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Chipotle Saratoga and Ogden is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1203 Ogden Ave, Downers Grove, IL 60515
Phone: (630) 963-1688
Order and Reservations
Order: Order online
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Reviews
773 Chicagoland
Note the lacking of steak and how you can barely see the beans and not even see the rice. That’s how stingy it was. Got less than half a cup of beans and even rice,⁹??’ quarter cup of steak an
Hit or miss.mostly miss at this location. Latest buy was a loss and smack in the face when I got skimmed on every ingredient and I was one of the first customers as it had just opened. The containers will full yet the kid underserved me on everything like it they were running outta money. Add to it he gives me more sour cream than steak and corn combined.
Have been there before and saw them serve the way I’ve seen a trainer tell them was tbe proper way to scoop. Had hairs in a bowl from another location so hesitated before buying here. Going to go back to making homemade bowls and not worry about these guys with soft wrists.
… moreHit or miss.mostly miss at this location. Latest buy was a loss and smack in the face when I got skimmed on every ingredient and I was one of the first customers as it had just opened. The containers will full yet the kid underserved me on everything like it they were running outta money. Add to it he gives me more sour cream than steak and corn combined.
Have been there before and saw them serve the way I’ve seen a trainer tell them was tbe proper way to scoop. Had hairs in a bowl from another location so hesitated before buying here. Going to go back to making homemade bowls and not worry about these guys with soft wrists.
Mike H
Do not go here unless you place an online order. I stood in line along with 10 others for 15min watching them do online orders. I had to finally say something. They initially responded we have online orders. Finally, I beleive the manager said lets take care of those in line as the line was about to go out the door. Go across the street to the real taco joint for better service.
… moreKevin Coleman
Here’s the deal. The food and service were executed, the 1 star review is for the experience. I like many others including the staff clearly had a Monday today in every sense of the word. So i decided to order my food online and was promised 5:20. I arrived at said time and found my food was not on the shelf. I told the person at the cash register and they hollered down the line to start my order. I was annoyed by this as I was expecting to walk in and out. I could see they were busy so what can I do. I stood and waited.
Soon another person comes in for a pickup and asks for their order, the staff member then tells the person they will get to the order when they do. A few minutes go by and customer tries to ask again, to which the staff member again very rudely told them that they would get their order when they could. I then said to the patron, I was promised 5:20. The staff then heard and yelled at me that they were busy and I would have to wait.
I was completely caught off guard as I was not even talking to staff. The tone was utterly rude and uncalled for. And completely inappropriate to speak to a customer in that way. Up to that point I had said nothing to this employee other than my name for pickup. I then told them, they could have expressed they were busy at any point to me, they did not, instead was rude and borderline line belligerent.
I believe there are a few solutions to this. 1, if you are understaffed there is no reason to speak to a customer so harshly. 2 you get staff for your rush everyday. You pay them double. You hire more staff. 3. You turn off the online orders until you get caught up. 4. You speak to your manager or corporate or somebody else about your staffing problems.
The upside, the (2) staff working the line were crushing. They absolutely nailed the order.
… moreSoon another person comes in for a pickup and asks for their order, the staff member then tells the person they will get to the order when they do. A few minutes go by and customer tries to ask again, to which the staff member again very rudely told them that they would get their order when they could. I then said to the patron, I was promised 5:20. The staff then heard and yelled at me that they were busy and I would have to wait.
I was completely caught off guard as I was not even talking to staff. The tone was utterly rude and uncalled for. And completely inappropriate to speak to a customer in that way. Up to that point I had said nothing to this employee other than my name for pickup. I then told them, they could have expressed they were busy at any point to me, they did not, instead was rude and borderline line belligerent.
I believe there are a few solutions to this. 1, if you are understaffed there is no reason to speak to a customer so harshly. 2 you get staff for your rush everyday. You pay them double. You hire more staff. 3. You turn off the online orders until you get caught up. 4. You speak to your manager or corporate or somebody else about your staffing problems.
The upside, the (2) staff working the line were crushing. They absolutely nailed the order.
Trent Carson
Horrible service, I was trying to be polite and ask about the pico (they were putting some in the trash) the lady working (wereing a wig serving at 7:55 for manger to note of) the lady responded with silence and a rude stare once they fixed the pico she ignored my request for a half scoop and strained instead she just put a scoop on it angrily. Not to mention she was rude in conversation and it wasn’t just for me it was like that for me and my group of 4. Chipotle fix this cuase I now I do not want to come back.
… moreSquareroot Audio
They have a new Brisket meat that is delicious. The staff was great and very helpful when asking questions. I even got to taste the new menu item before I ordered it. The manager had a dishonest customer playing games trying to get free food. I was impressed how he handled the situation!
… moreJaime Gomez
cashier/counter employee russel or rassel. I couldn’t hear his name well it was noisy. anyway. Great guy always smiling and in good spirits when ordering or paying.
… morekatie ricchetti
Worst experience I had at this location. The counter tops were messy with food thrown around, I had to keep repeating myself because of the guy in the kitchen throwing around the metal containers and the guys preparing my bowl were very unwelcoming and not to mention they barely had enough food left to make my bowl full. I had to pay for this tiny amount of guac and a large bag of chips since they didn’t have any of the regular size left. I am so disappointed from this experience.
… moreKarla
My husband ordered us burrito bowls for take out with guacamole. As shown in the picture this is the worst guacamole ever. Literally was just chunks of unripe avocado. Can’t believe that they decide to serve this and charge what they charge. Not to mention the rice was so sticky. My husband had a bad experience here prior as well where his burrito was soaked with salsa. Avoid this location at all costs.
… moreChris Baker
I love Chipotle’s food!! The salsa is excellent!! If you get lucky and find a good person that seems to heap the servings, makes it better. Lol
… moreNicolle Grant
Standard Chipotle restaurant. The service is always friendly. They can be generous with the portions if you just ask nicely. The store itself is really clean. It’s usually a pretty busy location so be prepared for a little wait in line. There is a small outdoor seating area with a couple of tables for the warmer months.
… more