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Chipotle Buena Ventura Lakes is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 13935 Landstar Blvd, Orlando, FL 32824
Phone: (689) 500-4165
Menu Photos
Order and Reservations
Order: Order online
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11680 University Blvd – Chipotle Mexican Grill in Orlando, FL
11680 University Blvd Orlando, FL 32817 Near University Blvd & Arden Villas Blvd. Next to Logan’s Roadhouse
Last Updates
Reviews
Danielle Sullivan
Subject: Second Formal Complaint – Chipotle Location at 13935 Landstar Blvd, Orlando, FL 32824
To Whom It May Concern,
This is now the second time I am filing a complaint regarding the Chipotle at 13935 Landstar Blvd, Orlando, FL 32824. Unfortunately, the issues remain the same, if not worse, and this location continues to provide an unacceptable dining experience.
Once again, there was no manager present during lunchtime service, and the overall quality of the food was horrendous:
• The rice had no lime or cilantro and was clumped together to the point it resembled mashed potatoes.
• The fajita vegetables were chopped in excessively large chunks, about the size of a thumb, showing pure laziness and lack of care in preparation.
• The beans tasted like they had been reheated multiple times.
• To make matters worse, the ice machine was out of ice, yet drinks continued to be sold on a very hot Orlando day.
When I raised these concerns, no effort was made to correct or remake the food. We spent over $100 on meals that ultimately went into the trash because they were inedible. Even more troubling, a family member who attempted to eat part of their meal became ill with diarrhea shortly afterward.
This location shows zero leadership, zero accountability, and zero quality standards. At this point, I strongly believe it should be considered for closure, as it is damaging Chipotle’s reputation and failing to uphold even basic customer service expectations.
I urge you to take serious corrective action immediately. This is a disservice to loyal Chipotle customers and to the brand as a whole.
… moreTo Whom It May Concern,
This is now the second time I am filing a complaint regarding the Chipotle at 13935 Landstar Blvd, Orlando, FL 32824. Unfortunately, the issues remain the same, if not worse, and this location continues to provide an unacceptable dining experience.
Once again, there was no manager present during lunchtime service, and the overall quality of the food was horrendous:
• The rice had no lime or cilantro and was clumped together to the point it resembled mashed potatoes.
• The fajita vegetables were chopped in excessively large chunks, about the size of a thumb, showing pure laziness and lack of care in preparation.
• The beans tasted like they had been reheated multiple times.
• To make matters worse, the ice machine was out of ice, yet drinks continued to be sold on a very hot Orlando day.
When I raised these concerns, no effort was made to correct or remake the food. We spent over $100 on meals that ultimately went into the trash because they were inedible. Even more troubling, a family member who attempted to eat part of their meal became ill with diarrhea shortly afterward.
This location shows zero leadership, zero accountability, and zero quality standards. At this point, I strongly believe it should be considered for closure, as it is damaging Chipotle’s reputation and failing to uphold even basic customer service expectations.
I urge you to take serious corrective action immediately. This is a disservice to loyal Chipotle customers and to the brand as a whole.
Victor Baute
They are improving! They are doing efforts and good job. Congrats ! But others stores cook bad chicken and meats. But here I already enjoy good food ! Recommended for Latinos and Americans
… moreGenesis Guevara
customer service wasn’t good, they tried to make us pay for something that we weren’t specifically aware of right after another employee can to specify about the quesadilla could be only order online, the rice was hard and they didn’t wrapped our burrito in a nicely way. I use to work in fast food as well i get it but you can’t force customers to buy something.
… moreJonathan Soto
One of the worst experiences in my life. Ordered a double steak bowl and the steak tasted old and gamey. I let the lady manager know she said “no I tasted the steak this morning it taste fine” I ask for a refund she says “no I can make you another bowl” I get a chicken bowl she doesn’t give double chicken either. So now I’m losing money. I will never go back to this location there’s always something wrong here. I have reached out to corporate as well.
… moreNena Monroe
We came in tonight and it was already busy. We get to the employee to order and now the line is halfway to the door and the Manager (gentleman) walks away from the register stating he is going to do temps. We finish our order but the couple in front of us is still waiting to pay NOW THE LINE is at the door literally and the manager is still doing temps JUILO who completes making the food now has to hop off ring the couple and us out and then hop back on to finish making orders. I’ve worked and managed at restaurants and fast food places I get temps are important but they do not supersede customer service and making the transition of a food line up easy for both workers and customers. Julio however did amazing and handled it well he needs a promotion and raise.
… moreПаа Чуйко
January 6, 3:00 PM — peak hour.
Only one employee was working in the restaurant, handling both the kitchen and the cash register.
There were 27 customers waiting in line, and the line was not moving at all.
Meanwhile, the other employees were standing in the corner of the kitchen and talking instead of working.
… moreOnly one employee was working in the restaurant, handling both the kitchen and the cash register.
There were 27 customers waiting in line, and the line was not moving at all.
Meanwhile, the other employees were standing in the corner of the kitchen and talking instead of working.
Nora Silva
I’ve always been to several Chipotle locations, and while I love the concept of fresh, customizable meals, the experience has been inconsistent across the board.
Firstly, and the most important one is the lack of food in the different locations we have visit like for example the worst one has been the one at 13935 Landstar Blvd. and Orange Blossom Trail in Orlando.
Secondly, the portion sizes seem to vary greatly depending on the staff working. Some days, you get a generous scoop of your favorite ingredients; other days, it feels like they’re rationing every single item.
Third, the cleanliness in many locations leaves a lot to be desired. Tables from the same kitchen inside are all messy with food all around with dirty dishes overstocked.
Tables are often not wiped down, trash bins overflow, and the drink stations can be messy.
The service can also be hit or miss. While some employees are friendly and attentive, others appear rushed or disengaged, making the experience less enjoyable.
Lastly, I’ve noticed issues with online orders. Items are frequently missing, and sometimes the quality isn’t the same as when ordering in person.
I still enjoy Chipotle for a quick, healthy meal, but I really hope that this type of behavior changes across establishments, as it speaks volumes and they focus on improving consistency, cleanliness, and service in the future.
… moreFirstly, and the most important one is the lack of food in the different locations we have visit like for example the worst one has been the one at 13935 Landstar Blvd. and Orange Blossom Trail in Orlando.
Secondly, the portion sizes seem to vary greatly depending on the staff working. Some days, you get a generous scoop of your favorite ingredients; other days, it feels like they’re rationing every single item.
Third, the cleanliness in many locations leaves a lot to be desired. Tables from the same kitchen inside are all messy with food all around with dirty dishes overstocked.
Tables are often not wiped down, trash bins overflow, and the drink stations can be messy.
The service can also be hit or miss. While some employees are friendly and attentive, others appear rushed or disengaged, making the experience less enjoyable.
Lastly, I’ve noticed issues with online orders. Items are frequently missing, and sometimes the quality isn’t the same as when ordering in person.
I still enjoy Chipotle for a quick, healthy meal, but I really hope that this type of behavior changes across establishments, as it speaks volumes and they focus on improving consistency, cleanliness, and service in the future.
Jomarie Fourquet
Worst chipotle in central Florida! Makes no sense to extend your hours of operation till midnight when your cooks refuse to make more rice and beans at 10:30pm! Make it make sense chipotle. When asking the cook if they will make more, he said not tonight. I told him what would’ve happened if I placed an online order with rice and beans; he simply told me they wouldn’t fulfill my order. Corporate needs to get hands on at this store. Fire them all
… moreJeanette Cameron
I typically use the Chipotlelane and order through the app. Orders are generally ready on time, which I appreciate. One thing I’ve noticed is that the rice portions sometimes seem lighter when using the lane compared to ordering inside. Overall, the staff is friendly and the experience is usually smooth.
… moreQueen_Kimmy
This is my local chipotle I go here all the time. It’s hit or miss and you should avoid ordering too late because the chips are stale or not fried at all. Or the rice is old and disgusting.
.
If you go in and put your bowl together yourself it’s fine. But boy oh boy TODAY!! I ordered pick up and was sitting in line. As I’m typing this im literally waiting. I called corporate. I tried to get through to the store twice and no one answered. I’m so mad. So the only outlet I have left is this.
There’s no reason for you to have 14 cars in a line outside of the pickup line especially when the food is pre-ordered with a pick up time. I made my order at 8:30 and couldn’t pick up for 20 mins. So between 8:30 and 8:50 you didn’t have my food together and everyone else’s food together so we can just literally pick up and drive out. There’s literally no reasons to wait for a pickup order *takes a deep breath*
This not the norm at this store.
Usually they require people to go around and wait for their order. So idk what happened today but it made me so mad that I’m going to have to try my best to be nice when I finally get my food.
I finally got my food at 9:50. They completely lost it. And the poor boy back there was literally bleeding from his nose and had napkins up his nose filling orders which I don’t think is sanitary.
Craziest night I’ve ever had an hour and 20 minute wait for some rice and chicken.
Third Edit: as I said…I’m eating the chips and guess what they are….stale…chipotle I’m gonna need a refund. This isn’t right.
Have a blessed evening everyone.
… more.
If you go in and put your bowl together yourself it’s fine. But boy oh boy TODAY!! I ordered pick up and was sitting in line. As I’m typing this im literally waiting. I called corporate. I tried to get through to the store twice and no one answered. I’m so mad. So the only outlet I have left is this.
There’s no reason for you to have 14 cars in a line outside of the pickup line especially when the food is pre-ordered with a pick up time. I made my order at 8:30 and couldn’t pick up for 20 mins. So between 8:30 and 8:50 you didn’t have my food together and everyone else’s food together so we can just literally pick up and drive out. There’s literally no reasons to wait for a pickup order *takes a deep breath*
This not the norm at this store.
Usually they require people to go around and wait for their order. So idk what happened today but it made me so mad that I’m going to have to try my best to be nice when I finally get my food.
I finally got my food at 9:50. They completely lost it. And the poor boy back there was literally bleeding from his nose and had napkins up his nose filling orders which I don’t think is sanitary.
Craziest night I’ve ever had an hour and 20 minute wait for some rice and chicken.
Third Edit: as I said…I’m eating the chips and guess what they are….stale…chipotle I’m gonna need a refund. This isn’t right.
Have a blessed evening everyone.