SarahKP
This is a message for the owner of this establishment – do yourself a favor and fire EVERY SINGLE PERSON THAT WORKS FOR YOU!! This is hands down the WORST Chipotle quite possibly in the whole 256! I live about halfway between the Athens and Madison stores, so I will typically go to whichever one is most convenient for me depending on where I’m coming from. However, after tonight, I will never – and I mean NEVER- stop at this Chipotle again. In fact, I will go out of my way to drive to Madison to get my food, even if I’m driving on fumes! I need you to understand that your staff doesn’t give a single crap about your restaurant. Not only are they RUDE but they are unnecessarily slow and completely incompetent. This isn’t my first experience with this store but it’s my most recent and it was enough to warrant this bad review. Tonight I placed an order through the app and arrived at the time it said it would be ready. There were cars in the ‘chipotlane’ so my daughter decided to run in and grab the order, we both thought it would be quicker that way. When she walked in she gave the name to the girl behind the counter who responded with a raised index finger to the face and said “wait”. Nothing more, nothing less…. just “wait”. She was ignored for a long time while listening to the employees gossip about their personal lives. When someone finally acknowledged her presence she was told it wasn’t ready and proceeded to watch them make the order that should have been ready when she got there! She didn’t walk out of there until 20 minutes had passed. They weren’t busy, they just didn’t care. In fact, they acted like they were annoyed that we were there to spend our money. So, 20 minutes late is already annoying enough as it is but then we get home, ready to eat, and this food is NASTY!! The chicken is chewy and UNDER COOKED!! Every single piece of it is, I can’t even eat it. I spent almost $30 for nothing! I’d have been better off just throwing my money in the trash. So now I’m sitting here still hungry, having to make myself a peanut butter and jelly sandwich for dinner after throwing away almost $30 worth of food. As a business owner you should seriously reconsider your hiring process and your entire staff!!
Edited to say – not only is the under cooked chicken a huge health hazard but the guac that I paid extra for had huge chunks of hard avocado in it. Not only are they using unripe avocados, they couldn’t even be bothered enough to chop and mash them?! DO BETTER!
… moreWendy Shuey
If I could give a negative 10 for customer service, I would. Whoever they have working the drive thru should be fired! EVERY SINGLE TIME I GO THEY ( don’t know if its male or female) ARE SO RUDE! To the point that ” they” do not even talk. I drove up on time to pick up my food. Waited for approx 9 mins before the person working acknowledged I was there by opening the window and just looking at me. Literally just looking. Not saying “Hi can I help you” ” What’s the name on the order?” NOTHING! So I looked at them and said Wendy. They handed me my bag of food and closed the window. Not a “thank you” or ” have a nice day” NOTHING! They ( the same person) have done that 3 previous times! What disgusting customer service skills. I was giving them the benefit of the doubt thinking that may have had a bad day the first time it happened. I’m the type of person that is usually very cordial and says ” Hi” or ” How are you” and “Thank you” every time I go anywhere and get service. However, the second time it happened I was agitated. Third time pissed. Now I am just disgusted by this vile, miserable person. Whoever is the manager or franchise owner should coach or fire this person. I visit this Chipotle once a week. I will not go back until they get rid of that person. I would say to this person to ask Santa for a better attitude, but I have a feeling they are only getting coal this year.
… moreTheron Airhart
⭐⭐⭐⭐⭐
Started 2026 with a barbacoa bowl at the Chipotle on Hwy 72 in Athens, Alabama—white rice, pinto beans, queso, lettuce, and shredded cheese. Large portions and filling. The barbacoa seasoning wasn’t my favorite, but overall it was good. My girlfriend and I also noticed the sweet tea tasted extra sweet, like it had a lot of sugar. Smaller, newer-looking location with plenty of seating. Great spot for a healthy meal.
… moreMona Joshi
Today I went to this place to get vegetarian bowl. I strictly gave them instructions that I am pure vegetarian and I don’t want anything mix up. So, please be careful while packing the food. And even I asked for each dish they were adding to the bowl if it has meat in it or not. When I was eating the veg bowl I came up to chew beef which is strictly prohibited in my religion as we worship it. This was such nasty act. This caused me distress, discomfort and vomiting. Such practices are strictly unacceptable. I don’t know how come such a reputated brand Chipotle ignore such restrictions of their customers. Too awful experience. Please please vegetarian never ever try chipotle in such places.
… moreAngela Kurzhal
This place looks nasty. Men’s bathroom had poop stuck to the toliet. So gross! Floors needed to be mopped. Trash all over the main dining room. Dirty tables. We visited at 1:00 on Sunday afternoon.
… moreD Baylor
I came in around 8:15pm for a late dinner. The food was fresh, hot, and tasted really good. Everything was available to choose from and the staff was very pleasant.
Bowl with brown rice
Chicken
Peppers and onions
Queso
Pico and corn
… moreAbcdefghi
I ordered two bowls – one of them being a veggie bowl and the other with one kind of protein – and they charged me $31.12 . I’ve never paid that much before ! The food was flavorless and they barely put any food on my plate
… moreC Whitt
How do you get a quesadilla mixed up with a bowl? They even had it marked on the label “quesadilla” but instead I get a some type of bowl I didn’t order. We also paid extra for a specific red sauce and it was left out. So disappointing!!
… moreBrady Eubank
You know, the food is most of the time decent but idk what it is with Chipotle in general…their employees are always rude as hell. Especially this location. No one has polite anymore. Customer service interaction is a disgrace. Do better.
… moreCatalina Baby
Not that friendly imo
One of the worst Chipotle s
I be back about food
Ok food was very bland ,undersalted,no seasoning
Rice was not cooked properly. All starchy n firm to hard
Hard pieces nasty rice
Gave me mostly rice
Very little meat ,bland also
Charged me for torillas
Worst one ive been too
Asked for some red hot sauce
Never got it
… more