Shannon Duffy
The place is a mess. Totally dirty I saw the one kid. Making meat and saw it was still bloody made a face threw it back on the grill laughing and then used the same knife on the other meat!! I saw no chicken ready we had to wait forever and finally just had veggie tacos the one kid didn’t have gloves on the whole time my two little tacos were cold by time my husband finally even got his and nothing was stocked had to use a spoon no forks left it was absolutely awful feel free to contact me for more information I wish an undercover boss came in they would of been horrified by this. Never again unless they literally clean up their act and have fresh supply of stuff ready
… moreLynn
I ordered a salad and nothing is correct on it, they forgot my vinaigrette barely any lettuce for my salad??? I hope they can get better soon
… moreBeth M
Food is always good at Chipotle at any location. Service however in this location at Broadway CP is a hit and miss specially at the drive- thru lane. It is either missing one of the sides or the entry or chips and etc., waiting time in the drive thru needs some improvement also. Overall, lacking of a customer service friendly vibe. Maybe a good management may help improve this location just like the one in Dyer.
… moreMelissa Hack
Not once was I greeted upon walking in the door. There was a young man training, looking lost as all heck, and at least two people were more concerned with cleaning than helping me. The girl who made my food then ran off to hand food out to the drive thru without letting me know that someone would be with me soon to ring me up. The cashier was the only one to greet me and offer the only polite words of my visit.
… moreRandy Anderson
Love this stuff! I’m a type 2 diabetic, if smart choices are made this is a safe and tasty fast food. I find the staff at most places in general react to the way you treat them. Be respectful and polite and it typically comes back at you the same way. If I had to whine about something it would be the occasional brown guacamole. That said, I just avoid it if it looks funky. Go get ya some!
… moreJenelle Todd
I went in at 9:50 and there were cleaning supplies all on top of the Bain near the food. There was no chicken which is all I can eat I asked if there was even any in the drive thru Bain and they told me no they probably only said it because I asked if they were out. Thank God they were out it might have been cleaning chemicals on my food! I came in said hello and no one even greeted me. If you don’t like your job don’t work at fast food restaurants goofies!
… moreThomas Rodd
I ordered online a burrito and a salad. When I got home the burrito was half the size of my hand. Unacceptable for paying $10+. I returned to the store -15 min drive to have this remade as it was all tortilla with almost no rice or anything else for that matter. I showed the staff and they proceeded to request Bri (manager?). I explained this was unacceptable and just wanted to have my burrito remade. She had complete attitude and refused to remake it stating I “had nothing on it”. She seemed like she just wanted to argue/fight. I’ve ordered this burrito once to twice a week and never received a tiny burrito. She was completely rude, informed me to call the “number on the bag” and wanted me to leave. I find it extremely hard to accept that this is how you would want your managers to respond to your customers.
… moreTim Nichols
Went today and was given wrong bowl. I drove home then had to drive all the way back then back home to eat the rest of my food which was of course cold by that point. When I voiced my displeasure with the manager (Loli) that I having to drive all over the place during my lunch break and eat a cold burrito when I got home, she acted like I should be more than happy that they remade it and that it was totally unreasonable to think they might extend some type of gesture (like a gift card for a free bowl). I don’t care about the $12. It’s the total lack of customer service that blows my mind. I won’t be back.
… moreASHLEY HINSEY
Mobile order and used the Chipotlane around 5pm on a Saturday had 4 cars in front but 1 left due to the wait, it did take quite some time to get to the window. Ordered 2 burrito bowls and a large side guac & chips. The bag of chips was pretty much empty with a lot of small pieces. Missing salsa on one bowl, but there were napkins and forks were included. It was 5pm on a Saturday
… moreNicholas Doffin
I have visited at least ten Chipotle locations and have always enjoyed adding Tabasco Smoked Chipotle Sauce to my burrito at the end of the line without issue. I’m grateful to Chipotle for introducing me to this excellent sauce.
However, at this specific location, the general manager Bre Bell intervened when I requested to add it, stating this wasn’t permitted and suggesting I visit another Chipotle if I had a problem with the policy. Her tone was dismissive and disrespectful, condescending and lacking basic courtesy.
I’m unclear why this has suddenly become an issue when it’s never been problematic elsewhere. More concerning than the policy itself was how it was communicated. Kindness and respect cost nothing, yet their absence can cost everything.
I will take my business to another location going forward. I hope this feedback serves as a reminder that how we treat others matters, regardless of the circumstances.
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