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Chipotle Strongsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 15029 Pearl Rd, Strongsville, OH 44136
Phone: (440) 846-9625
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Strongsville, OH
Chipotle Delivery · Nearby Stores · CHICKEN AL PASTOR BURRITO BOWL · CHICKEN AL PASTOR BURRITO · CHICKEN AL PASTOR QUESADILLA · CHICKEN AL PASTOR BURRITO BOWL.
Last Updates
Reviews
Jason Hart
Recently my wife ordered the Build Your Own Chipotle meal from the Chipotle in Strongsville, Ohio. When we went to pick it up we stood there for a bit until a worker finally asked what we needed, we told her we were there to pick up our online order, she looked at us kind of weird, then walked away and when she finally did come back to us a few minutes later she told us that they gave it to someone else. How is that possible? Don’t they check names and order numbers? She was not very apologetic and we had to stand around for 20 minutes while they made us another one. What’s the purpose of placing an order for pickup if we need to stand and wait for it to be made? I sent a compaint in about it and when I got a response I was asked for our order number and receipt. I provided those and never heard back. I even sent a follow up email and nothing. I’m glad they take these things so seriously. We won’t be back to that restaurant. Do better Chipotle.
… moreJames
I’ve posted a picture to let you judge the portion sizes for yourself.. literally one fork full of the pork.. literally one bite of meat.. If you want to get ripped off then this is the Chipotle for you. I’ve been a regular here for a while (because I’m such a fool to think that they’ll eventually treat me fairly) and they never seem to give me anything even resembling a fair portion size.
It’s always the same girl making my food who skimps out on the portions, especially the meat, forcing me to constantly have to ask if I can get more beans, corn, etc., but extra meat costs extra, so if you don’t like the 1/3 scoop of chicken she gives you then you’re SOL. I always ask for a salad bowl and she never gives me the salad greens, so this time I specifically said a “salad bowl with the salad greens please” and she started mumbling something to herself, presumably cursing me out.. for you know.. asking for the thing which I’m paying for..
It’s always the same cashier as well, who is very sweet and personable, so kudos to her, but that doesn’t make up for the ripoff portion sizes. Please don’t go to this Chipotle. The Chipotle on 82 across the street from the mall has always been fair to me, so I would recommend going there. But again, please do yourself a favor and DO NOT WASTE YOUR MONEY HERE! THE SERVING SIZES ARE LITERALLY A SCAM AT THIS CHIPOTLE!
… moreIt’s always the same girl making my food who skimps out on the portions, especially the meat, forcing me to constantly have to ask if I can get more beans, corn, etc., but extra meat costs extra, so if you don’t like the 1/3 scoop of chicken she gives you then you’re SOL. I always ask for a salad bowl and she never gives me the salad greens, so this time I specifically said a “salad bowl with the salad greens please” and she started mumbling something to herself, presumably cursing me out.. for you know.. asking for the thing which I’m paying for..
It’s always the same cashier as well, who is very sweet and personable, so kudos to her, but that doesn’t make up for the ripoff portion sizes. Please don’t go to this Chipotle. The Chipotle on 82 across the street from the mall has always been fair to me, so I would recommend going there. But again, please do yourself a favor and DO NOT WASTE YOUR MONEY HERE! THE SERVING SIZES ARE LITERALLY A SCAM AT THIS CHIPOTLE!
Mamie D
Chipotle was the go-to spot you could trust for fresh food, good helpings and great customer service. What’s happening?? I stopped there on the way home from work and ordered two burritos. The servings are about half the sized that they used to be, though it really didn’t matter because the food didn’t taste good enough to eat. The rice was super crunchy and the meat was nothing but dried crumbles that tasted like it had been sitting out a long time. What a disappointment, especially for $27. Strongsville Chipotle, please do better! You used to be so good!
… moreMaryou Ibrahim
Chipotle has completely fallen off. I asked for double meat, was given what was clearly a single portion, and then was charged for double anyway. When I pointed it out, the staff refused to add more meat.
Even the manager admitted there wasn’t enough meat, yet all they added was two tiny pieces that made absolutely no difference. At that point it felt insulting.
Paying extra for “double” and getting less than standard is unacceptable. Portions are inconsistent, prices are up, and customer service is clearly no longer a priority. This used to be a reliable spot — now it’s just overpriced and disappointing.
Won’t be coming back if this is the new normal.
… moreEven the manager admitted there wasn’t enough meat, yet all they added was two tiny pieces that made absolutely no difference. At that point it felt insulting.
Paying extra for “double” and getting less than standard is unacceptable. Portions are inconsistent, prices are up, and customer service is clearly no longer a priority. This used to be a reliable spot — now it’s just overpriced and disappointing.
Won’t be coming back if this is the new normal.
madison
lady at register thinks she too cool for her job and doesn’t understand the concept of customer service. my boyfriend asked for a large drink, she proceeded to give us chips and we kindly informed her we asked for a drink she proceeded to respond with “well i didn’t hear you”. she charged my boyfriend for the chips and then proceeded to try and charge him for a drink. we understand having a bad day but we were nothing but respectful and got treated with attitude and disrespect DO BETTER PLEASE!
… morePujan Patel
Terrible costumer service. I specifically specified that I wanted a veggie bowl. Ended up getting chicken in my bowl. They refuse to re-make or refund. Instead they gave me a number to contact
… moreSharon Doyle
The employees are very friendly. The service was good and the portions were good. We dined in. Everything was good, except that there was a bit of debris on the floor under the tables and their counter needed to be wiped off too.
… moreCatie Springer
Got a burrito the size of my palm. Manager was not very nice but the lady at the cash register was very friendly. I understand that they were busy at the time, but that kind of service is wild.
… moreBrandon Hummel
Do not order through the app for this place. It will tell you that the food is ready and it is not. Waited over 15 minutes when I arrived. Cashier was rude as well. She did not apologize at all for the delay. There were several of us waiting for our food while the app told us our food was ready.
… moreL Alt
Update 10/27/22
So I did end up going back. We ordered ahead and picked up. I found the order on the last shelf, which I believe is T-Z which has NOTHING to do with the name on the order. Anyways, a year after my last review I paid almost $13. The 2nd picture I uploaded today is the “double chicken” you get for an extra $3.55.
At least this time they got the order right. It’s sad if you have to point out something that shouldn’t even be an issue to begin with as the only positive thing. It’s just not worth the money.
Oh yeah, the place was NOT busy. So that’s not an excuse. The order was done 10 minutes before the promised time (so it was already getting cold) and there weren’t many customer dining in.
OLD REVIEW:
This is what you get for 9.85. That’s supposed to be double chicken and, no, I did not eat anything yet. Last time we ordered, they got EVERY single item wrong in our order.
This wasn’t the first time either. They’re putting less and less on there, hence the order for double chicken. (see the other reviews here)
Not going back to this location anymore.
… moreSo I did end up going back. We ordered ahead and picked up. I found the order on the last shelf, which I believe is T-Z which has NOTHING to do with the name on the order. Anyways, a year after my last review I paid almost $13. The 2nd picture I uploaded today is the “double chicken” you get for an extra $3.55.
At least this time they got the order right. It’s sad if you have to point out something that shouldn’t even be an issue to begin with as the only positive thing. It’s just not worth the money.
Oh yeah, the place was NOT busy. So that’s not an excuse. The order was done 10 minutes before the promised time (so it was already getting cold) and there weren’t many customer dining in.
OLD REVIEW:
This is what you get for 9.85. That’s supposed to be double chicken and, no, I did not eat anything yet. Last time we ordered, they got EVERY single item wrong in our order.
This wasn’t the first time either. They’re putting less and less on there, hence the order for double chicken. (see the other reviews here)
Not going back to this location anymore.