adison hunt
I’m never one to complain about service, never. We came i. today and as soon as we’re walking to the counter the man on the line was already shouting across the store for what we wanted. I told him what I wanted and he didn’t listen the first time completely messing up the order when i told him it was incorrect and he remade it he still got the bowl wrong. Felt completely rush and my coworker who was eating with me felt the same way. He had ordered a burrito and one he tried to charge for double steak when he gave us a half order in the burrito and didn’t even roll the burrito so when he opened the package the burrito fell apart. Horrible service.
… moreJ Hadley
This location demonstrated an astonishing level of disregard for its customers. During the 20 minutes I was seated outside, I watched no fewer than fifteen customers be turned away — two and a half hours before the posted closing time. Staff informed each person that they were “not cooking any more food,” effectively shutting down operations while the restaurant was still open.
There was no explanation, no urgency, and no attempt to provide alternatives. Just a blanket refusal to serve anyone who walked through the door. For a national chain that advertises consistency and reliability, this is a complete failure of basic operational standards.
If a restaurant cannot maintain service during its advertised hours, that reflects directly on its management. This experience was unprofessional, dismissive, and entirely avoidable. I will not be returning to this location, and I would strongly caution others to be aware of the ongoing issues here.
… moreSam Renfrow
The serving team at the Arlington store is extremely efficient! They do a great job of getting you “through the line”. This store is also the cleanest location I have been through. Tables are cleaned promptly, and the drink and utensil are is very clean and wiped down. The trash is removed promptly as well. Very highly recommend!
… moreRobert Romeo
I see people complain about the serving sizes and quality at chipotle going down over the years.
Haven’t had that issue here.
Whoever made my chicken burrito on 7/31 around 8:20 pm made the best chipotle burritos I’ve had in years. I ordered and paid for double and he made it happen.
… moreKelly Trobaugh
The girl at the drive thru 12/10 6:30, opened the window and didn’t speak just looked at me like I’m bothering her ??? I said I have an order to go. She went and got it and handed it to me and closed the window. She is extremely rude, this is not the first time. My husband had same issues with her.
… moreRobert Sterling
What can I say…..not a vegan I however tried the food it was different but not discussing would I go back 1 out a 100….10….but if that’s your thing then this place is right for you
… moreliliana hernandez
We been to a different location and the amount of food is always good but in this one the portion was to little , not going back for sure
… moreJamie Littlefield
I just placed an order thru the app for 2 steak bowls and 1 steak burrito and received a pickup estimated time of 6:30 pm here in Arlington TN at Airline Rd location. I had to ask staff after waiting 25 minutes past my pickup time as I watch multiple walk in customers come in and order food and leave while I still waited. The staff asked an employee for a status and he said “I’ll get to it”. After receiving my food order 30 minutes late with no apology, I checked the food labels which were properly marked. When I got home I unwrapped the container labeled burrito to discover it was a bowl instead. I tried calling the store multiple times and on one attempt I left a voicemail and in the second it just kept ringing. My family has been a Chiplote customer for years and we all extremely excited about the new opening but I seriously doubt we will ever return to this location after the first visit. No manager in site and no sense of urgency or manners. Extremely dissatisfied and disappointed and hope this is not a company wide culture issue.
… moreDoris Myles
This is a fairly new location, but the service is poor. On a recent visit, the veggies and chicken were almost completely gone, so I asked if I could wait for the cook to finish with the fresh veggies and chicken. The person taking my order, said “nothings wrong with this”. And I replied, I would prefer to have hot and fresh food. She then walked over to the cook and whispered, and they laughed. They were not polite. I also asked for chips, which were Not fresh. The drink area and napkin areas were gross. I have visited the location a few times, but I always leave disappointed. I hope the management addresses the poor service. The workers are poor ambassadors of Chipotle Arlington.
… moreLaurens
Everytime I visit I get great service, decent food and it goes as any chipotle visit would. Not sure what else there is to say. Prices are expensive but that’s a corporate thing.
… more