Chipotle Columbia TN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Jessica Tisaby
I don’t normally do bad reviews but this time I made an exception. I order food through the app the day before when I got off work around 3pm for lunch today. Never had issues in the past through the app and they print off everything for each meal so you can see what does or doesn’t go in each. Not rocket science. When I opened my 2 entrées. Both of my orders were wrong. I don’t eat meat. Why is there chicken in my bowl? Where is the lettuce? My husband didnt want cooked vegetables/fajitas in his. Why is there corn in my bowl??? I get the same thing every time… called the store and the manager didn’t want to remake my food and said go through the app for a refund. You don’t get a refund through the app. Just 2 free entrée’s that you have to use separately which is only good for the day they offer it. Even if you can argue that maybe they swap the lids. I didn’t ask for sour cream in mine. No animal products is suppose to be in mine and even in his there’s not supposed to be corn. Again, where is the lettuce? I called the store wanted my food remade but the manager refused. First she was trying to say if you don’t have a receipt or order details. And then I said the order details and receipt is still printed on the bag and on each bowl. She just kept saying well I can’t give a refund if you ordered through the app. I cut her off because she kept rambling about the app and not being sure what I ordered. I said I’d rather you remake it then give me a refund. She said I’m not remaking it because you seem hostile . Never cursed her or anything. Only cut her off once and I was talking with authority in my voice because I said I didn’t want to go through the app. I became agitated after she said she wasn’t going to remake my order and she hung up.
… moreJenny
The staff at this location are consistently rude. Second time here when there has been an issue. This time I was charged for queso, I didn’t get queso. My husband brought the receipt back in and they said they couldn’t give him the money back. They would have to refund the entire order $32 and charge it again. Yeah, no. So he said can you give me a side of guac or something to make up for the extra charge $1.70, something to make it easier. The employee snapped back with, I can’t give you that, that’s $5. My husband said, it’s $5 for a side?? She said it’s $2.25. We could have paid the difference. It’s not even about the money, it’s the fact that they were in the wrong and wouldn’t fix it. No, we don’t want to be charged another $32. Called corporate because you can’t call any of the stores directly. Who knows where you’re actually calling?? Corporate solution was to send us a credit for free queso! We didn’t order queso or want queso. So they are refunding our money in 3 to 5 business days. I’ll drive to Spring Hill before ever returning to the Columbia location again. Rude, unprofessional behavior! Nothing like walking into a restaurant and being given a dirty look. Unbelievable
… morePreston Bean
The manager likes to scream at people when you ask for an extra sauce and even offer to pay for it. She will also throw it at you and scream as you’re walking out that you didn’t pay which is not smart considering we have receipts. Multiple people saying they won’t even go there because of her.
This is not the first time we’ve seen this from her either.
… moreStephanie Folsom
This location has the worst customer service. Consistently bad! I walked into the store, and it was clear that all the workers were fighting. When I went to get my food, one worker snapped at the other girl working. Then, I got my food and walked to the drink machine, and two employees were blocking the area and gossiping and cussing, so that I couldn’t get to the area. I had to ask them to move. Then I forgot my chips, and when I walked back in she yelled, “What do you need!?” I was completely shocked by the attitude. I will never come back here again!
… moreDivy Patel
Our host, Aralyn, was one of the worst hosts I’ve seen. She denied us fajitas and when we brought it up, she rapidly escalated the situation. If the owner is reading this, please fire her before she causes more damage.
… moreJohnny
It’s Chipotle, so it’s delicious, but one particular employee has apparently taken it upon herself to ruin this restaurant’s reputation. She refused to identify herself but I believe she was the shift manager. I’ve rarely seen an employee so ill-fitted for her position.
Edit: this is the burrito I received when I went in while the Wicked Witch wasn’t working. I’ve eaten at least 2000 Chipotle burritos in the past 20 years and this was the biggest I’ve ever seen and the worker managed to wrap it with a single tortilla. Fire that horrible manager and I will edit my score to 5/5.
… moreBilly Hill
There’s no way to be polite, this is the nastiest restaurant I’ve ever been in. The food prep and serving counters were both covered in food and when there was a break in customers no one cleaned it for the 25 minutes I was in the store. Trash was all over the floor in the dining area, especially under the garbage can. The employee taking and making orders was going to the kitchen and eating between customers and not washing her hands afterwards. When I asked to speak to the manager it was a young employee that had just been laughing with the employee that was eating between orders. I spent 23 years in the food service industry and if I were an inspector I would’ve shut this restaurant down.
Also, we had to (kid you not) show the lady what went on their Wholesome Bowl! She said ” I don’t have the paper with those ingredients” so we showed her on our phone.
… moreAlex Davila
Staff was friendly, food was mostly well prepared & fresh, & the lobby was clean & inviting. I’m only deducting marks for 2 reasons, For some reason Chipotle’s online ordering interface was malfunctioning, so I had to enter to order, & the tortilla chips were way way too salty.
… morePaul Joiner
A new store with a lot of details still to work out. At lunch time the store was pretty dirty – tables and floor needed tending to. The staff looked pretty worn out and on edge. I imagine it’s been a long week for them.
The food is Chipotle. It’s pretty standard wherever you go. It’s a bit pricey, but it is fresh and good.
I think with some attention and care, this will be a great location. I love the drive through and the location is easy to get and out of.
… moreKatie Cates
The horrid POS manager of this POS location, decided to inform my disabled wife that she was refusing to help her, because we parked in the front of the store to just pick up an order. She also told her employees not help her. All of the handicap parking spots we’re full. No it was not a fire line. No it was not an emergency exit. No I was not blocking the ramp. No I was not blocking the flow of traffic. She absolutely refused service for a simple pickup order for someone who was disabled and could not walk across the entire parking lot. I hope you have the day you deserve. It’s no wonder your store has such poor ratings, you have such poor management. Do better Chipotle.
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