Dan Ashby
I’ve ordered through the app for drive thru pickup 3 times at this point using the reorder option for the same order, with minimal changes. For my burrito, they have consistently ignored double protein portions (an additional $5.50), extra fajita veggies, extra pinto beans, and extra of the three salsas. This time, the forgot the the sour cream and gave me a full order of white rice when I asked for light rice. I always request a double wrap knowing my order (another $0.50) as well as tip 20%. I will no longer use the app or order ahead from this location. It’s a scam to order ahead, this location will take your money and give you much less than you paid for knowing there’s nothing the person ordering through the app can do. I will no longer tip, never use the app again, and will only order in person at any Chipotle to insure my food is correct. It’s absolutely ridiculous to order one burrito and one burrito bowl for ~$40 and get much less than what I paid for. This locations needs to do better.
… moreSandy Harvey
It was 11.00am – no customers. The staffer Jada was impatient & rude. The first entree was a Quesadilla – she rudely asked if the second entree was going to be the same because she can do them faster. Slapped the food onto the bowl entree. Hurried me through my order and did not follow instructions. This was a to-go order, no napkins or utensils. Called the local manager but got customer service – here’s the kicker they wanted to offer me a free drink on my next visit to Chipotle! The complaint was so you can fix things. From looking at other reviews, this place is not very good or clean.
… moreKendra D
The double steak burrito had…ZERO MEAT. No steak, no anything other than rice and vegetables. I’ve attached pics of the whole burrito– was hoping there was an ounce of meat hiding somewhere, but there it is– NOTHING. And I’ve attached the photo of the order receipt showing there was supposed to be double steak.
DO NOT BUY HERE IF YOU WANT THE PROTEIN YOU ORDERED OR IF YOU DON’T WANT TO BE DEFRAUDED
This is super disappointing since I went back to Chipotle after many years, and this is what I get. This is clearly a scam. I can’t cut the burrito open before I leave the drive through to check if the ingredients are there. This is fraud.
… moreDeAundra Benson
The worker Stephanie rudest person that you can ever encounter with I simply asked for a bowls for my tacos that I were getting so my kids wouldn’t make a mess and she told me she would have to charge me the price of a whole bowl to get a bowl on the side. I just don’t understand that will never come back to this chipotle she gave me the worst experience I ever could have.
… moreCarl Ciborowski
I was really excited when this place first opened, so close to home. Tried it multiple times but very skimpy on portions so I started ordering from the Allen location. After more than a year, I was tired tonight after long day of work and decided to try them again. Barbacoa bowl with double meat. Disappointed again. Measured it, 4 oz of meat for a $20 bowl. Corporate really needs to intervene. It takes one restaurant to screw it up for the rest of them. Lack of consistency is a killer. Service was less than pleasant. I felt like I was inconveniencing her.
… moreBiju Thomas
Found long hair in food. The supervisor assumed I was just making this up for refund. LoL
… moreBryan Norwine
Reasonably priced, fresh ingredients, great taste. I usually go inside so i can see it being prepared as I request it. I usually get the bowl or burrito, both are a good serving size of food!!
… moreSasha Shiryaeva
love chipotle, specifically this location. the staff is amazing, especially Haven. they’re always kind and friendly, and they always make my bowl delicious!
… moremacy
Wow! The girl at the drive thru window is awesome! I always see her working so hard. Food is always good and fresh. Awesome job!
… moreASTER HABTE
I ordered the height protein bowl, and there was barely any chicken never mind two times. I called them,they never answered. Its automated very frustrating.
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