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Chipotle Lake Cay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 9944 Universal Blvd, Orlando, FL 32819
Phone: (689) 285-8502
Order and Reservations
Order: Order online
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11680 University Blvd – Chipotle Mexican Grill in Orlando, FL
11680 University Blvd Orlando, FL 32817 Near University Blvd & Arden Villas Blvd. Next to Logan’s Roadhouse
Last Updates
Reviews
Tim H
When we saw all of the 1-star ratings, we thought, “No way. Chipotle is always good food in a clean, friendly environment.” Not here. All of the negative reviews are true!
1. Food preparer refused to take an order for a quesadilla, despite it being listed on the menu board. He said they only took orders for quesadillas online. When I pulled out my phone in disbelief, he said online orders take at least an hour to come through. I still don’t know why they refused quesadilla orders?
2. The cashier with the blonde wig seemed entirely disinterested. When we ordered tortilla chips she reluctantly put some cold, stale chips in a bag. At least half of the chips were stuck together with others, too.
3. We got the last of the forks. Well, there was another, but it was in a pool of unknown liquid. We saw the next customer ask for cutlery. A couple minutes later, the blonde wig gal brought a cardboard box and placed it on the counter, over the nasty cutlery containers. The adjacent drink/lid/straw area was filthy, with trash strewn about.
4. All trash cans were overflowing, despite the restaurant not being busy. No more than five other customers.
5. Every single table had trash and food remnants on it. 100% of them. We selected the table with the least food/trash.
This location appeared to be a very new building in a relatively expensive area. It’s wild the ownership/management would let such a significant investment be operated in such a lackluster manner by uncaring, lazy employees.
… more1. Food preparer refused to take an order for a quesadilla, despite it being listed on the menu board. He said they only took orders for quesadillas online. When I pulled out my phone in disbelief, he said online orders take at least an hour to come through. I still don’t know why they refused quesadilla orders?
2. The cashier with the blonde wig seemed entirely disinterested. When we ordered tortilla chips she reluctantly put some cold, stale chips in a bag. At least half of the chips were stuck together with others, too.
3. We got the last of the forks. Well, there was another, but it was in a pool of unknown liquid. We saw the next customer ask for cutlery. A couple minutes later, the blonde wig gal brought a cardboard box and placed it on the counter, over the nasty cutlery containers. The adjacent drink/lid/straw area was filthy, with trash strewn about.
4. All trash cans were overflowing, despite the restaurant not being busy. No more than five other customers.
5. Every single table had trash and food remnants on it. 100% of them. We selected the table with the least food/trash.
This location appeared to be a very new building in a relatively expensive area. It’s wild the ownership/management would let such a significant investment be operated in such a lackluster manner by uncaring, lazy employees.
Ana Pereiro
The ingredients are not that of fresh nor tasty but the portion size was generous. I liked being able to customize my burrito exactly how I wanted. Service was efficient and the place was clean. A solid choice for a quick meal.
… moreL C
January 23, 2026 at 7:32pm
I just noticed after I ordered 2 beef barbacoa bowls and took back to my hotel and decided to do a review. I see this place has 2.9 stars!
I eat at Chipotle often in Los Angeles because I’ve read, Chipotle’s strategy is to source beef without hormones and antibiotics. I suppose chicken also?
This is the best Chipotle I’ve been to.
Why? The grilled veggies! Usually they cook all the veggies together.
But this location, all the veggies were cooked normally except for the bell peppers. The bell peppers were lightly cooked so they had a slightly crisp texture which creates a contrast. It was perfect.
This makes a big difference.
This guy isn’t a cook, he’s a chef.
Also everything else was very good except they didn’t have any plastic spoons but no big deal for me.
I just read some the of 1 star reviews. Some complain about the employees.
I only interact with the server and cashier and they both were very nice to me.
… moreI just noticed after I ordered 2 beef barbacoa bowls and took back to my hotel and decided to do a review. I see this place has 2.9 stars!
I eat at Chipotle often in Los Angeles because I’ve read, Chipotle’s strategy is to source beef without hormones and antibiotics. I suppose chicken also?
This is the best Chipotle I’ve been to.
Why? The grilled veggies! Usually they cook all the veggies together.
But this location, all the veggies were cooked normally except for the bell peppers. The bell peppers were lightly cooked so they had a slightly crisp texture which creates a contrast. It was perfect.
This makes a big difference.
This guy isn’t a cook, he’s a chef.
Also everything else was very good except they didn’t have any plastic spoons but no big deal for me.
I just read some the of 1 star reviews. Some complain about the employees.
I only interact with the server and cashier and they both were very nice to me.
Liz Moreno
Dear Chipotle I think a retraining will be money well spent at this new location, because the service was so bad, the staff acted like I was interrupting their afternoon not to mention the picture is of a piece of fat. I believe I paid for protein not a piece of fat!! And the seasoning not the same as other chipotle’s no matter fact, I think they burned the rice because when we were walking in the small burnt rice was everywhere. it’s a shame. It’s such a nice location. Has such bad service. Ironically, it’s right across the street from the hospitality institute.
… moreDenise Boyd
TERRIBLE customer service !!! Came for a quick lunch and got served attitude instead. Whoever this older lady is was absolutely awful. We tried to ask for a name but they refused to give it so we got a photo to help describe who it was instead. Definitely needs to be retrained on customer etiquette!! I worked at a different location for this company and we were never this bad when it came to customers like she seems to be clearly needs to be retrained. She caught an attitude and after going back and forth with me for a little she waves me off and says whatever! Unfortunately we were in a rush or I would have had time to speak to a manager but hopefully when we call we can get in touch with corporate to address the situation and behavior of this employee. I now see why they are the lowest rated store in the area !
… moreCrystal Covington
Picked up from Chipotlane for lunch at work. Ended up chewing the tip of a broken glove. Called twice no answer.
Reached out to Chipotles Customer Service all they did was send me an email giving me two free meals. Really would like some acknowledgement from the store, and my money back. Chewing a glove doesn’t really put me in the mood for more Chipotle.
… moreReached out to Chipotles Customer Service all they did was send me an email giving me two free meals. Really would like some acknowledgement from the store, and my money back. Chewing a glove doesn’t really put me in the mood for more Chipotle.
Caleb Evert
The building itself is very nice, and looked amazing. It was also very clean on the inside and the outside.
The staff were pretty good, although the person doing my order didn’t understand English very well, and sometimes misunderstood what I or someone else said (one of the other people in my party said to put a tiny bit of rice and she put extra on) and the woman running the cash register had to tell her in Spanish what I said several times.
The food was excellent for the most part, but I decided to buy a bag of chips (pictured below) and they put an ungodly amount of salt on them so a good amount of them were inedible.
Overall, great location, most of the staff were great, and the food was incredible, except for how much salt was on the chips.
… moreThe staff were pretty good, although the person doing my order didn’t understand English very well, and sometimes misunderstood what I or someone else said (one of the other people in my party said to put a tiny bit of rice and she put extra on) and the woman running the cash register had to tell her in Spanish what I said several times.
The food was excellent for the most part, but I decided to buy a bag of chips (pictured below) and they put an ungodly amount of salt on them so a good amount of them were inedible.
Overall, great location, most of the staff were great, and the food was incredible, except for how much salt was on the chips.
Marlene Herrera
Today I placed an online order inside the store for a friend. When I filled out the order, I entered my friend’s name in the “For” section, assuming that was the name the order would be listed under. I later learned that the order is actually labeled with the account holder’s name instead.
When I went to pick up the order, a female employee asked what name I was looking for. I gave my friend’s name, but she told me that was wrong. After some confusion, she eventually found the order — the bag had my account name, while the food label itself had my friend’s name. So my confusion was understandable.
What made this experience upsetting was the employee’s reaction. When she told me the order was under a different name, she slammed my soda cup down on the counter in a clearly aggressive and unprofessional way before walking away. I was taken aback by how unnecessary and disrespectful that behavior was. I immediately spoke with a male employee (possibly a manager) to report the incident.
If employees are unhappy, they shouldn’t take it out on customers. This was my first time placing a mobile order at Chipotle — and unfortunately, it will be my last. I hope Chipotle improves its hiring and training standards so that customers are treated with respect in the future.
… moreWhen I went to pick up the order, a female employee asked what name I was looking for. I gave my friend’s name, but she told me that was wrong. After some confusion, she eventually found the order — the bag had my account name, while the food label itself had my friend’s name. So my confusion was understandable.
What made this experience upsetting was the employee’s reaction. When she told me the order was under a different name, she slammed my soda cup down on the counter in a clearly aggressive and unprofessional way before walking away. I was taken aback by how unnecessary and disrespectful that behavior was. I immediately spoke with a male employee (possibly a manager) to report the incident.
If employees are unhappy, they shouldn’t take it out on customers. This was my first time placing a mobile order at Chipotle — and unfortunately, it will be my last. I hope Chipotle improves its hiring and training standards so that customers are treated with respect in the future.
Dr. Teresa Strathman
The team working when we went in for our food was excellent. We went in monday afternoon for lunch. They were super nice with great customer service. We’ve been to many other chipotles that are severely lacking, but Keesha was very nice to pay attention to our order and really came across like she enjoyed her job. One of the employees even gave us a chair from their table while they were finishing their lunch break for our son. Our chipotle experience at most other locations is poor, but they did excellent here.
… moreJuan Gallego
Unfortunately my first time experience at this location was very poor. Although the food was delicious and the person serving the portions was generous, the cashier was inappropriate and never responded cordially to our messages of gratitude. Furthermore, the entire staff chatted and made jokes while the tables were dirty and the trash was overflowing. A very poor service experience.
… more