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Chipotle Rowlett is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 3109 Lakeview Pkwy, Rowlett, TX 75088
Phone: (214) 607-4742
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Order and Reservations
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Reviews
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This place has a 3.7 rating for a reason . It seams EVERY TIME I come to this location they are out of steak . Either it’s cooking or it hasn’t been cut up is the response I got today . It’s probably just my luck . But this time no white rice, no vegetables, no steak . The guy in front of me was asking for some vegetables and the kid just says “no” lol. I mean do you really need two lady’s handling the orders . One lady was grabbing the food and placing it into the bags and sliding it over a whole 5inches to the register lady to charge lol ,if it was really busy yes I understand faster check out but there was like 3 people in line . Come on go back there help cook, help prep, check inventory never let any food get low under any circumstances. If your manager is up to par ,all of these issues would be addressed asap. How those employees are trained and that store is run determines the amount of skill set the supervisor and or manager have. And man I really wanted my steak burrito. So I said no thank you maybe next time and walked out . Sitting in my truck pondering my next move i remember they opened another chipotle a little further Lakeview Prkway. So I drove the extra 10mins and came to the new location. Best decision ever. Was greeted at the door ,place nice and cleaned and whipped down the whole crew extra at tentative, very nice . While I was waiting I saw a kid come check the inventory of the food . Everything was full ! Looks like I’ll be driving the extra mile to come to this location from now on . And while I was typing all this I just murdered my burrito!
… moreRichard Arjona
Chicken feels so stiff I don’t even know if that makes sense. Maybe it’s just very dry… also gave me half a scoop of everything never seen a bow so empty. Also felt like there was only one person working idk definitely did not enjoy my experience here today and will not be coming back to this location sadly.
… moremarah
My husband picked up our food and on the way home as he’s getting out of his truck, the bottom of the bag rips and all of our food falls out. My food is all over the ground but his survived. I’m like “let’s just go back and tell them what happened I’m sure they’ll understand”…. Sort of. I go in and the little girl working the front has such a stank attitude-they all did tbh- and they always do!!! She literally walks away from me twice maybe more as I’m trying to explain what happened. The two girls at the front don’t even let me finish my sentence and start calling for Ruben. Ruben makes his way to the front I try to explain it to him and he firmly says “yeah we can remake it for them/ no problem” so she starts remaking it but I didn’t get rice so I tell her can you double-bowl the bowl and she looks at me and says nothing….(mind you I’m pretty sure the reason my bowl fell out of the bag in the first place was because the bottom of the bowl was wet since there was no rice and the bottom was all beans WET beans-DUH) So she finishes my bowl and the girls keep asking each other if we’re paying for it- I keep telling them no he said to remake it no worries- my husband is like I’ll pay it’s fine and I’m like no!! They eventually just let us leave and I say thank you and she just walks away. So sick of the stank attitudes. Never coming here again. This was on 8/11/25 at 9:30 pm. Managers check this location please.
… moreLaporsha “Pudding Lady” Carter
Just literally left Chipotle and it’s 3:44pm on 1/11/26 and there was a young black lady serving us. SHE WAS ABSOLUTELY AMAZING!!! I didn’t get her name but her service was TOP TEIR! If she’s not a manager she needs to be a REGIONAL IF SHE DESIRES THAT . YOUNG LADY THANK YOU SO MUCH FOR YOUR GREAT SERVICE AND POLITE PERSONALITY. Your customer service skills are amazing!
… moreT. Davis
Big ups to Ruben!! The best manager this place has seen a while!! Not only Was he fat not only was he fast, but friendly as well! I would give him more stars if I coukd!
… moreMary Brown
Today I visited the new Chipotle in Rowlett! My to go order was not even a fourth of the bowl! Arrived home the bowl was cold ! Only a couple pieces of chicken! Then an hour later , I was very sick with both Diarrhea and Vomiting ! This Chipotle is new , it should have not had bad food, or small portions! This was a terrible experience!
… moreKarla Bosco
Any time I have visited this Chipotle I am more disappointed than the past visit. During this visit, my order was ready on time! First time ever! But four of our five orders were almost half the portion of previous visits. There was barely a pinch of cheese in my kiddos meal leaving them begging for more food. My son’s burrito bowl was also half full and left him asking for more food as well. Just overall consistently disappointing. Maybe try a different location and save yourself the frustration, especially if you’re ordering ahead and picking up. I hope that if you eat in they provide slightly better portions more comparable to other locations.
… moreL OoleP
I had the absolute BEST experience yesterday thanks to Stephanie’s amazing customer service! From the moment I walked in, she greeted me with a warm, genuine smile and such a positive attitude it instantly brightened my day.
She was super patient, friendly, and made sure my order was exactly how I wanted it. Even with a busy line, she didn’t miss a beat staying calm, professional, and kind to every single customer. You could just tell she truly cares about what she does and takes pride in making sure people leave happy (and full!).
Thank you, Stephanie, for going above and beyond. Chipotle is lucky to have you, and so are the customers who get to be served by you!
Someone give this woman a raise!!
… moreShe was super patient, friendly, and made sure my order was exactly how I wanted it. Even with a busy line, she didn’t miss a beat staying calm, professional, and kind to every single customer. You could just tell she truly cares about what she does and takes pride in making sure people leave happy (and full!).
Thank you, Stephanie, for going above and beyond. Chipotle is lucky to have you, and so are the customers who get to be served by you!
Someone give this woman a raise!!
Megan Bilyeu
Estefania served us today and she made my husband I an awesome bowl even though we came right before close. She had the best customer service I’ve seen anywhere. She had a smile the whole time and had a great personality which made our experience 5 stars at our local chipotle. (:
… moreJoanna Acevedo
This location NEVER has anything ready! Especially white rice. I literally saw 10 people walk away because they had no white rice ready. Unfortunately for me, I had promised my kiddos Chipotle so I waited 12 minutes for white rice to be ready. Go to the Firewheel location instead! The food taste way better, the workers there are much nicer and they are a much cleaner location. I only come to the Rowlett location because its closer to me but when possible, I go to a different location.
… more