupted, spoke in a disrespectful tone, and failed to follow what I understand to be your established corporate policies. His approach left me feeling unheard and disregarded as a customer.
As a combat veteran, I value professionalism, accountability, and respectful communication. I do not believe anyone deserves to be treated in the manner I experienced, particularly when attempting to resolve a matter calmly and respectfully.
I am requesting that this matter be reviewed by someone at the corporate level. I would appreciate a thorough investigation into this incident, clarification regarding your official policies, and follow-up communication regarding how this situation will be addressed. My goal is not simply to complain, but to ensure that customers are treated with the respect and professionalism your company claims to uphold.
Please let me know the next steps in the review process and when I can expect a response.
… moreI am writing to formally file a complaint regarding a recent experience I had with one of your managers, Carlos. I contacted your location by phone in an effort to resolve an issue related to your company’s policies. Unfortunately, the interaction I experienced fell far below the standard of professionalism and customer care I expected.
During the call, Carlos was dismissive of my concerns and did not appear interested in listening to or addressing the issue I raised. Rather than working toward a resolution, he interrupted, spoke in a disrespectful tone, and failed to follow what I understand to be your established corporate policies. His approach left me feeling unheard and disregarded as a customer.
As a combat veteran, I value professionalism, accountability, and respectful communication. I do not believe anyone deserves to be treated in the manner I experienced, particularly when attempting to resolve a matter calmly and respectfully.
I am requesting that this matter be reviewed by someone at the corporate level. I would appreciate a thorough investigation into this incident, clarification regarding your official policies, and follow-up communication regarding how this situation will be addressed. My goal is not simply to complain, but to ensure that customers are treated with the respect and professionalism your company claims to uphold.
Please let me know the next steps in the review process and when I can expect a response.
Macy Nugent
I have been going to this location for 10+ years and recently I felt like this location was going a little down hill until a few months ago. They have a new manager, Daniel, and he has been doing an AMAZING job! The food has tasted better and it is always clean. Not sure who promoted him but it was a great call. Go eat there!!
… moreRayvon Johnson
Had to go to chipotle twice because 1st time around • My rice was still raw & hard. Chicken was burnt. And not many other choices to choose from be cause barely anything was prepared.
Went back to just try and see if they would remake it. They remade it however, rice was okay but chicken is extremely burnt. I’m on my lunch break and don’t have time to go back. But practically everything is either overcooked or undercooked. Nearly spit the whole plate of my chicken out.
• No eating utensils, no napkins , & dirty environment.
Happy they tried to rectify the situation, however still below par.
Corporate definitely needs to make a trip to get that place back to where in needs to be.
… moreWent back to just try and see if they would remake it. They remade it however, rice was okay but chicken is extremely burnt. I’m on my lunch break and don’t have time to go back. But practically everything is either overcooked or undercooked. Nearly spit the whole plate of my chicken out.
• No eating utensils, no napkins , & dirty environment.
Happy they tried to rectify the situation, however still below par.
Corporate definitely needs to make a trip to get that place back to where in needs to be.
Briana Sims
The new manager has really turned that place around. He is very sweet and the workers are also super nice as well. Food fresh and good. I work next door and I can definitely see a difference in the way the place is ran and the customer service is a lot better.
… moreclaire cox
costumer service was phenomenal despite how packed the restaurant was, food was very tasty!! The manger at the establishment Daniel i think it was, was very well mannered and nice. And the employee sean who was in charge of making my bowl was very fast and respectful with scoops . i highly recommend
… moreRodolfo Sanchez
Food does not stand up to the test. Chipotle USUALLY has good quality control, but the manager of this establishment obviously sucks. His or hers employees are rude and have no idea how to be polite. I do not blame them. I blame their low wages, I blame understaffing, because I know these places run well when the staff are treated with respect and food is served with care. Neither of these things are happening here, so don’t support them with your $.
… moreChristian Buchanan
They close 30 minutes early just about every day. The food is good but they are always out of toppings. I got here 12 minutes before close (I hate coming late but I work late), and the doors were locked. One of the workers stuck his head out to tell me that they are closed.
… moreDawn Walker
Can’t imagine why anyone would want to go here with a better option right down the road. Ordered twice. First one was so salty I had a hard time eating it. It was the carne asada with guac and one of them were ridiculously salty. Got again today and the steak was gristly and fatty and the rice wasn’t cooked all the way. They can keep the rest of my gift card.
… moreBryant X
This chipotle is one to avoid. I have been here on 3 separate occasions where they’ve been “out” of the vinaigrette. I am starting to think the kitchen and staff just don’t feel like making it.
I just picked up an online order and I asked for additional dressing and the employee said “we’re out of the vinaigrette and it’s probably not in the bag either” and proceeded to still charge me for the vinaigrette. They also give you less than 1/4 of a bag of chips when you order their $8 chips and queso. One of the worst locations in College Station.
… moreI just picked up an online order and I asked for additional dressing and the employee said “we’re out of the vinaigrette and it’s probably not in the bag either” and proceeded to still charge me for the vinaigrette. They also give you less than 1/4 of a bag of chips when you order their $8 chips and queso. One of the worst locations in College Station.
Sarah Stone
I visited with my children recently. One of my daughters doesn’t like “the green stuff” in the rice (cilantro). I asked the staff if I could do double chips for her sides, and while they were kind to tell me they don’t normally do that, they made an exception. On top of that, when Rafael (the manager?) found out my reasoning for getting chips, he went out of his way to make her some plain rice and brought it to our table. I didn’t know he was even going to do that!
I had the beef barbacoa and it was amazing-moist and flavorful. The guacamole was fresh and well flavored (not like store-bought guac that’s over-preserved).
Lastly, we were there right at 12:30 and it was busy. The staff were working efficiently while still providing good customer service (eye contact, conversation, etc.). I appreciated that one of the staff communicated to let me know he was going to fill one online order real quick before getting started on mine. That is better, to me, than just making the online order and leaving me hanging, wandering why he didn’t ask me what I wanted.
I have been a Chipotle fan for quite some time but this just became my favorite location, and I will be sure to visit frequently.
… moreI had the beef barbacoa and it was amazing-moist and flavorful. The guacamole was fresh and well flavored (not like store-bought guac that’s over-preserved).
Lastly, we were there right at 12:30 and it was busy. The staff were working efficiently while still providing good customer service (eye contact, conversation, etc.). I appreciated that one of the staff communicated to let me know he was going to fill one online order real quick before getting started on mine. That is better, to me, than just making the online order and leaving me hanging, wandering why he didn’t ask me what I wanted.
I have been a Chipotle fan for quite some time but this just became my favorite location, and I will be sure to visit frequently.