Social Profile: 
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 11 AM–10 PM |
Address and Contact Information
Address: 52770 State Hwy 933, South Bend, IN 46637
Phone: (574) 277-2160
Website: https://www.chipotle.com/
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in South Bend, IN
202 W Ireland Rd South Bend, IN 46614. Near W Ireland Rd & S Main St. place icon. Get Directions · (574) 231-8731 · Order Online · Order Catering.
Chipotle Mexican Grill Locations in South Bend
3 Chipotle Locations in South Bend · Chipotle Ireland and 31 South Bend. Open – Closes at 10:00 PM. 202 W Ireland Rd · Chipotle Notre Dame. Open – Closes at 11:00 …
Chipotle — Order Now
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Reviews
David Jenkins
⭐ 1 Star – Completely Unacceptable and Negligent Operation
The Chipotle near 933 is by far one of the worst-run restaurant locations I have ever encountered. The level of unprofessionalism, disregard for customers, and lack of basic food safety is shocking.
From the moment customers walk in, staff members display hostile and dismissive attitudes, offering dirty looks instead of greetings. There is zero customer service culture at this location. The food is consistently stale and poorly prepared, and the floors are routinely filthy, including areas directly surrounding food preparation. This alone should raise serious red flags.
I experienced major issues at this location three weeks ago and had no choice but to contact the Chipotle complaint line while standing inside the restaurant. I was promised a follow-up. No one has contacted me. This level of neglect reflects complete indifference from management and ownership.
When addressing concerns in person, I spoke with a young female employee who identified herself as the manager on duty. She showed no professionalism, no empathy, and no willingness to listen. There was no apology, only defensiveness and attitude. This type of behavior should never come from someone in a leadership role.
Even more alarming was witnessing a clear health code violation: an employee with multiple piercings around her mouth was handling cash and then immediately preparing food without changing gloves. This is basic food safety 101, and the fact that it occurred openly shows either lack of training or complete disregard for sanitation standards.
It is unbelievable that ownership has allowed this location to operate in such a consistently substandard and unsanitary manner. This store appears to be poorly managed, poorly trained, and poorly supervised. Until there is a complete overhaul of management, cleanliness, and staff accountability, I strongly advise customers to avoid this location altogether.
… moreThe Chipotle near 933 is by far one of the worst-run restaurant locations I have ever encountered. The level of unprofessionalism, disregard for customers, and lack of basic food safety is shocking.
From the moment customers walk in, staff members display hostile and dismissive attitudes, offering dirty looks instead of greetings. There is zero customer service culture at this location. The food is consistently stale and poorly prepared, and the floors are routinely filthy, including areas directly surrounding food preparation. This alone should raise serious red flags.
I experienced major issues at this location three weeks ago and had no choice but to contact the Chipotle complaint line while standing inside the restaurant. I was promised a follow-up. No one has contacted me. This level of neglect reflects complete indifference from management and ownership.
When addressing concerns in person, I spoke with a young female employee who identified herself as the manager on duty. She showed no professionalism, no empathy, and no willingness to listen. There was no apology, only defensiveness and attitude. This type of behavior should never come from someone in a leadership role.
Even more alarming was witnessing a clear health code violation: an employee with multiple piercings around her mouth was handling cash and then immediately preparing food without changing gloves. This is basic food safety 101, and the fact that it occurred openly shows either lack of training or complete disregard for sanitation standards.
It is unbelievable that ownership has allowed this location to operate in such a consistently substandard and unsanitary manner. This store appears to be poorly managed, poorly trained, and poorly supervised. Until there is a complete overhaul of management, cleanliness, and staff accountability, I strongly advise customers to avoid this location altogether.
Martin Young
As per many of my posts, I almost always seek the positive of every situation. This may be the first I find myself well short.
The food was decent. the steak was very fatty and disappointing. They were completely out of carne asada, (non peak hour) and black beans. I watched as the employee jus poured black bean juice on my burrito. The chicken was however delicious and juicy. My wife pre-ordered a quesadilla. It was 12-15 minutes past the time we arrived till she received it (over 40 minutes). It also had several fatty chewy bits. Price was extremely steep. Three people, over $60… Again, this is before typical rush time. Three patrons in the lobby. As we look for a seat we realize every surface is absolutely disgusting. Not one table has been wiped, food everywhere, floor littered with food and used debris. Flat wear and sauces were not stocked and poor condition(photos included). The only saving grace, the staff was very pleasant. Food was OK. Environment was deplorable. I haven’t been to Chipotle in a couple years, I always absolutely loved it. This experience unfortunately has soured my view. I’ll probably never go back. For the value and experience I’d rather find a nice Mexican restaurant and enjoy all of it. It could have been just an off day, but the impact will be felt for some time and potentially eliminated this family as customers.
… moreThe food was decent. the steak was very fatty and disappointing. They were completely out of carne asada, (non peak hour) and black beans. I watched as the employee jus poured black bean juice on my burrito. The chicken was however delicious and juicy. My wife pre-ordered a quesadilla. It was 12-15 minutes past the time we arrived till she received it (over 40 minutes). It also had several fatty chewy bits. Price was extremely steep. Three people, over $60… Again, this is before typical rush time. Three patrons in the lobby. As we look for a seat we realize every surface is absolutely disgusting. Not one table has been wiped, food everywhere, floor littered with food and used debris. Flat wear and sauces were not stocked and poor condition(photos included). The only saving grace, the staff was very pleasant. Food was OK. Environment was deplorable. I haven’t been to Chipotle in a couple years, I always absolutely loved it. This experience unfortunately has soured my view. I’ll probably never go back. For the value and experience I’d rather find a nice Mexican restaurant and enjoy all of it. It could have been just an off day, but the impact will be felt for some time and potentially eliminated this family as customers.
Gabriella Wiese
First I don’t want to be rude but this was unacceptable we walk in with a smile and we get dirty looks in return. And it wasn’t like we had some big order. I just wanted a burrito not any thing fancy and my cousin wanted more chicken and she was willing to pay extra and they said they can’t do that and I still gave them a tip and I regret it so much because when we left, they all stared at us and didn’t even say have a good day or anything. I don’t know if their policy has anything to do with customer service, but if you are interacting face-to-face with a paying customer, you need to learn a little bit of customer service.
… moreTati Newell
I recently visited this Chipotle location and was very disappointed by my experience. I arrived about 15–20 minutes before closing, but it was clear the staff had already started shutting down for the night. Most of the restaurant was broken down, and the food on the line was noticeably cold since the warming table had been turned off.
When I ordered my bowl, the portion was smaller than usual and made with minimal ingredients. At first, I assumed the staff might be trying to conserve what was left for other customers, but after my party checked out, I saw the employees making their own meals—piling them high with generous portions of the same ingredients they had just been stingy with for paying customers.
Not long after, another group came in, and I overheard one of the staff members say, “Why do people come in when we close in 10 minutes?” It was only 9:45 p.m. They then began scraping the bottom of the containers to fulfill the new orders. To top it off, all of the trash cans had already been emptied, so there was nowhere to dispose of our garbage.
Overall, this visit felt rushed and unprofessional. I understand wanting to close on time, but customers who arrive before closing should still receive the same quality of food and service as those who come earlier in the evening. Hopefully, management can address this so future guests have a better experience.
… moreWhen I ordered my bowl, the portion was smaller than usual and made with minimal ingredients. At first, I assumed the staff might be trying to conserve what was left for other customers, but after my party checked out, I saw the employees making their own meals—piling them high with generous portions of the same ingredients they had just been stingy with for paying customers.
Not long after, another group came in, and I overheard one of the staff members say, “Why do people come in when we close in 10 minutes?” It was only 9:45 p.m. They then began scraping the bottom of the containers to fulfill the new orders. To top it off, all of the trash cans had already been emptied, so there was nowhere to dispose of our garbage.
Overall, this visit felt rushed and unprofessional. I understand wanting to close on time, but customers who arrive before closing should still receive the same quality of food and service as those who come earlier in the evening. Hopefully, management can address this so future guests have a better experience.
Sarah
Staff is amazing. I’m a complicated customer, have been since they opened I admit it, but the sweet manager has been nothing but kind to me, even tho I had been rude in the past(wasn’t her fault, chipotle rules). Promise to be on my best behavior from now on as you have been so kind to me. You and your staff deserve a raise from chipotle with what you put up with in customers #chipotlewhitericeislowinhistsmine #whitericeissafeforme #mcas
Food is great, not their fault I can’t eat it’s gotta go in the trash now so freaking sad #histaminereaction #cornsalsa #chicken #whiterice #chiptoleismyfavorite
… moreFood is great, not their fault I can’t eat it’s gotta go in the trash now so freaking sad #histaminereaction #cornsalsa #chicken #whiterice #chiptoleismyfavorite
josh roberts
My family doesn’t eat out much. However for my daughters birthday we allowed her to pick. So we had not been to Chipotle in quite awhile. It will be last time giving my money to Chipotle. One of their employees was mumbling instead of talking and then getting upset because he had to repeat himself. They could not wrap the burritos without breaking them. So our burritos had two wraps instead of one. Also during this process they managed to squeeze out almost all of the queso they charge extra for among some of the other items I asked for in my burrito. After spending almost 80 dollars we wanted to eat inside. There was quite a about of trash throughout the seating area. We were the only people inside. One of four juices they have was out. The other one taste only like water. There was only plastics knifes available and no napkins. After going to the counter we got utensils but no napkins. Had to use bathroom towel for napkins for a family dinner. “gross” I did reach out to corporate and they said they would handle it and asked we give them a second chance. After that I said when I spend 80 dollars on food like this I don’t go to places that I am unsure of their service. They then offered me a coupon for one free drink. Get out of here, good luck with your business when this is the experience you are receiving. Not to mention we stood in a short line for almost 15 minutes. Three people in front of us. They were out of two of their meats as well. Do better guys!
… moreErik Lyon
We were here when a customer had an issue with an advertisement that Chipotle had on their website. The situation got a little tense between the customer and the staff, and I will say that the staff handled this EXTREMELY poorly. The guy who claimed to be the manager was more antagonistic than helpful and the staff behind him were mocking the customer. I was there having lunch with my daughter and it was unfortunate that this happened.
I also think that Chipotle is WAY overpriced for what you get
… moreI also think that Chipotle is WAY overpriced for what you get
Jeff
Terrible customer service and no greetings unlike other better restaurants along SR 933! Lillian still likes to gossip from when she knew me in the past. The dining room was a big time mess and even Taco Bell is cleaner than this, and to think people say Chipotle is so much better, not even close to being true here! The manager guy just points where you start to order and couldn’t greet me or my friend either, lousy female just stared with an unfriendly expression. Chipotle sucks and it’s way overrated for sure! I will be sure to laugh next time I see a Chipotle commercial on TV, it’s a joke!
… moreSierra Loniello
Came in here the other day to drop off a flyer for a business that just opened and order food. The manager(Heartland) came out the back with the nastiest attitude and said no because our business “sucks” which was insane to hear especially coming there as a customer as well. I’ve heard countless horror stories about this same girl. This location would be doing much better without her
… moreAsh Williams
This has to be one of the worst Chipotle locations I’ve ever been to. The food is flavorless and portion sizes are very small. Even the guacamole and chips lack flavor. Would not recommend! 0/10
… more