Phillip Ortega
I came last night with my family to enjoy an amazing meal. It was fantastic the staff were friendly and kind. The girl and the gentleman up front got me and family in and out. Got us quick no wait definitely will be back loved the atmosphere and the music just added to the experience we had good job chipotle.
… moreMorgan T
My recent Chipotle burrito was delicious, with all the ingredients tasting fresh and the portion being very generous. The only issue was that it wasn’t wrapped well, which made it a little messy to eat. However, the fantastic flavor more than made up for it, service was great and restaurant was very clean. I’ll definitely be back for another!
… moreMax Woodburn
I stopped by Chase Bank on the way to this chipotle. Grabbed $100 for a week’s worth of meals. Went to this location to get a bowl. Built the bowl and went to checkout. Gave them $20 from the bank. They told me the bill was fake… and that they wouldn’t honor it… I had no credit card on me (rare) and they turned me away. Oblivious customer service with 0 management or situational awareness. I was (literally) there 3-4 times/week spending north of $100/week. I hate writing bad reviews but there’s gotta be some accountability. Sadly, not a chance I return.
… moreManuel Garcia Espinosa
As a customer, you want to be listened to when ordering. Lady was not paying attention, she gave me the rice I asked for, then gave me the wrong kind of beans (I decided to ignore the fact, since I like both) then asked for a double ration of chicken. Got served a little over 1 scoop, then asked explicitly if that was the double ration, then the lady walked away from me without saying a word, went to read something, then got called from the kitchen. Meanwhile, the guy that was fixing other customers orders stepped in, again, asks me if I want “anything else”, I tell him that I was waiting for the lady to respond whether that was a “double chicken”, guy in a off putting way answers… that’s not an item on the menu (while I’m literally saying and pointing at the sign on top of this head that said you can get double protein chicken… anyway he waits for her to get back, she comes back and starts reading from that paper she had, the guy starts serving without asking me if that’s what I wanted, once he’s done putting everything on the plate, lady asks: that’s what you wanted right? I reply… I guess that’s what I’m getting… no apologies, no clarification, no questions asked, just if I want anything else. I ask for a small fountain drink. They DID charge double chicken despite they only gave me a little over a spoonful.
The people reflect the business. These people don’t care about the customer. The place was NOT crowded or even busy, there were only 2 people “behind me” (they got served accurately before me) while all this happened. There were no visible issues that needed to be resolved on the outside. There was no urgency or situation that prevented them from allocating 30 seconds to listen to me.
What I saw was absolute carelessness for the customer. By the way, there was nobody at the front desk when I walked in, and there were 2 people already waiting in line.
… moreMatthew Erwin
Agree with another review here (Seth) that a woman working behind the counter feels rude/annoyed and puts minimal food into bowls. I walked in with nobody there and just the experience felt unpleasant. The dining area tables were not wiped down very well and things seemed a little messy. I sat down and ate my meal there but given the energy of the place I won’t be back.
A general note about chipotle…the pricing wasn’t shown for anything on the menu area. The chips are now $2.70 for a handful of chips, some of which weren’t crispy or cooked correctly. So no clear understanding of what the meal will cost until it’s rung up. Seems like more misfires by the brand & probably affects quality of life for the employees as well
… moreCamille Shular
I went yesterday to this location and went in the drive thru and picked up my order. I came home to find this half eaten bowl & I was so pissed off because I used my reward. I will not be back and the people at the drive thru should be more aware of what they’re doing. This is unacceptable.
… moreIsaac Spenxe
This is the first review of any spot I’ve been to ever. They generally do a good job here. Lady today had just a horrible attitude. Obviously I don’t know what she’s going through but she used a ripped tortilla so I asked for it be double wrapped so she then proceeds to use another torn tortilla. This also while just being short and rude. I’m now home and this is what my burrito looks like. Cmon .
… moreXena Sher
I eat at Chipotle regularly and usually get the same order. Today, I asked for beans on the side—with my bowl—and was surprised to see a $1.60 charge (plus tax) added. That was never communicated to me, and it doesn’t make sense since the beans already come with the bowl. Had I known, I wouldn’t have asked for them separately.
When I requested a refund, the staff was a bit rude about it, which was disappointing. I’ve never had this experience at any other Chipotle.
Also, the food at this location just tastes… off. It’s noticeably different from other Chipotle restaurants I’ve been to. I’ll be going to a different location from now on.
… moreOmar Hassan Abdulrahman
This location they will not serve you a full scoop of the protein. They trained the employees to shake of the protein from the spoon to give you less. I will not come back to this chipolte location. It’s a disgrace what they are doing.
… moreseth taratoot
The food is generally fresh, however the reason for the bad review is the staff, specifically the woman who is behind the serving counter is rude and intentionally gives awful sized portions. Hard to keep coming back to this location… … More
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