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Chipotle Gateway Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1345 Western Blvd, Jacksonville, NC 28546
Phone: (910) 353-2509
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Jacksonville, NC
Nearby Stores · Chipotle Mexican Grill. 2730 US Hwy 258, Jacksonville, NC, 28540. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 2999 Dr Martin Luther King Jr …
Chipotle Mexican Grill in Jacksonville, NC
Nearby Stores · Chipotle Mexican Grill. 1345 Western Blvd, Jacksonville, NC, 28546. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 2999 Dr Martin Luther King …
Chipotle Mexican Grill Locations in Jacksonville
2730 US Hwy 258. All Chipotle Locations/; North Carolina/; Jacksonville. Contact Support · Careers · Chipotle Goods · Gift Cards · Fundraising · Rewards · Our …
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Reviews
Beka Hoover
I have been coming here for 7 years and tonight was the best all around! The store itself was clean and stocked. The gentleman who handed me my order(online) was very pleasant, it stood out today! I got a chicken bowl and I must say that was the best chicken I have ever tasted. My girls and wife were pleased with their order as well.
… moreTammy Gdowski
This specific location really impressed me. Food was delicious, my portions were generous and it was on time. Everything was in the bags! Amazing. Love Iva! Great leadership!
… moreKiana Crumbie
I’m not usually one to complain, but today I felt the need to speak up due to a genuine inconvenience and poor customer service experience.
I frequently visit the Chipotle location on Western Boulevard in Jacksonville, NC at least once or twice a week. When I reached the front of the line, I noticed that the chicken was visibly empty. What little remained was dried out and sitting at the bottom of the pan. Meanwhile, the steak, carne asada, and all other meats were fully stocked and freshly filled.
I politely asked the employee if there was any more chicken available. She checked underneath the online order area and came back saying there wasn’t any more. She made no effort to resolve the issue and seemed focused only on moving the line along, despite there being only one or two people behind me.
I then asked if I would still be charged steak price since there was barely any chicken available. Her response was dismissive and rude: “Well, there is chicken. You just asked if there was more.” The amount left was clearly insufficient and not acceptable quality, only a few dried-out pieces. If I’m paying for a meal, I expect fresh food and a reasonable portion.
I declined the order, and she simply said “okay” and moved on to the next customer without any attempt to help or show concern.
I was really looking forward to my meal and am now inconvenienced by having to drive to the Richlands location just to get a bowl—simply because this location did not have chicken available and chose not to address the issue or provide proper customer service.
I understand this may seem minor, but it reflects poorly on customer service and food quality. I will return in the future, but I felt it was important to make this experience known
… moreI frequently visit the Chipotle location on Western Boulevard in Jacksonville, NC at least once or twice a week. When I reached the front of the line, I noticed that the chicken was visibly empty. What little remained was dried out and sitting at the bottom of the pan. Meanwhile, the steak, carne asada, and all other meats were fully stocked and freshly filled.
I politely asked the employee if there was any more chicken available. She checked underneath the online order area and came back saying there wasn’t any more. She made no effort to resolve the issue and seemed focused only on moving the line along, despite there being only one or two people behind me.
I then asked if I would still be charged steak price since there was barely any chicken available. Her response was dismissive and rude: “Well, there is chicken. You just asked if there was more.” The amount left was clearly insufficient and not acceptable quality, only a few dried-out pieces. If I’m paying for a meal, I expect fresh food and a reasonable portion.
I declined the order, and she simply said “okay” and moved on to the next customer without any attempt to help or show concern.
I was really looking forward to my meal and am now inconvenienced by having to drive to the Richlands location just to get a bowl—simply because this location did not have chicken available and chose not to address the issue or provide proper customer service.
I understand this may seem minor, but it reflects poorly on customer service and food quality. I will return in the future, but I felt it was important to make this experience known
Heather Stokes
We hit the one off Yopp Rd about a year ago and was horrible. Came to this one and it was good. It’s gone down hill drastically!!! I have my favorite one that I go to in Wilmington and they don’t even hit the bar anywhere close. I drive at least 45 minutes just to get to one of them. The reason why I went to this location instead of Wilmington is because I business to deal with in Jacksonville. The rice was under cooked, very skimpy bowls/burritos, staff not the best but not the worst and my husband noticed one of the girls coming from the back to hand a vape pen to the one of the woman on the line. Very sad for being a Jacksonville location.
… moreJared Theobald
Hailey is the best burrito wrapper that I have ever seen, with talent beyond compare. She hooked my wife and I up and made our entire night! Thank you Hailey!!
… morematteo laconca
This chipotle is the worst one I’ve ever been to. They gave me a bowl that was literally half empty and basically told me well that’s how it’s supposed to be. The worker I spoke to says that the manager was teaching her the proper sizes herself. She said they are only supposed to give 4oz of meat and 4oz of rice. Well this is apparently what full servings at chipotle looks like. Never eating here again.
… moreJay Quezada
To start off, the staff was absolutely rude. I was told to “speak up” with a major attitude because an employee had their AirPods in imagine telling a paying customer.
The employee further down the line was just as bad: rushed, unfriendly, and literally slung my food around. Since when is a burrito supposed to be rolled into a ball?
To top it all off, I sat down to eat and my food was completely cold and I mean COLD. This was hands down one of the worst Chipotle experiences I’ve ever had.
Whoever the general manager is at this location seriously needs to reevaluate their staff and hire people who actually want to work and treat customers with respect
… moreThe employee further down the line was just as bad: rushed, unfriendly, and literally slung my food around. Since when is a burrito supposed to be rolled into a ball?
To top it all off, I sat down to eat and my food was completely cold and I mean COLD. This was hands down one of the worst Chipotle experiences I’ve ever had.
Whoever the general manager is at this location seriously needs to reevaluate their staff and hire people who actually want to work and treat customers with respect
Camilo
I had a very disappointing experience at this Chipotle location. The food quality was very poor, the carne asada was a over cooked yet still cold, which is unacceptable. On top of that, the staff was noticeably rude, making the overall visit even worse. For a brand that prides itself on quality and service, this fell far below expectations.
… moreDottie Ann Feess-Batten
I really expected a whole lot more from this restaurant. However, I was so wrong! The good was okay, not really good.
Far to spicy. It was so hot that I couldn’t even taste the meal!
… moreFar to spicy. It was so hot that I couldn’t even taste the meal!
Trina Barnette
Asked for chimcurri to go with bowl and was told they had some on the to go bar and they could not pull from there! I left the bowl and didn’t buy nothing. If I am a paying customer and you have what I am asking for I should be treated like any other!
… more