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Chipotle Downtown Decatur is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
Address and Contact Information
Address: 198 W Ponce de Leon Ave, Decatur, GA 30030
Phone: (404) 481-2778
Order and Reservations
Order: Order online
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Reviews
keyandra turner
I observed multiple violations during my visit and will be filing a formal complaint with Dekalb county Health Department. Upon arrival, I noticed two food handlers struggling to manage the to-go orders efficiently. Instead of greeting customers appropriately, one of them looked at the line and remarked, “It’s a lot of y’all,” rather than using a professional greeting such as, “I’ll be with you all in a moment.”
Additionally, I witnessed one of the food handlers putting on gloves to prepare a to-go order without first washing their hands. One of the managers was eating McDonald’s and using their phone on top of the food prep table. When I inquired about a designated area for employee meals, the manager stated that there was none.
The counters were cluttered with towels, old orders, food items, and general disarray. This was particularly concerning given that the General Manager had reportedly left the store just minutes prior, according to the manager on duty.
… moreAdditionally, I witnessed one of the food handlers putting on gloves to prepare a to-go order without first washing their hands. One of the managers was eating McDonald’s and using their phone on top of the food prep table. When I inquired about a designated area for employee meals, the manager stated that there was none.
The counters were cluttered with towels, old orders, food items, and general disarray. This was particularly concerning given that the General Manager had reportedly left the store just minutes prior, according to the manager on duty.
Arun Gupta
This was our first visit to Chipotle. The location of this outlet is excellent, next to the Decatur Square, with a nice outdoor seating option as well.
Whereas I opted for a chicken burrito bowl, my wife ordered a veggie one with white rice, pinto beans, selected salsas, and fajita veggies. Service was quick and courteous. It was a mixed experience. Whereas the veggie bowl was very good, the chicken one was just reasonably good. There were just a couple of small pieces of chicken in the entire bowl, and these, too, were not juicy enough. Except for this, we thoroughly enjoyed our food in the outdoor area.
The tractor lemonade was pretty refreshing.
… moreWhereas I opted for a chicken burrito bowl, my wife ordered a veggie one with white rice, pinto beans, selected salsas, and fajita veggies. Service was quick and courteous. It was a mixed experience. Whereas the veggie bowl was very good, the chicken one was just reasonably good. There were just a couple of small pieces of chicken in the entire bowl, and these, too, were not juicy enough. Except for this, we thoroughly enjoyed our food in the outdoor area.
The tractor lemonade was pretty refreshing.
Lynsey Free
The chips are absolutely caked with salt – check out the attached photo. It’s like they were dug up from a salt cave. Completely inedible and a waste of money…we also couldn’t enjoy our queso because of this 🙁
… moreAshleigh klambt
Forgot almost all the ingredients no chicken. No fajita veggies. No black beans and you can’t get anyone to pick up the phone.
… moreLeo Don
Chipotle Mexican Grill thanks to the outstanding staff. From the moment I walked in, everyone was friendly, attentive, and clearly working together as a team. They took their time, made sure my order was exactly right, and treated me with genuine care and respect—not rushed or overlooked like you sometimes see at busy spots.
The food was fresh, well-prepared, and generously portioned, but what really stood out was the teamwork and positive energy behind the counter. You can tell they take pride in what they do and care about the customer experience. This location sets the standard for great service. Huge shoutout to the staff for making my visit such a good one—I’ll definitely be back.
… moreThe food was fresh, well-prepared, and generously portioned, but what really stood out was the teamwork and positive energy behind the counter. You can tell they take pride in what they do and care about the customer experience. This location sets the standard for great service. Huge shoutout to the staff for making my visit such a good one—I’ll definitely be back.
Jam Hen
I literally just walked out of here. There were 4 employees at the front, one of which I’m sure was a manager. He had on a black chipotle vest. Balding guy, black hair around the sides. I stood there for 5 minutes no one said a word to me. I felt literally invisible. What made me walk out was the young lady, who looked me in my face and didn’t say a word, used a thermometer to check the food temperature. She put the thermometer in every single cold item without washing it off. It went from the salsas straight into the sour cream and straight into the cheese. No wipes. Just cross contamination all over the place. It was disgusting to watch. I walked out no food even though I redeemed my points for an item. Poor service, poor hygiene, poor management. All the food was dry and the counter was a mess. Bad for the chipotle brand.
… moreKiara Addison
I’m not sure what’s going on with the management at this Chipotle location, but something needs to be addressed immediately. Out of the four times I’ve visited, three of those times I’ve had to wait for food to be cooked. I understand that ingredients can run low, especially during busy times, but it doesn’t make sense that during peak dinner hours there is always something unavailable.
Last week, I had to wait 10 minutes for beans. This week, it was chicken. I always try to be polite to the employees because I know they may be having a tough day, and I never want to be rude. But being told that chicken is available—they just don’t know how long it will take to be cut—is not an acceptable answer.
At this point, going to this Chipotle feels like a waste of time every single visit.
… moreLast week, I had to wait 10 minutes for beans. This week, it was chicken. I always try to be polite to the employees because I know they may be having a tough day, and I never want to be rude. But being told that chicken is available—they just don’t know how long it will take to be cut—is not an acceptable answer.
At this point, going to this Chipotle feels like a waste of time every single visit.
Letonya Ross
Food Critic Order & Review: Chipotle
Date of Visit: 11/20/25, Scheduled Pick-up Time: 3:00 PM
Order Details
Item Requested Ingredients
Soft Chicken Taco (Single) Chicken, Guacamole, Tomatillo-Green Chili Salsa, Romaine Lettuce
Side 1 Black Beans
Side 2 Brown Rice
Side 3 Medium Corn
Review and Issues (Second Visit)
My second experience with this location mirrored the disappointing results of the first, despite ordering the same items.
Food Preparation and Portioning Issues:
Missing Ingredients:
My single soft taco contained barely three small pieces of Romaine lettuce, indicating a consistent failure to include standard ingredients.
Insufficient Side Portions: All three side cups (Black Beans, Brown Rice, and Medium Corn) were barely filled. The portioning in the side containers was noticeably sparse.
Missing Utensils: No fork was included in the takeout bag.
Store Cleanliness and Maintenance Issues:
Dining Area: The floor needed sweeping, and multiple tables required immediate wiping and sanitation.
Entrance: Both entrance doors were dirty and needed to be wiped down.
Conclusion
This was my second visit to this location, with the intent of giving the restaurant a fair chance to improve. The repeated failures in both portioning accuracy and basic restaurant hygiene are concerning. I am providing this feedback as a “heads up” before publishing a formal review. The lack of attention to detail and cleanliness requires immediate attention. I understand it can’t be perfect all the time. However, after a rush tables should be wiped down, any counter top also. Drinks should be refilled regularly no one should have to stand or and wait for self service drinks. When low refill. I saw management wiping outside tables. Scott may not always come when scheduled but others are watching.
… moreDate of Visit: 11/20/25, Scheduled Pick-up Time: 3:00 PM
Order Details
Item Requested Ingredients
Soft Chicken Taco (Single) Chicken, Guacamole, Tomatillo-Green Chili Salsa, Romaine Lettuce
Side 1 Black Beans
Side 2 Brown Rice
Side 3 Medium Corn
Review and Issues (Second Visit)
My second experience with this location mirrored the disappointing results of the first, despite ordering the same items.
Food Preparation and Portioning Issues:
Missing Ingredients:
My single soft taco contained barely three small pieces of Romaine lettuce, indicating a consistent failure to include standard ingredients.
Insufficient Side Portions: All three side cups (Black Beans, Brown Rice, and Medium Corn) were barely filled. The portioning in the side containers was noticeably sparse.
Missing Utensils: No fork was included in the takeout bag.
Store Cleanliness and Maintenance Issues:
Dining Area: The floor needed sweeping, and multiple tables required immediate wiping and sanitation.
Entrance: Both entrance doors were dirty and needed to be wiped down.
Conclusion
This was my second visit to this location, with the intent of giving the restaurant a fair chance to improve. The repeated failures in both portioning accuracy and basic restaurant hygiene are concerning. I am providing this feedback as a “heads up” before publishing a formal review. The lack of attention to detail and cleanliness requires immediate attention. I understand it can’t be perfect all the time. However, after a rush tables should be wiped down, any counter top also. Drinks should be refilled regularly no one should have to stand or and wait for self service drinks. When low refill. I saw management wiping outside tables. Scott may not always come when scheduled but others are watching.
Ashley
I usually choose Chipotle over other fast food because of their “quality ingredients,” but this order was disappointing. I ordered through Uber Eats and the bowl was mostly beans with barely any other toppings. One bowl was missing ingredients, and the beans tasted straight out of a can. They also forgot the chips, side of salsa, and side of queso which really makes the meal. It seems like there’s always something missing when I order. Not the quality experience I expect from Chipotle.
… moreLaKia Young
Watching an employee handle the register and then serve food with the same gloves and no handwashing was unacceptable. The dining area was also unclean. Serious hygiene issues here—won’t be returning.
… more