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Chipotle Johnson City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2013 N Roan St, Johnson City, TN 37601
Phone: (423) 218-0493
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Johnson City, TN
Nearby Stores · Chipotle Mexican Grill. 1801 W State Of Franklin Rd, Johnson City, TN, 37604. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 1401 E Stone Dr, …
Chipotle Mexican Grill Locations in Johnson City
Chipotle Johnson City. Open – Closes at 11:00 PM. 2013 N Roan St · Chipotle ETSU. Open – Closes at 11:00 PM. 1801 W State Of Franklin Rd.
Chipotle Mexican Grill in Johnson City, TN
About Chipotle Mexican Grill … Chipotle ETSU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, …
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Reviews
Antonia Beauchamp
Worst burrito and salad. The burrito was all rice, no meat or beans. The salad was missing several ingredients and wilted spinach rather than the lettuce on the menu. Would not go back to this location.
… moreSenor Todd
Worst experience at a chipotle. The staff began to act awkward and rude because I ordered a single quesadilla, which was denied because I did not order online. So I settled for the kid’s quesadilla, and the required, despite me saying I did not want, sides. Then when i ordered a taco the employee pissly responded about not caring beef and I had to do it a certain way, I was okay with that, but then he started getting short and walking away because I ordered the side taco. Then him and other staff would turn the corner to look at me , clearly talking about me in the back . I can’t be the first person to order a side taco? The front lobby had a Large liquid spill that remained there unmarked my entire time. I then got home to find out they did not heat the quesadilla so it was still just shredded cheese in a tortilla. Bad service, RUDE staff
… moreOliver Perro
I was shocked at my experience I had yesterday at Chipotle on N Roan. I ate there at 3 o’clock on Saturday. The older lady behind the counter was very rude. She acted like she was annoyed that we were there. Every single table was empty and had food smeared and trash all over them not one table was clean, trash was all over the floor of the dining room. I understand if they had a lunch rush, but this was 3 o’clock and they were no longer busy and no one attempted to clean the dining room. The employees need to be trained on how to give good customer service. It was a horrendous experience. Barbaritos and Moes are much better options
… moreJulia Blair
Ordered no rice. Instead of no rice, they gave me double rice and no meat. And Door dash will only refund $4.
… moreTony Cradic
After my bad experience at a Knoxville Chipotle (reviewed earlier), I thought I’d give Johnson City a try. The deep fryer was broken so no chips or hard tacos. Sigh. The restaurant wasn’t busy and yet was a mess. No clean tables. Drink station a wreck. Garbage cans full and spilling out. We dined in because we were killing time, and the entire time I watched as most of the employees stood around playing on their phones and chatting it up. No effort to address the mess in the restaurant. I gave 2 stars because my food was actually pretty good, but the manager on this shift is seriously lacking. My recent Chipotle experiences to date- both not good. Starting to look like a brand issue.
… moresteve long
I dont know why this place only has 3 stars, first of all its far superior from the other Chipotle on state of franklin. The staff is so friendly, and the ingredients are so much fresher. Yes the prices are high, but what isnt these days. I have been there the last 2 Saturdays for the BOGO special, and u cant bet that.
… moreAbby Morris
This was a horrific experience. My food was burnt.
The restaurant was filthy as shown in the photos.
The workers were nice but it was very evident that there was no cleaning done today. The drink fountain was covered in sticky spilt drink and there was not a single clean table to sit at. I was also warned by other customers to watch out for spilt water that was never wiped up. The photos make the place look better than it was. I will not be back
… moreThe restaurant was filthy as shown in the photos.
The workers were nice but it was very evident that there was no cleaning done today. The drink fountain was covered in sticky spilt drink and there was not a single clean table to sit at. I was also warned by other customers to watch out for spilt water that was never wiped up. The photos make the place look better than it was. I will not be back
Joe Baghadounis
I’m not sure why Chipotle gets such a bad rap. They’re like the Nickelback of food, it’s cool to hate them so people do it. That doesn’t make sense to me, I found the service and food quality both exceptional.
… moreAgastya Chaturvedi
currently halfway through a burrito that is 50% cheese and i figured i’d make a review. i raised the below issues to management and they told me that they’d actually had a decline in complaints recently! i assume they do not check google reviews
the complaint today: staff took a couple minutes to find me waiting at the counter despite the restaurant being empty. proceeded to give me the smallest portions i’ve ever had. touched the food in the burrito with the ladles/serving spoons, which has to be a health violation, at the very least it left an unhygienic impression. after giving me a quarter-label of corn they started to roll the burrito; i politely asked for some more food since i was prepared to pay Chipotle Prices; thankfully they agree—and end up putting an entire fistful of cheese as the last ingredient. i was staring at the burrito but i’m pretty sure she was looking me in the face as she did this. had i received actual adult portions today, this would still have been too much cheese. i took it because i have never had so much cheese in a burrito that it dwarfed every other ingredient, and had no idea it would be this unpleasant.
on the upside, the other employee at the register did not charge me for the half-spoon of guac i received! i didn’t even ask.
i am only pointing this out instead of chalking it up to a bad experience because i have noticed a general decline in this location over the past six-or-so months. we expect more from Chipotle. here’s some more context if you’re curious—
most of the time, every table surface has smears and the outdoor/indoor trash bins are rarely cleared, if they’re even there. this happens when the restaurant is completely empty and the staff appear to be doing nothing.
do not trust the to-go app. staff will finish your quesadilla and let it freeze by the to-go window while you wait 30 feet away in the restaurant for your app to notify you it’s done, if you ask the counter they might bring you the food apparently unaware of their mistake.
i’ve asked for a burrito bowl/lid several times when getting my burrito to go because it’s a convenient way to transport the remains. staff are so disengaged that i generally have to ask twice, and will only receive the cardboard bowl, and then have to specify a third time that i obviously need the metal lid.
i’ve come by 90 minutes before closing to a restaurant that looks like it hasn’t been open in weeks, no napkins or lids or trash bins, dirty floors and staff that don’t really care about their jobs. besides my experience today, i’d say it’s possible most of the staff are actually pretty competent, and they just suffer from abysmal leadership. i don’t blame them because i know how the culture of a workplace will get the same people to react in very different ways, depending on the direction they receive.
i realize many of these are things you’d expect to see at most restaurants. this time a year ago chipotle took itself seriously, and i was fine to watch its decline passively until someone filled my burrito with cheese for requesting a visible amount of lettuce.
… morethe complaint today: staff took a couple minutes to find me waiting at the counter despite the restaurant being empty. proceeded to give me the smallest portions i’ve ever had. touched the food in the burrito with the ladles/serving spoons, which has to be a health violation, at the very least it left an unhygienic impression. after giving me a quarter-label of corn they started to roll the burrito; i politely asked for some more food since i was prepared to pay Chipotle Prices; thankfully they agree—and end up putting an entire fistful of cheese as the last ingredient. i was staring at the burrito but i’m pretty sure she was looking me in the face as she did this. had i received actual adult portions today, this would still have been too much cheese. i took it because i have never had so much cheese in a burrito that it dwarfed every other ingredient, and had no idea it would be this unpleasant.
on the upside, the other employee at the register did not charge me for the half-spoon of guac i received! i didn’t even ask.
i am only pointing this out instead of chalking it up to a bad experience because i have noticed a general decline in this location over the past six-or-so months. we expect more from Chipotle. here’s some more context if you’re curious—
most of the time, every table surface has smears and the outdoor/indoor trash bins are rarely cleared, if they’re even there. this happens when the restaurant is completely empty and the staff appear to be doing nothing.
do not trust the to-go app. staff will finish your quesadilla and let it freeze by the to-go window while you wait 30 feet away in the restaurant for your app to notify you it’s done, if you ask the counter they might bring you the food apparently unaware of their mistake.
i’ve asked for a burrito bowl/lid several times when getting my burrito to go because it’s a convenient way to transport the remains. staff are so disengaged that i generally have to ask twice, and will only receive the cardboard bowl, and then have to specify a third time that i obviously need the metal lid.
i’ve come by 90 minutes before closing to a restaurant that looks like it hasn’t been open in weeks, no napkins or lids or trash bins, dirty floors and staff that don’t really care about their jobs. besides my experience today, i’d say it’s possible most of the staff are actually pretty competent, and they just suffer from abysmal leadership. i don’t blame them because i know how the culture of a workplace will get the same people to react in very different ways, depending on the direction they receive.
i realize many of these are things you’d expect to see at most restaurants. this time a year ago chipotle took itself seriously, and i was fine to watch its decline passively until someone filled my burrito with cheese for requesting a visible amount of lettuce.
Ty Christian
Hours are incorrect. Management needs to really step it up. There was trash stacked everywhere around the restaurant. The employee, I didn’t get his name, but he tried to hook me up the best they could. Everything including chicken was out. They were preparing to close at 8 pm. This location has terrible management and needs some serious TLC.
… more