Manuel Ramirez
Frequent this chipotle a lot and their Togo situation is pretty average to below average. Whenever I pick up my food I am never greeted, people are on their phone or talking to the others. I walked in today and the woman at the register didn’t even look my way as I stood there. Have some decency and greet people especially customers.
… morejohn epps
The best thing about chipotle is their Chips and Guac. There rest is just mediocre. However, today their Guac was brown and their chips were stale. How can you be bad at the one thing you are known for. I will drive out of my way to go to a different location if I’m in the mood for their chips and Guac.
… moreGoldi
just so everyone knows, this chipotle location expects you to walk behind the staff counter to get your order. sat there for ten minutes staring at the bag that did end up being my food, but the two workers were doing other tasks so surely it must not be done!
no, it was, i finally lost patience and flagged the lady down, told her my name and she handed me my bag. so these people finished my order then DIDNT THINK to put it on the pickup shelf before going to do other tasks.
my mistake chipotle next time ill walk behind your counter and grab my own god damned food
… moreRene Trevillion
Long time no see my friend. I got me 3 tacos and it is delicious. The taco are fresh and yummy. The customer for was amazing experience for me. The restaurant was very clean and a good place to meet up with a friend. The tacos I have was with all fresh ingredients. Come and try it out and dine together.
… moreMarcos Perez
The quality at this chipotle is uniquely bad. I eat at Chipotle around town all the time and this one always has very low portions and generally bad quality/freshness. Today’s order had chips I could barely chew because they were so hard and chewy. I paid almost $9 for the chips and queso for my family meal. And we didn’t order online because the online orders escially have really small portions or get things wrong. So we went inside to order our $50 worth of food, only to have stale hard undercooked chips. Do better Chipotle Colleyville!
… moreRandi k
I placed a pickup order for 910pm and came at 9, it was ready, however it was freezing cold, warm guac and sour cream… I asked the man with glasses for new sides and he rolled his eyes and a new order to be made since it was cold.. thankfully the very VERY SWEET AND HELPFUL girl who was there re made it and it was fine after that. The guy with glasses can find a new job. He was not kind or friendly and had a horrible attitude. I will never come back because of him. I’m paying $15 I want it made fresh on time. Not an hour before like he claimed he did.
… morebrandi presley
I’ve been dining at this Colleyville location for a few years now, but service has gone way downhill recently. My son and I walked in on Monday evening, October 13th around 830 pm. There were no employees at the counter to take our order. They were in the back. One employee slowly walks up to start washing your hands. No one ever greets us or says we’ll be with you. The employees barely spoke to either one of us. There is absolutely zero customer service at this store. Please train your employees to learn how to speak to their customers I’ll be visiting other chipotle locations in the area from now on
… moreShelby White
Worst manager works at this location. I will never return here again and corporate needs to get involved! The black girl with the red bun is so rude when she ask you what u want to order and rolled her eyes when my son wasn’t sure on what protein he wanted to pick. She is so impatient and then pushed my bowl for someone else to make. Never have i been anywhere in a restaurant and was treated so poorly by an employee. If it wasn’t for her this place would be good but i recommend going to a different chipotle down the street. The environment is so terrible and definitely don’t make the customers feel welcomed or wanted and rushed !
… moreErik Jessen
The workers decided to start putting the chairs up on the tables like they were fixing to close… at 7:30PM. They don’t close until 10PM. At one point, there was only 2 available tables total in the entire restaurant to eat, 1 of them one of the workers was eating at and surfing their phone. As we were walking out, 2 customers that were walking in, completely confused if they were closed or open, decided to get their food to go. Lazy workers, but maybe they thought they were in UK time zone instead of Central time zone….Happens to the best of us. I should have sat on the chair on top of the table and kept eating. Also, they skimp you on rice, only leaving you a few sprinkles unless you ask for more. Lastly, they didn’t drain any of the pico or corn, so my salad bowl I ordered turned into soup. Definitely mid, not boujee and not sigma or alpha.
… moreAmy Ogden
Customer service is terrible here. The two young women working acted as though taking our order was unreasonable. There were no niceties, response to our please and thank yous. If this were my place of business I would correct this lack of customer service ASAP, as it is an absolute deterrent to patrons.
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