Chipotle Ft. Walton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Lori
Came in for the first time on a Tuesday evening, there was no wait. Restaurant was clean, and Bri was friendly. Ordered at the counter, got a steak rice bowl, and husband got a steak burrito. Only thing that could’ve been better….the Sweet Tea & Diet Coke were out (got Coke Zero instead) and some of the chips were clumped together. The guacamole was delicious!
… moreNikolina Majstorovic
I went to this location right after they opened and bought a bag of chips. The chips were extremely stale and overly salty. They were not crunchy at all, which is unusual because I come to Chipotle often (different locations)and know how their fresh chips normally taste.
I brought the bag back and they replaced it, but the second bag was exactly the same. I returned that one as well and asked for a refund.
The staff did give me a refund, which I appreciate. What bothered me was that after I returned the first bag, they placed it back on the shelf instead of throwing it away. That means someone else could have ended up buying the same stale chips.
I normally like Chipotle, but this experience was disappointing. I hope the store checks their chip quality before selling them
… moreLily Flores
My order was messed up and the staff were so rude. I put in an online order, and they put the guacamole in the wrong bowl (husband can’t have guacamole) and didn’t put lettuce either. The food wasn’t how it usually is, and they put so much less. And it was so messy already. 0/10. Want a refund. I would never put in an online order at any chipotle again.
… moreCarmen Cordova Gomez
I had an incredibly disappointing experience at the Chipotlane last night. After noticing a missing item, I approached the staff for help, only to be met with extreme rudeness. The employee was condescending, stating, “If it’s not on the receipt, we didn’t get it,” and refused to help me verify my order despite my reward points being charged.
The interaction became unnecessarily heated due to her attitude. I ended up leaving without a resolution because I didn’t want to escalate the situation in front of my toddler. Customer service workers have bad days, but there is no excuse for that level of disrespect. I suggest corporate review the footage from last night to see how customers are being treated. Disappointing for the brand and the neighborhood.
… moreJhoskar Parra
I waited more than 20 minutes for my food, even though it was already ready to be handed out. The employees kept walking past it as if it didn’t exist, without saying anything or checking with me. After all that time, someone finally just handed it to me without even asking. They really need to improve their organization and customer service because the experience was frustrating and inefficient.
… moreJonathan Ruiz
Aye man idk who made my burrito, but whoever did, did an immaculate job. I don’t even use the word immaculate that’s how good it was. The chef who seasoned that chicken put his whole hoochie lip on that chicken. 2/11/26 who ever seasoned the chicken, don’t take him/her off that role.
… moreAshleigh Tedder
Chipotle never disappoints. The ingredients are always fresh, the portions are generous, and everything tastes made-to-order. The staff is usually friendly and efficient, even when it’s busy, and the food comes out fast. Consistent quality and great flavor keep me coming back.
… moreK8tina
Had a really good experience tonight at the store. Nicholas and Makayla were really great about our online order not going through (the Chipotle app glitched). They were able to put together our order quickly, which we greatly appreciate! Everyone was very friendly, smiling and personable. The restaurant was clean and the parking lot was nicely landscaped. The main thing is how amazing the two employees (Nicholas and Makayla) were at helping us! Will be visiting again soon!
… moreYo People
This isn’t written after once being there. I’ve been there at least 50 times to exact location. The bad reviews I see are probably from one off, occasions where a customer gets very heated and decides to write a comment cause usually when someone does review most of the times it’s not a good review if you’re gonna put in the time to put a review. Every single staff member that works at this place I’ve been treated by a wonderfully with excellent service. The staff is really great can’t complain at all. They should get a raise. Overall though it a great place with great people working there.
… moreSam Patel
Dirtiest Chipotle ever. Food spilled all over the serving counter. If you are vegetarian, don’t eat here. Manager was taking temperature of meat and veggies with same temperature probe without cleaning it. While preparing my three bowls, they said they were out of lettuce and corn. They did not put on my bowls. When we started eating, we saw they refilled both the things. Worst customer service and cleanliness in Chipotle..
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