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Chipotle New Albany – IN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Nolan Kennedy
I’m a regular goer, (about once a week) and I went in today for a bowl and got 2 1/2+ scoops of rice which I wish I got every time, I was happy about the rice portion(almost to much but not complaining). But then I order the regular chicken and the container of it was basically empty and I at most got 1/2 a scoop of chicken. I normally get at minimum twice the amount I got tonight and I think the guy doing my bowl was new because I order the chicken el pastor on the side and he tried putting it in the small clear plastic cup instead of the larger cup it’s supposed to come in and I asked politely about it and he said “oh yeah I forgot” but just put the portion from the cup in the bigger container. Not happy with this experience. I’m sticking with chipotle for now but if this guy is doing my bowl and portions it like this or someone else portions it like this again I might have to switch over to qdoba.
… moreLogan Tekin
Went in made a bowl and changed my mind. Everything look disgusting and has been sitting there for 4+ hours. Lettuce browning. Black beans are mushy kind of refried texture. Guy said ohhhhhhhkay like I was weird for not wanting to eat at the chum bucket. I’ll take the 20 min drive to veterans parkway thanks
… moreTasha
The service here has hit the floor. Both of my entrees were wrong. You smothered one in cheese and have ruined my weekend now because my boyfriend has cheese allergies and is now furious. I drove 45 minutes in a storm to get this meal for him. You have no idea what I have to deal with now and what this does to my spirit to now have a horrible day because of this. If you can’t handle the work load you need to work at the dollar store and not in customer service. Once you start serving allergic reactions, your store will be shut down in no time. Absolutely ridiculous!
… moreAlex Eichenberger
Thought it was a drive through but realized that it was online pickup lane, so I just stayed in the lane and ordered on my phone and was given attitude when I explained to the worker what I was doing, mind you nobody was behind me. Somehow the bowl I ordered ended up being $15, just for it to be given to me MAYBE half full and completely overpowered by the salsa, with a super chewy piece of steak that I literally had to spit out. I live in this area so I’ve been here before and it’s been fine at other times, so it’s probably just the staff that I dealt with. Being given an attitude with no provocation is one thing, but $15 for a bowl that not only didn’t taste great but was barely half full is highway robbery. I wish I would have taken a photo to prove how little food I was given.
… moreMaggie P.
It was my first time visiting this chipotle since I live across the river and it was the most unpleasant experience I’ve ever had dealing with this franchise. I say that because while being the only person waiting in line it took over 5 minutes for a staff member to acknowledge me… and when they finally did they treated me as if I was intruding on their paid break time which made me feel uncomfortable. Also the portions were not fully filled to the brim. I ordered a veggie bowl and I was shorted on rice and a lot of vegetables so that was disappointing. Therefore I don’t see myself coming back to this location and would much rather stick to the chipotles I have near home. At least the customer service and portion sizes are better there.
… moreshannon bradley
The drive thru staff are great. Food is good. The cost can add up fast, but you can usually get two meals out of one order. They are large. Food is fresh and tasty.
… moreSierra Dawn
This location is fantastic, my husband and I drive 45 minutes to visit this location because the food is so good, portions are great and service with a smile really matters. We have tried all the locations in the area and this one is the best!
… moreJoe Bell
To give chipotle a 3 star rating pains me so much. I have loved this brand for years and choose it as a safe bet for good eats anywhere I travel. Just over a year ago I moved to Louisville and learned that indeed not all chipotle’s are a safe bet. The chipotles of the city leave a lot to be desired. So finally when I heard this nearby location opened I was excited. I could not wait to go, but to say this location is good would be generous. How does a 2 week old store get this dirty??! I decided to dine in, arriving around 8pm. Quickly learned we are out of fajita veg for the day, medium salsa was frozen to the side of the pan and chunky, and the protein was not trimmed well. Leaving lots of chewy fat and gristle. (I had chicken, which makes this more alarming). I saw two managers working, but zero leadership or guidance. Corn salsa is the worst I’ve had, and to top it off, and two other guests had to talk to three people and wait 6 minutes for a fork. Keep in mind, I walked straight up to order, no line, 9 guests in dining and one car in drive thru. If I didn’t love this brand I would call today an epic let down. I know new openings can be challenging, I’ve been through it myself many times. But this group shows an utter lack of caring and/or awareness. I will come back, one time, and give you a chance to fix your store and team. Feel free to reach out once you think the store is opening ready. With that being said, beautiful location and store style/build type. I hope it’s not all for nothing. Lauren I hope for the chipotle fans, that you can turn this around
… moreMeegan Miller
Over $50 for 2 burrito bowls, a burrito and a tiny kids quesadilla. Wouldn’t be that bad if the food was any good. We rarely eat out, so this was super disappointing. I will say the kids working were smiling and polite.
… moreisabella sad
I frequently come here for lunch through the week and everytime I come in the portions get smaller and smaller. The customer service is always lacking as employees are short and never go the extra step to make experiences memorable. I enjoy the food so I never say anything until this experience. I came in and ordered a burrito, the ingredients were placed on the tortilla and barely covered the center(i’ve certainly had bigger burritos).I payed, took my burrito and sat down to unwrap the foil to a what looked liked wrapped burrito. Come to find out as i peel the foil back more the whole burrito was open and I was unable to even gather the insides to pick it up as the opening was pretty much faced down. I approached the employee working the register and before i could even get the words “rewrap” out of my mouth another employee interrupted claiming they cannot take food back after it’s been out. I work in food and understand the rules, but how the situation was addressed was completely rude and uncalled for. I am not sure if this is a manager or another employee but I was not addressing him and the fact I couldn’t even speak was extremely disrespectful. All i was offered was a bowl. Disappointed I took the bowl and returned. When I order a burrito I expect a burrito. I will not be returning to this location.
… more