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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 3737 Merle Hay Rd, Des Moines, IA 50310
Phone: (515) 974-4300
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in West Des Moines, IA
490 S 68th St West Des Moines, IA 50266. Near South 68th St & Mills Civic Pkwy. place icon. Get Directions · (515) 226-8527 · Order Online · Order Catering.
Chipotle Mexican Grill Locations in Des Moines
1 Chipotle Locations in Des Moines. Chipotle Merle Hay. Open – Closes at 10:00 PM. 3737 Merle Hay Rd. All Chipotle Locations/; Iowa/; Des Moines. Contact …
Last Updates
Reviews
Robin Klismith
I just went into the restaurant today and ordered my food. I have to say that it was the cleanest I’ve ever seen it. I asked if there’s a newer management and they did confirm that a new Manager took over in 2024. I hadn’t been at that location in a few years due to the lack of cleanliness and Care that it was lacking from past management. It’s definitely visible seeing how much work they have put force into this location and I will no longer have to drive out of my way to enjoy some chipotle. I definitely recommend.
… moreNicole
This is the last time I’ll come to this location. Every time I get steak it tastes like I’m eating rubber tires. It’s so overcooked and tough. The picture I posted makes the steak look like a rock. I took it all off of my bowl.
I paid for double carne asada so I’m paying almost $25 for a bowl for it to taste like garbage. It’s advertised as their most “tender” cut of meat.
I ordered to-go since I have a busy day, and now I have to improvise because I literally can’t eat it.
Staff are nice people but the food being trash doesn’t make up for it at all.
… moreI paid for double carne asada so I’m paying almost $25 for a bowl for it to taste like garbage. It’s advertised as their most “tender” cut of meat.
I ordered to-go since I have a busy day, and now I have to improvise because I literally can’t eat it.
Staff are nice people but the food being trash doesn’t make up for it at all.
Jesse Crocidileluvr
The food was fine, just normal Chipotle quality, maybe a little dry. The store however was incredibly dirty, we came in at 2:30ish closer to 3 maybe, and it still hadn’t been tidied after the lunch rush. Half eaten food and bags on the tables, every single table had food remnants and the floor was the same. The ice was also out of the machine which the worker did fill up right away, but they had no napkins and no refills, and the coke we got tasted terrible. Overall wish it was cleaner, and I do understand restaurants being messing during rushes but the store was quite dead when we came in, and we watched staff switch out the trash bags but left all the half eaten food and napkins on all the tables as they walked by to switch the bags.
… moreEric Hullstrom
I ordered a couple high protein bowls that we saw on the online menu, but when I got there and ordered, the woman asked me what was in them. I didn’t remember everything. The woman had to find a menu and look it up. She didn’t even seem to know these bowls existed. But once she made them they were good. Lots of food which is good considering my three items were over $40.
… moreJohn Schrimpf
Horrible experience. There is no food in my bowl. Literally sitting in my car in the parking lot after just walking out and took the pics. I travel for work and Chipotle is my go to. This place is by far the skimpiest one I’ve ever been to. DO NOT GET YOUR BOWL HERE!! Edit, just got the food home, rice is barely cooked, forgot to say they had no fajita vegetables. Can’t believe I spent my money on this
I tried to contact through the link you sent and it brings me to a “404 bad page/page not found”
… moreI tried to contact through the link you sent and it brings me to a “404 bad page/page not found”
Amy Christ
Came into this location Friday February 6th over the lunch hour. I had a few coupons to use from a fundraiser event I attended and won in a silent auction. Found out coupons were expired, the manager on duty was able to let me use them. She didn’t have to do that but she did. She was very kind in honoring that.
… moreChristopher
Steak was very fatty. I had to take out at least 6 pieces out of my burrito. The rice was decent. Probably won’t be back for awhile. If I experience better quality food next time I will update my review
… moreWilma Vizcaino
I went in store 1st time there with my family weather was horrible so hubby and bby stayed in the car i went in with my toddler she was so excited for getting her order… we ordered 3 burritos and 1 bowl and chips and guac. To start I thought they didnt have much veggies cause it was end of the day but based on reviews thats and always issue. But when i told them order and then 3 more people get in line behind me they seemed mad they mad i had to ask for all sides on the side and there want too many sides to add after 1st burrito and the ones they had he said that would all be extra like some sauce … when paying i paid and employee checking me out but everything in a bag supposedly…because once home 1 of my burritos was missing… i was so mad we went all the way out there to order pick up in the horrible weather and still deal with the employees bad attitude and not get all my order. I submitted to contact us that same day and never got a response back i waited 11 min and no answer now the 1st pic. Shows another day i contacted them since i got no anwer back and all they did was say they would let the store know of issue so they are more alert yet who paid me back the money for my burrito im missing. Horrible customer service. Food was so so my hubby right away said he expexted it to be better yet infigured it might of been since they were kind of cold and not much veggies since thwy didnt have any was the reason for it . On a reg. Day dor $11 + for burrito los taqueros way better to go to than here.
… moreTodd Langkamp
I’ve been into this location 3 times while visiting a friend in DSM. Each time I was hoping it’d be better next time but this is by far the worst location I’ve been to. The staff were cold to say the least. Not even a “hi” or a “what can I get for you?” The staff acted more like my presence was an annoyance as if I came in 2 mins before closing. The last time I was in (last Wednesday) the food tasted off. Not sure exactly what, but I couldn’t even finish and ended up feeling ill. The ice machine was broken and despite having just me and maybe 1-2 other customers the entire place was a mess. The staff were all just chatting with each other behind the line. Meanwhile, EVERY table was dirty along with the drink station, and even the line. I will certainly not be going back. Unless they show extreme improvements in food quality, cleanliness, and customer service I would avoid this location as well.
… moreMatthew Pautz
This place is a mess. They ran out of almost all the different meats at the same time, the bathroom didn’t have toilet paper, there is trash everywhere, no napkins, no ice, the soda machine was lacking syrup. I thought it was just messy because it was a Friday night but based on other reviews and the complete incompetence of the staff, this seems to be the normal. My wife waited for over 35 minutes for chicken which was empty when we got here. If my wife wasn’t pregnant and heart set on chipotle (we live 1.5 hrs away from the closest chipotle) we would’ve left. I was done eating my wing stop (which was clean) way before she got her food. Where is adult staff because these were all lost kids needing some direction.
… more