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Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
Address and Contact Information
Address: 8255 McGregor Xing, Olive Branch, MS 38654
Phone: (662) 932-4175
Website: https://locations.chipotle.com/ms/olive-branch/8255-mcgregor-crossing
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Olive Branch, MS
8255 McGregor Crossing Olive Branch, MS 38654. Near Goodman Rd & Camp Creek Blvd. place icon. Get Directions · (662) 932-4175.
Chipotle Mexican Grill Locations in Olive Branch
1 Chipotle Locations in Olive Branch. Chipotle Olive Branch. Open – Closes at 11:00 PM. 8255 McGregor Crossing. All Chipotle Locations/; Mississippi/; Olive …
Chipotle Mexican Grill – Olive Branch – MapQuest
Get more information for Chipotle Mexican Grill in Olive Branch, MS. See reviews, map, get the address, and find directions.
Reviews
TaShayla Wilson
I’ve genuinely tried to give this Chipotle the benefit of the doubt, but it’s been one problem after another. Each time I order my usual sofritas quesadilla, something is missing or incorrect, and I end up having to resolve the issue myself. Unfortunately, it’s not just the mistakes—it’s also the unprofessional attitude that often follows.
On October 31, I placed an online pickup order for a sofritas quesadilla with fajitas. When I checked my order, the fajitas were missing, so I politely informed the staff. They insisted it was made correctly and even tried to hand me a cup of fajitas on the side. I declined. A team member remade the order, but when I asked what protein she used, she said “chicken.” I explained that I had ordered sofritas, and she became visibly frustrated. I told her it was fine—I’d just cancel the order. The manager then stepped in, corrected the mistake, and Chipotle’s online chat support issued me a free entrée reward.
On my most recent visit, I ordered the exact same thing: a sofritas quesadilla with cheese and fajitas. The bag felt unusually light, and when I checked, it was a kids’ quesadilla. When I mentioned it to the manager, she said, “Oh, it may be the way she rolled it,” which doesn’t make sense since quesadillas aren’t rolled. I asked if I could cancel the order and get a bowl instead; she told me to call 1-800-Chipotle and said she’d throw away the food.
While waiting to speak with support, I overheard staff repeatedly saying “it’s giving,” clearly referring to me—as if I’m the issue for simply requesting the correct order. I’ve even had a broken utensil in my food before, and the only response has been a few free entrée coupons rather than addressing the underlying problem.
To be clear, I’m not asking for anything extra—just the food I ordered, prepared correctly, without the unnecessary attitude.
If you visit this location, I recommend double-checking your order before leaving. Hopefully, management will step in soon to improve the quality and professionalism of this store.
… moreOn October 31, I placed an online pickup order for a sofritas quesadilla with fajitas. When I checked my order, the fajitas were missing, so I politely informed the staff. They insisted it was made correctly and even tried to hand me a cup of fajitas on the side. I declined. A team member remade the order, but when I asked what protein she used, she said “chicken.” I explained that I had ordered sofritas, and she became visibly frustrated. I told her it was fine—I’d just cancel the order. The manager then stepped in, corrected the mistake, and Chipotle’s online chat support issued me a free entrée reward.
On my most recent visit, I ordered the exact same thing: a sofritas quesadilla with cheese and fajitas. The bag felt unusually light, and when I checked, it was a kids’ quesadilla. When I mentioned it to the manager, she said, “Oh, it may be the way she rolled it,” which doesn’t make sense since quesadillas aren’t rolled. I asked if I could cancel the order and get a bowl instead; she told me to call 1-800-Chipotle and said she’d throw away the food.
While waiting to speak with support, I overheard staff repeatedly saying “it’s giving,” clearly referring to me—as if I’m the issue for simply requesting the correct order. I’ve even had a broken utensil in my food before, and the only response has been a few free entrée coupons rather than addressing the underlying problem.
To be clear, I’m not asking for anything extra—just the food I ordered, prepared correctly, without the unnecessary attitude.
If you visit this location, I recommend double-checking your order before leaving. Hopefully, management will step in soon to improve the quality and professionalism of this store.
Marqu’is Walls
Refrain from visiting this establishment. I arrived this evening and the manager, who was handling my order, took it. I informed her that I would not proceed with the order as I suspected she was misrepresenting the ingredients. I estimated that she used approximately seven strings of barbacoa and six pieces of honey chicken. After the employee stood there for an extended period, I decided to cancel the order and spend my money elsewhere. I may consider returning during daylight hours.
Edit
****
The Service leaders name is Shey or Shay she is very rude and has a terrible attitude. She doesn’t deserve a position in management because she doesn’t have business or customer skills.
I visited today August 7th 2025. I walked through the line. I asked for half barbacoa and half honey chipotle chicken. Then I got to the register and they wanted to charge me for full when I didn’t even ask for full. So they she went to get the girl who took my order and the girl said that I said full which I did not. Which I was on the phone at the time and I asked the person whom I was on the phone with did I say that she said no. So it seems the worker just was just doing as wanted. So the manager threw away the plate and said that I would have to get it remade. So she threw it away which was wasteful. Disgraceful!!! So then the customers and the workers were like why would she throw it away she could have just given you it. They were all confused. Which I waited for a while because she said they were going to remake my food but they never did so I left so now you made a loss on sales and profit because you created a loss situation and failed to rectify the situation. Never…this place deserves better management! Shay is terrible!
You never throw food away in front of the customer!
Going forward there should be training on customer service, p&l, emotional intelligence and training, loss of repeat business, hospitality and communication!
Edit
On August 20th, I visited and they were closed early. If you close at 11pm close at 11:00pm not 10:30 or 10:20!
… moreEdit
****
The Service leaders name is Shey or Shay she is very rude and has a terrible attitude. She doesn’t deserve a position in management because she doesn’t have business or customer skills.
I visited today August 7th 2025. I walked through the line. I asked for half barbacoa and half honey chipotle chicken. Then I got to the register and they wanted to charge me for full when I didn’t even ask for full. So they she went to get the girl who took my order and the girl said that I said full which I did not. Which I was on the phone at the time and I asked the person whom I was on the phone with did I say that she said no. So it seems the worker just was just doing as wanted. So the manager threw away the plate and said that I would have to get it remade. So she threw it away which was wasteful. Disgraceful!!! So then the customers and the workers were like why would she throw it away she could have just given you it. They were all confused. Which I waited for a while because she said they were going to remake my food but they never did so I left so now you made a loss on sales and profit because you created a loss situation and failed to rectify the situation. Never…this place deserves better management! Shay is terrible!
You never throw food away in front of the customer!
Going forward there should be training on customer service, p&l, emotional intelligence and training, loss of repeat business, hospitality and communication!
Edit
On August 20th, I visited and they were closed early. If you close at 11pm close at 11:00pm not 10:30 or 10:20!
Barbara tortorella
This was my burrito bowl that was just delivered through door dash. I can’t if tell if this was poorly created or they sent me someone’s else’s trash by mistake. This place needs new management. Starting to understand 2 star rating.
… moreAlon Cooley
This was the worst experience I’ve ever had at this restaurant. I usually love eating here, but after this visit I will never return to the Olive Branch location.
Our server appeared very unprofessional. His clothing looked sloppy, and the way he handled the food was careless. He also had tissues around his ears, which looked unsanitary while preparing and serving food.
On top of that, the serving line had food spilled all over it and did not look clean or well maintained. Overall, the environment and service felt very unprofessional.
This location is a very poor representation of the brand, which is disappointing because I’ve always enjoyed this restaurant in the past.
… moreOur server appeared very unprofessional. His clothing looked sloppy, and the way he handled the food was careless. He also had tissues around his ears, which looked unsanitary while preparing and serving food.
On top of that, the serving line had food spilled all over it and did not look clean or well maintained. Overall, the environment and service felt very unprofessional.
This location is a very poor representation of the brand, which is disappointing because I’ve always enjoyed this restaurant in the past.
Lorielle Fleming
Hope corporate sees this and I will be emailing them. Olive Branch is a beautiful community yet this Chipotle is always disgusting with food everywhere and smears on every window. I never see more than 4 cars yet everytime the food is empty and not fresh. The staff also needs to be trained on customer service. It’s a shame that this is the closest Chipotle writhing 15 minutes yet the experience is disgusting. I came to the location 3 time and never even placed an order. 1st time there was hair in the rice, 2nd time it was extremely dirty, and 3rd time the staff was rude, food was empty, and dirty. I pity those that have actually eaten here.
… moreCJ Davis Trucking
Out of Fajita Veggies 3 hours before store closing because they “were not prepped”. Sold me a large chips and queso, gave me a small bag of chips. Pretty sure the lid on my tractor lemonade was already open. Tried to give me a flimsy bag for two orders of heavy food. Overall unorganized and untidy. Lights out in drink display cooler. I’ve seen much better Taco Bells tbh. Definitely can be managed better. Just gives off the air of not caring. The young man that helped me was helpful and seemed to care but, one person can’t do everything. Spent $30 and very disappointed.
… moreWho Cahs
I came in an hour before close. The person making food mumbles something twice, I can’t understand what it said. It takes a customer to tell me what it said. It said “online order only”. I’m there, in person, wanting to place an order. The customer, who had to translate for me told, me that they had to place an online order, while present in the establishment, to make a purchase. That’s ok. I’ll place the order a minute before closing each time, online. 🙂 Enjoy the overtime.
… moreEricah
This was HANDS DOWN the WORST Chipotle I’ve ever been to!!!!
It was more than 2 hours before closing, and they were completely out of almost everything — no cheese, no guacamole, no fajita veggies, no medium salsa, and not even any forks. When I asked if they could restock, they said they weren’t restocking anything and what I see is what I get.
Not to mention that when I finally got my food, it was cold!!! At that point, it was clear no one cared about anything that was happening in that restaurant.
Also, the place itself was a mess!! Tables dirty, trash everywhere, supplies unstocked. The staff were also very apparently checked out, unfriendly, and not caring about anything.
I honestly couldn’t believe how awful everything was at this Chipotle.
AVOID AT ALL COSTS!! 0/5 stars
… moreIt was more than 2 hours before closing, and they were completely out of almost everything — no cheese, no guacamole, no fajita veggies, no medium salsa, and not even any forks. When I asked if they could restock, they said they weren’t restocking anything and what I see is what I get.
Not to mention that when I finally got my food, it was cold!!! At that point, it was clear no one cared about anything that was happening in that restaurant.
Also, the place itself was a mess!! Tables dirty, trash everywhere, supplies unstocked. The staff were also very apparently checked out, unfriendly, and not caring about anything.
I honestly couldn’t believe how awful everything was at this Chipotle.
AVOID AT ALL COSTS!! 0/5 stars
Capricious Westbrook
On February 9, 2024, around 2pm, I ordered food for myself and my children. Got a bowl and wanted fajita veggies. As you can see, the veggies were charred. Very burnt. Could not even eat my food due to the taste of burned veggies that succumbed the entire bowl. Ended up throwing it away. If veggies are burned like that, they should have been discarded, not served to the public. Will not be back to this location. Probably will make my own from now on. Too many bad experiences with food and customer service. Customer service would not replace my food. Gave me a BOGO offer. Why do I have to buy something to get my food replaced?!
… moreSusie Richardson
I ordered my food and asked for a cup of vinaigrette. When the guy went to get it, Nutty professor little sister (heavy set girl with the glasses) stopped him and said, “No, those are for paying customers,” as if I wasn’t one. Then she said they needed to make more, and I told her that was fine because I was dining in. I waited…and waited…but nobody made any effort to prepare more vinaigrette.
So I asked, “Since y’all aren’t going to make it, can I get some queso instead?” The heavy-set guy said it would be an upcharge—and sure enough, they charged me for queso I never even received.
First and last time I’ll ever come to this location.
… moreSo I asked, “Since y’all aren’t going to make it, can I get some queso instead?” The heavy-set guy said it would be an upcharge—and sure enough, they charged me for queso I never even received.
First and last time I’ll ever come to this location.