

Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Hours
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
Address and Contact Information
Address: 6940 Veterans Memorial Blvd, Metairie, LA 70003
Phone: (504) 445-6256
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Metairie, LA
Chipotle Mexican Grill in Metairie, LA
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Reviews
Not here! Every table in the dining area was filthy. The staff was not attentive, acted as if I was a burden walking in. (I was the only one in-line) staff spoke very little English. Food service was sloppy and hastily, large percentage of the portions never made it into the bowl, either landed on the employee, floor, or the cutting board. The food was lukewarm at best and being generous. Chips soggy or stale. This place is a health inspector wet dream and should pay this place an impromptu visit. I would highly recommend visiting another location if your heart is set on Chipotle.
The inventory management is a joke. It doesn’t matter what time of day you show up; they are perpetually out of the most basic, core ingredients. I walked in today, Saturday (Feb 21) at 1:00 PM, and they were already out of steak, chicken, AND beans. I’ve even come in at 11:00 AM right after they opened, only to find they were already missing main ingredients. How does a burrito place run out of beans and protein at the start of the lunch rush?
To make matters worse, the communication is incredibly difficult. Most of the staff doesn’t speak English well enough to handle a standard order, and they constantly have to stop what they are doing to go find a “translator” for the most basic requests. It turns a quick lunch into a long, frustrating ordeal.
Save your time and your money. Go to a different location or a different brand entirely. This place is a disaster.
Every time I come here, the staff seems either completely untrained or openly uninterested in doing their jobs. The attitude is unreal. There’s no greeting, no communication, no basic customer service. On my most recent visit, the employee taking my order didn’t say a SINGLE word to me the entire time .. no questions, no confirmation, nothing! Just silence and staring in my soul. It was uncomfortable and honestly bizarre.
I’ve also had issues with management. During the BOGO promotion, the manager tried to tell me I didn’t qualify, even though there were no exclusions for what I ordered. I had to pull up the actual terms and conditions on my phone and show them to the general manager. That should never be the customer’s job.
At this point, when customers genuinely can’t tell whether employees are ignorant or just flat out rude, that’s a serious management problem. The lack of professionalism is consistent, and that says more about leadership than anything else.
There is one employee who consistently does a good job, which proves that it IS possible to provide decent service here. But overall, this location has a serious culture and training issue and needs better leadership and accountability.
I’m hoping this can be addressed, as this visit did not meet expectations.
Thank you,
Original Review: We enjoyed our experience. Got in, got our food, and it was good. Then it started to get busy after us. A long line had formed, and the poor boy was putting together the orders all by himself. There was one worker standing in between the boy and the cashier, but whatever role the person had I’m sure the cashier can handle it while that person help the boy. All they did was just bag the order and ask if they need anything else while the cashier stand there doing nothing but wait to put in the total. No wonder people complain of slow service. Now I’m assuming these were the roles given to them, so I’m not trying to talk bad about the employees. They were very nice. Management just needs to update their system.
Every time I go, it’s half of the serving size of any other location.
Unless you feel like paying for bad service, bad attitude, and barely any food, go to any other chipotle location.