

Chipotle South High is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Reviews
Now, today, I go in, order a bowl to go, they give very little meat, so I ask for a little more. I also got cheese and guacamole, of which, they only gave about a half scoop this time. Then I wanted to try the red chimichurri, they gave a small container. I also got a large chips and queso.
Upon checkout, I was charged for double meat, the chimichurri sauce and of course the guac. My bill came to $25.45.
I didn’t order double meat and if they were going to charge me for it, should have actually given double or communicated with me. Had I known I was going to be charged for the sauce, I wouldn’t have got it because I don’t even know if I like it. Furthermore, upon opening my chips, about half of them are wet and undercooked.
To pay almost $26 for “fast food”, it is only fair to be charged for something edible and a decent quantity.
I’ll not visit this location again and won’t recommend to anyone either.
I sat there watching all of but two employees, the two were cooking, while the others were joking around at the prep/serving area. I waited and waited until I got tired of waiting and had to honk my car horn to get one of their attention; I then received my order and I felt that the bag was extremely light considering that I ordered double meat, extra rice, pinto beans, mild salsa, cheese and sour cream. So I parked the car and looked at the bowl and it barely had a full portion of barbacoa or rice (see pictures). I went into the store and let the gentleman at the register know about it and he checked the bowl; he apologized after looking at it, then closed it back up. A young lady working next to him asked if she should remake the bowl and he said no. He then proceeded over to the prep/serving area and pulled out the near empty container that the barbacoa was in and proceeded to put the remaining scraps of meat into a plastic cup, like what they use for the salsa, then gave me back the bowl they originally gave me, plus the cup of scraps of barbacoa, even though he put out a full container of fresh barbacoa. I don’t know if this is how management at this location trains their employees, if so then no wonder why the low rating. I honestly can’t believe I paid over $15 for this bowl. I asked the gentleman for the owner’s name and contact information, but he said there isn’t an owner; then gave me the manager’s business card. I wrote an email similar to this post letting her know about this, but I doubt anything will ever happen because from what I was told by another customer in the store/location tonight, he stated that he reported issues before but that management doesn’t care and will continue to allow this to be the norm. Wish that someone from corporate would look into how this location is making their restaurant/brand look.
i then complained to pepper (the virtual assistant) and she did not help either. i didn’t get my points back and my bowl still does not have freaking steak.
Every time I come here it takes 15-20 minutes for them to scoop food. It’s honestly very lazy and unprofessional. Every day.